Customer Ratings & Reviews

This is a very poorly built product. The screen started to malfunction and I sent the watch for repair under warranty. Samsung came back with "Out of Warranty" estimate for $229 claiming that they found water damage inside. This is more than a cost of a brand new watch! The watch has never been submerged in water and even advertised to be water resistant to some degree, yet they found water damage inside, which in my understanding means that the seals just failed to provide even basic protection from sweat or water splash. Samsung was unwilling to stand behind the product and repair it under warranty knowing that this watch has so many complaints about the water issue due to poor design or some failing part. I recently had another bad experience with Samsung repair service when I sent my Galaxy Buds Live for repair under warranty. They came back from repair having the same exact issue and nothing was fixed. I was planning on buying 75'' 4K Samsung TV, but after having two negative experiences with customer service I've made a decision to go for another brand. Not sure what they do in other countries, but here in US the customer service is simply unacceptable. Not buying another Samsung product ever again. Update - I received the watch back from Samsung after refusing to pay $229 for repair. The box was absolutely fine, but the watch was physically damaged. The back was broken of due to over torqued screws. There is no way the technician could miss this. See photos.

After some adjustment my wife loved this watch. She teaches nursing students and does some home care and loves the different faces and timers and the ability to get messages without pulling out the phone. A little over half a year watch came on in the middle of the night and started cycling as if it was restarting. A reset didn't seem to cure it. Sent it in to the manufacturer under warranty and the were very prompt in letting us know there was water damage, which wasn't covered despite its water resistance, and the cost to repair it was going to be about the same as the watch cost me. Since the closest my wife gets to water with it on is washing her hands. Well, the customer service rep was very helpful in getting them to send the watch back to me as is, where in now sits gathering dust in my 'Drawer of Disappointments'

It works great! Tho such a shame US version doesn't give you blood pressure option yet (you can use it via 3rd party app, not by default tho). Not too heavy, not too bulky, good color. I like it! BUT I can see it's lagging from time to time while I scroll through the widgets.

Received as a Christmas Gift. Just started exercise routine at the fitness center and was interested in tracking workouts with heart rate and blood pressure. Was told by Galaxy Best Buy instore rep that the BP feature required a Samsung 9 or newer phone. No problem, I had previously purchaed an S10e at Best Buy. Great phone, but found out that it will NOT support the watch's BP feature. I guess that's where they saved money? Not happy. The heart rate feature works Ok, but does not intergrate very well with other tracking apps. Cannot find a means to display continuous heart rate during exercising, nor to capture the raw data. But I get messages and email on my watch. Samsung has room for improvement and I'm hopeful some will be coming out as s/w upgrades during the year.

My husband's Active2 watch screen began to stop working after 5 months. He is a runner and works outside and has never worn his watch in shower or pool, etc. We sent it into Samsung warranty dept who then denied the claim for liquid damage. They asked for $220 to repair the LCD screen and I didn't even pay that much for the watch. Six conversations later, with supervisors and inspection tech, no one would send me photos of what the supposed damage looked like. The box even states water-resistant up to 50 meters and to run it under fresh water to clean. What a crock. I am so upset with Samsung that I will NEVER buy another one of their products.

I love this watch! The only thing that's disappointing is that it doesn't have the EKG or blood pressure features and when it comes to buying new straps or cases there aren't a lot of options. But other than that its a good watch, i love wearing it at work and when im working out.

Bought this watch for my wife about 11 months ago and now all it is good for is a paper weight. It was stuck on a reboot screen so we sent it in for warranty repair. The repair center said that it had water damage and we would have to pay for it to be repaired. It is supposed to be water resistant to 1.5 meters for 30 minutes according to the description on Samsungs webpage but this one must not have been for some reason. My wife never submerged the watch in water, only occasionally wore it while washing dishes. Since we never submerged it in water and it still failed why should we be responsible for the repair since it was the waterproofing that failed and not something that we did. We will not be buying another Samsung watch again. We will go back to buying Garmin watches that we have never had an issue with in the past, they are definitely a much better product.

I really like this watch/tracker. I purchased it because there was supposed to be an app that you can download to be able to take your blood pressure. Was disappointed to find out that it is NOT available. Other than that, great watch/tracker.

There are few glitches but in general, I am satisfied with the sleep and activity tracking along with the heart rate monitor. Soon, I hope that the blood pressure and ECG features will be available in US.

It has last 18 months. I wore it swimming in a regular pool for 15 minutes and it is now dead. I am disappointed.

Battery life could be better and I can't get the Blood pressure option to work.

Can't get music to sync and blood pressure. But I don't have it on plan thru Sprint/Tmobile!?!

Great watch . But disappointed that it doesnt do blood pressure

It's a great watch but the blood pressure monitor needs work.

Stopped working in 6months of using. Was removing it before taking showers and washing hands. It stopped working. Sent it back to Samsung and they wouldn’t honor the warranty. They claimed there was water intrusion. The watch is supposed to be water proof and I was also taking precautions to avoid it getting wet. They didn’t honor their warranty and refused to help me in anyway. Looking at forums, there are many similar complaints. The watch is not worth the price.

Stopped working under warranty. Samsung wanted $220 for water damage. Watch was never under water not even in the shower. Supposed to be rated for 5 ft. for 30 minutes. No amount of reasoning would sway Samsung. We’ve had similar issues with them on different products. No more Samsung - ever!

Expensive for its worth. Stopped working after using in swimming pool.

After about six months of regular every day use (including showering), this watch would no longer properly turn on and so I sent it in to Samsung Support for repair. After inspection, they told me there was internal water damage and this was not covered by the one year warranty and it would cost $220 to repair. This is essentially the same price as buying the watch new. I feel I was fooled into believing this watch was more water resistant than it actually is. Even though Samsung markets that this watch is water resistant with an IP68 rating, I would recommend keeping it out of water entirely if you want it to last.

I had my Galaxy Active 2 watch for about 2 months before it got wet and the screen stopped working. I figured since it's supposed to be water resistant up to 50m, it would be under warranty. I sent it to Samsung to have it repaired and they want to charge me more than I paid for the watch to fix it. Regretting this purchase!!

I wouldn't recommend buying this watch unless you want to send it in to get fixed and then have Samsung tell you that you need to spend hundreds more to fix it. Do NOT get this watch anywhere near water. Even though there is a "water mode" and it claimed to be "water resistant" and also have swimming workout functions on the watch it will get water damage and then Samsung will give you the run around and try and get you to pay more to fix it. Buy an Apple product or any other smart watch for that matter.