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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 8219 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.3 out of 5 stars

  • Durability

    Rating 4.4 out of 5 stars

  • Comfort

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers are delighted by the Galaxy Watch Active Smartwatch 40mm Aluminum's user-friendly interface, stylish design, and comfortable fit. They appreciate its fitness tracking capabilities, affordability, and compatibility with Samsung phones. However, they express concerns about its short battery life and the lack of a speaker.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 398 Showing 7,941-7,960 of 8,218 reviews
  • Rated 1 out of 5 stars

    smart watch

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for a smart watch that was compatible with my android phone. it works great but got just a little bit of water on it and now it doesn't work wasnt under water or anything. sd water resistant but that part could be better 200.down the drain. I would spend the money and make sure I get a water proof next time around

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Battery does not hold charge reliably

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bad battery life. Some days holds charge, some days not. Does not sync with real appeal app. Returning

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello there Nosansubgwatch, we apologize that your experience with this watch was less than ideal. We appreciate all feedback that helps us understand where we can improve our products. We hate to see you return the product but we appreciate you giving our brand a chance. Thank you for taking the time to leave this review. ^Elizabeth Samsung

  • Rated 2 out of 5 stars

    Don't buy

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Poor poor poor capabilities very good looking on the outside but everything inside just way to buggy and sluggish

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Poor watch don't buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery doesn't work. Poor quality........................................................

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Ok watch

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Watch is pretty and has features u need but watch has glitches new or used, went through both issues

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello there. I apologize for the less than ideal experience. We would love to get moreinformatiom to look into this further. You can reach us on Facebook at (http://m.me/samsungsupport) or Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). We look forward to speaking with you. ^Kayla Samsung

  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Samsung Active2

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    would not hold a charge for longer than 12hrs. Loved the look of the watch.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 1 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product....features are what I was looking for and band is surprisingly comfortable...

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not for me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my Galaxy watch way better than this one. No texts = no Bueno. Took this watch back immediately

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Not worth it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery does not last. Its hard to make the correct function work

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello, Ana1. We would love to get more information to look into this further. Please reach out to us on Facebook at (http://m.me/samsungsupport) or Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). We look forward to speaking with you. ^Kayla Samsung

  • Rated 2 out of 5 stars

    Doesn't stay connected

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased watch was super excited to use it. After a week to stopped receiving notifications or calls from phone.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    It’s ok ! Not the best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you have ever had an Apple Watch then do not get it . It’s not as interactive and not as easy to read

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    best buy sucks

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i bought this watch for my sons birtday. it wont turn on which seems to be a regular problem with this watch. I find out that best buy wont take this defect watch that never worked back because they only give 15 days from order. My sons birthday was after the returnable date, never seen a poor service like Best buy's. This is ridiculous. I will never buy from best buy again !

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello. We would love to get more information about your experience so that we can better assist you. Feel free to contact us at 1-800-Samsung. ^Kayla Samsung

  • Rated 2 out of 5 stars

    Watch

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter didn’t like it so I returned it wish I could tell you whether it was good or not

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Returned for not fu nctional

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service was great, not so the watch x 2. Returned twice to patient staff Unfortunate shopping week. End

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    hate it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to exchange the first 1 then got the second and it does the same thing, called the store and they told me to do it online, went online and they said the exchange was already in process to call the store. I call the store and they say do it online. so now I stuck with a watch that worked 1 day and lost my money on it because no one can help me get it exchanged.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hey, stephaniesuarez. I understand how frustrating this is and apologize that the experience has been less than ideal. We would love to get more information from you to assist you. Please contact us at 1-800-Samsung. ^Kayla Samsung

  • Rated 2 out of 5 stars

    This is not an upgrade!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn't hold a candle to the Galaxy 3 frontier! It has less features and seem to be more fit for a female, in my opinion.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Useless device, absolute garbage

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the watch just went black, and I am abroad and nothing can be done, no one knows how to fix it, it vibrates, shows the connection number on the phone but remains unresponsive. This is probably the worst product I have bought from best buy. I don't like the fact that I cannot repair service from best buy or any warranty service

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello, Ngome. We are really sorry about any performance issues you may be experiencing with your device, and we would love to look into this further with you. You can reach us on Facebook at (http://m.me/samsungsupport) or Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). We look forward to speaking with you. ^Kayla Samsung

  • Pros mentioned:
    Fitness tracking
    Tech Insider Network Member

    Rated 5 out of 5 stars

    A Really Smart Smart Watch

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung Galaxy Watch Active Remember the excitement you felt when you explored the nooks and crannies of your first cell phone? Well, with this Samsung Galaxy Active smart watch, it's Deja vu all over again as you explore the numerous options available. The watch comes in an attractive box that includes the watch, a charging device, an extra band for folks with larger wrists, and a quick-start guide. After removing everything from the box, you should charge your new watch to 100%. While the watch is charging, you can download the Samsung Wearable app onto your cell phone. Once your watch is charged, you fire up the Wearable app on your phone and follow the instructions to connect the watch and phone. The app instructions make this step basically fool-proof. The phone app provides a number of different options for your watch's home page display. Once you select one on your phone, it instantly sends it to your watch so that you can see what it looks like there. If you like it, you're good to go. However, if you'd like to see what one of the other options looks like on your watch, just select that one on your phone to send it to your watch. You can continue to try out the various options until you finally see the one that you want to use. Now it's time to explore the seemingly countless options that are available. In addition to telling time, the watch shows the date, remaining battery percentage, temperature, and a number of other optional items, depending on which home page display you chose. It can count the number of steps you take in a day, keep track of the number of calories burned, display your heart rate as well as the remaining battery life, or a number of other things you choose to display. It can provide a report on various exercises you do (running, walking, biking, swimming, cycling, lifting, etc.) Unfortunately, one of my favorite exercises, pickleball, the fastest-growing sport in the country, isn't an option yet. Hopefully, it will be incorporated in a future update. (HINT, HINT, Samsung.) Another neat feature is that it can back up your watch files and settings to the cloud. Should you lose your data or buy a new watch, you can restore your information from the cloud backup to your watch. And the watch can help you find your misplaced, lost or stolen phone. Once set up, you navigate between the available options by swiping up and down and side to side on the watch face. Additional navigation is provided by pressing on one of the two buttons on the side of the watch. It seems like nearly every time you swipe or press a button, you find something new and interesting to explore. My first 100% charge lasted a bit over 24 hours, but there's a power saving mode that can extend the battery life by days. If you’re using one of the regular options that uses more battery life, once the battery life gets low, the watch automatically switches over to the power saving mode. Needless to say, the options you select and how you use the watch determine the length of the battery life. During my testing, when the remaining battery life got low, recharging from 7% to 100% only took a little over an hour. This watch is tightly integrated with your phone. It can show you notifications that you normally see on your phone. It can alert you to your phone's calendar events and texts, tell you who's calling on your phone, originate a call (it downloads your contact list with your permission), provide a voice message to a caller who you can't or don't want to talk to, and so much more. And it includes Bixby for assisting with voice commands. I expect to continue discovering even more features as I use this watch on a daily basis. This watch is definitely smarter than a fifth grader. And it just may well be smarter than me. It's definitely a winner!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    You can't talk on watch

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price of this watch you should be able to talk on it as well. My husband returned and got the Active 2.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    so and so

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i did not like it,too small screen for me.everytime when you do somethong you have to zoom iy

    I would recommend this to a friend