Customer Ratings & Reviews
- Model:
- SM-R500NZKAXAR
- SKU:
- 6325856
Rating by feature
- Battery Life
Rating 4.3 out of 5 stars
- Durability
Rating 4.4 out of 5 stars
- Comfort
Rating 4.7 out of 5 stars
Customers are saying
Customers are delighted by the Galaxy Watch Active Smartwatch 40mm Aluminum's user-friendly interface, stylish design, and comfortable fit. They appreciate its fitness tracking capabilities, affordability, and compatibility with Samsung phones. However, they express concerns about its short battery life and the lack of a speaker.
This summary was generated by AI based on customer reviews.
Will be returning
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Will be returning. Again this product was considered to be in excellent contain and it had nicks all over the aluminum part of the watch. It didn’t have any paper work and it didn’t come in it’s original box so I think this too is a satisfactory even though the box labeled “good”. I’m very disappointed because I’m a faithful shopper of Bestbuy but some of its stores are not making good judgement of the open box products.
No, I would not recommend this to a friendNot what I expected
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got the watch for my new found work outs very hard to navigate though the different exercises. Also you cant not answer your phone on the watch
No, I would not recommend this to a friendStopped Working After 3 months - JUNK
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Get a Fitbit or apple watch. My Active stopped working after 3 months and Samsung will not honor warranty. Bad seal caused water damage while washing hands. Customer service is a joke...keep getting the run around. Company lost their customer focus. I paid $136 at BestBuy and Samsung wants $156 to fix.
No, I would not recommend this to a friend- Cons mentioned:Heart rate monitor
Doesn't work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The heart rate and the steps don't work. It has stopped working within 2 weeks of me buying it. Very disappointed with this purchase
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Kayan, we regret to hear of your experience with this watch. We apologize for any inconveniences this may have caused. Please follow this link (http://www.samsung.com/us/support/troubleshooting/TSG01003204/) to an article that will help you troubleshoot the step and heart rate tracking. ^Elizabeth
Screen failed
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Literally a few days before the warranty was up the screen started to die. Sent the product into to have it fixed and they tried to charge me 150 dollars to repair it. Very disappointed in the quality of a so called "active" product. Will never buy again.
No, I would not recommend this to a friendSamsung Galaxy Watch 40 MM
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The watch has alot of great features on it. I will automatically detect workouts. The bas part is the battery life is HORRIBLE!!!
No, I would not recommend this to a friendworst wearable
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never works perfect. It shows wrong data. I believe the software is not build in conjunction with the sensors and hardware. I think this series needs a firmware upgrade.
No, I would not recommend this to a friend- Cons mentioned:Battery life
Horrible Battery Life
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This has to be charged daily with minimal use. Normal use would require charging throughout the day. Come on, Samsung!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello AUAV8R, we apologize that this has been a less than ideal experience. Thank you for bringing this to our attention! Here is a link (http://www.samsung.com/us/support/troubleshooting/TSG01003232/) to an article that will help you troubleshoot the reduced battery life. ^Elizabeth
Underwhelming.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not very easy to work with. For an "Active" watch. It doesn't seen to be very useful in this regard. I regret this purchase. I should have bought a Garmin.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello WantingGarmin, we appreciate you taking the time to leave this review. We are always looking for ways to improve the Samsung experience. Reviews like this help us understand where we can grow. ^Elizabeth
Still can't wear it as it was missing a strap
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too bad you have too choose at least one star or else I'd give it none. Still can't wear my watch there was a missing side on Large size straps. Called $amsung and still have not received my straps. I even did my part and followed up sending them purchase info. they requested. Sad because I have $amsung everything.
No, I would not recommend this to a friend- Cons mentioned:Water resistance
Not water resistant
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after being in the pool. Still waiting to hear back.
No, I would not recommend this to a friend Watch
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We asked for Matte but when we opened the box it was gloss and I didn’t really want that to work out in, it made my wrist sweat easier.
No, I would not recommend this to a friend- Cons mentioned:Battery life
Poor battery life
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t last more than four hours. Wasn’t even using it that much. Used it for One week and it was just awful.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Ricky, thank you for bringing this to our attention! Here is a link (http://www.samsung.com/us/support/troubleshooting/TSG01003232/) to an article that will help you troubleshoot the reduced battery life. ^Elizabeth
Samsung-galaxy
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it stop working, don't know what to do about it. I don't think i got my money's worth on it. i am not very happy about this
No, I would not recommend this to a friendCrackwatch
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My watch is already cracked at the back. I have no idea how it got cracked. I came from work and when i took it out it was broken.
No, I would not recommend this to a friendDisappointing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.While it's cute and has a lot of cool functions like finding my phone, it does a terrible job of tracking steps or exercise in general. I bought this to replace my fitbit and it sadly does not compare. Not having a speaker its not a suitable phone alternative. Ultimately it was a waste of my money as I got another Fitbit.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello MasterV, I apologize that this has been a less than ideal experience. Thank you for bringing this to our attention. Your feedback helps us to understand where we can take steps to improve our product. ^Elizabeth
Lacks a lot of features of the current watches.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This watch lacks a lot of the features of the Active Watch 2. Also the stair counting feature did not work. It had to be returned.
No, I would not recommend this to a friendIncredibly Disappointed
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I used it for about 1 year and 6 months, and it already broke down. My "BACK" stopped working, and now the touch screen is nonresponsive. I am working with Samsung to get it fixed, but that will cost more money again, so it might not even be worth fixing. There is no physical damage, and after looking online for some answers, it seems that this is a prevalent issue. I wish I would have known before I spent money on this
No, I would not recommend this to a friendNeeds to be reset 4-5 time a day
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like most of the features on the watch. The problem comes if you touch the screen, the font gets so large it can’t be read and there is no way to reduce the size back down without turning it on and off. Now that I’ve had the watch for 3 weeks and the return period is past, I am stuck with a watch that I need to cycle the power on every couple of hours. Seems like this should be able be returned since it doesn’t work properly.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Hfhdbdbshdhdbdjdjd, we regret to hear of your experience with this watch. We would love to have the opportunity to look into this matter further for you. Please give us a call at 1-800-SAMSUNG. We're here to help! ^Elizabeth
Love the Watch but....
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So for the most part I love the watch, EXCEPT, for the Sleep Monitoring, it is TERRIBLE. Fitbit is way better if you care about the sleep Monitoring
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Dkenn, we apologize that this has been a less than ideal experience. Thank you for bringing this to our attention. Your feedback helps us to understand where we can take steps to improve our product. ^Elizabeth