Customer Ratings & Reviews

Really excited to get this watch, upon setting it up I needed to download 3 separate apps, accept pemissions to share most all data from the phone or the app crashes. Location is required not just while using the app but always or you cant use it. I dont like letting Samsung have all my info but excited to use the watch I accepted.. (Would have chosen the lte version if I wanted my phone and all its info on my wrist) Then come to find to use the ecg and blood pressure features you gotta have a samsung phone, these features were the main reason for choosing this watch over garmin and to use it I need a new phone! (recently switched from a galaxy to an LG, which I love) I did try to find the Samsung health monitor app << apparently needed to use the ecg>> on my old galaxy phone which is not found when searching the galaxy store for that app..? After using for 2 nights it tells me the 1st night I got 2 hours and 50 minutes of sleep... 2nd night 2 hours 1 minute... completely incorrect. Didn't acknowledge I was sleeping until 4 a.m. when in bed by 12 a.m. When measuring stress it says I'm completely calm everytime and there is no way, (I'm very anxious most of the time). However I was so stressed at one point it thought I was working out!!! Doesn't count the floors climbed whatsoever.. I set it up to start Yoga, glancing down after starting to check my heart rate or what it's recording during yoga to see a music/play display comes up and couldnt figure out how to get it off, distracted me from the yoga trying to make sure it was working, finally set it to display correctly and continue, when it was over it had paused halfway through!! Out of the box it took more than 2 hours to charge it fully and apparently, from what I read it will only last about 2 days at most compared to the week I got from Garmin. It does have a nice display, I like that it's round, smaller and the band I had from my Garmin watch fits it nicely. Thats really all I got for the good at this point. I've only had it for 2 days and its more stressful than useful. Hoping to figure it out better or maybe it needs to be broken in more to adapt to me? I dont know but I'll give it the best buy exchange time period to try to figure it out better and I'll update here if it gets better.

Very disappointed. Specs clearly show watch can provide Blood Pressure but there is no blood pressure app or widget. Health Monitor app only provides beats per minute (BP) and ECG. I researched further. Samsung states at this link ( https://www.samsung.com/au/support/mobile-devices/measure-bp-on-samsung-watch/ ) that you need to install the app My BP Lab 2.0. I downloaded the app and a screen pops up asking for verification that I want to join the "study". I don't want to join any study or share my medical information with anyone other than my personal doctor. I want to check my blood pressure. Note: the app was only getting 1.2 stars. Gave it two stars only because the features that do work are acceptable.

After some adjustment my wife loved this watch. She teaches nursing students and does some home care and loves the different faces and timers and the ability to get messages without pulling out the phone. A little over half a year watch came on in the middle of the night and started cycling as if it was restarting. A reset didn't seem to cure it. Sent it in to the manufacturer under warranty and the were very prompt in letting us know there was water damage, which wasn't covered despite its water resistance, and the cost to repair it was going to be about the same as the watch cost me. Since the closest my wife gets to water with it on is washing her hands. Well, the customer service rep was very helpful in getting them to send the watch back to me as is, where in now sits gathering dust in my 'Drawer of Disappointments'

Chatted Samsung where they told me to return it and try agian, so that's not going to fly for a $300 device. And the Galaxy Watch is seeing the exact same issues from a year ago which has NOT been addressed by Samsung through an update or even acknowledging their failure to take action. Here's what I've done. Performed a FACTORY Reset, AKA hard reset, not just a soft reset where it kills your settings. https://www.verizonwireless.com/support/knowledge-base-219178/ - I'm not on VZ, it was the first link I found. Turned off the Power Saving mode in the Sensors. (Settings>Apps>Permissions>SystemApps>PowerSaving>Sensors <off>) Moved the watch up my arm, sitting about 3-4" from my wrist. Today's workout was not difficult, no intense cardio. There was an "improvement" to the readings, however they were still 10-30bpm off. Standing curls I should be at around 112-115, the watch was thinking 135. Now when I lifted the watch from the wrist, and set it back down, it dropped down to 112ish, which should be correct, I had cleaned the sensors prior to the workout. While rowing (41spm) I expected around 130ish, today and I was getting 125-138 (once it hit 156). Even during my core training I shouldn't be close to the 120-130 range, but the readings were 128 to 138. My next step is to try my other wrist and see if maybe the ergonimics of left v right have something to do with it but I don't remember this much work with the first gen Active, it wouldn't read all the time (4 sensors vs the 8 on the A2) but this is starting to get to be a pain. * Update, I tried the right wrist and standing still it was 170bpm.... garbage Any Samsung representative's insight or even a simple reply would be helpful. I have until Nov 5th to return this to Best Buy. I understand Samsung doesn't build hardware, but they can't market these devices as an "Active" watch when through three different watches in two different categories the experience isn't close to correct monitoring. I'd also take someone's response who may have switched to a Garmin device and still retained MOST of the features of the Active line. I like the smartwatch features, but clearly this isn't an activity tracking device.

It has everything you need, some apps don't connect correctly. I'm giving it two stars because my watch randomly stopped working just a few months later, and contacting Samsung for a repair was a nightmare. I waited almost two months for them to fix it, they were unresponsive, they told me they could give me a refund which i agreed to because they didn't have the part i needed, and then called me back after ignoring my calls and even HANGING UP when i got a hold of a representative after about three weeks saying we can't give you a refund but we can now repair it because we have the part. I thought my refund was already accepted and was going to be processed because they had my watch but instead made me wait another month and a half to send it back! Now it doesn't work correctly and i haven't been able to return/get a refund or new one. Ridiculous

Charging sucks, it often doesnt charge even after sitting on the charger all night. Dont get it if you plan to use the stopwatch to actually time anything because it will keep the screen lit the entire time the stopwatch is on no matter how many times you lock it and your watch will die in the middle of the day as a result. (I'm talking if I use the stopwatch to time 2 one hour long things then my watch is dead before dinner. Alarms often wont stop going off on the watch even if youve dismissed them on your phone (thanks for waking my toddler up from nap.) I cant turn off the daily preview thing, even after googling directions because the options on the manufacturers directions arent actually on my watch.

The battery barely lasts a day. Then it needs to be off my wrist to charge. My watch should serve me, not the other way around. I am back to using my very old Timex which lasts for a couple years on the battery.

This watch was wonderful for the first 5 months or so of ownership, and overall it's still a great watch. Lot's of great features (health, sleep, heart, etc) and performed perfectly. However, within the past couple of weeks I've been having issues with the battery. It has noticeably and suddenly become unreliable. Once it hits the 70-80% range, it will randomly fall to 5-15% and/or just shut off. I contacted support and followed the advice of turning off unneeded services/notifications. I'm still having this issue. The watch would stay operational for 2-3 days during the first few months, and now is needing charged once or twice a day. I'm not happy given I've spent a small fortune on Samsung products and can't seem to get help with this one.

I've had this watch for about 18 months now and only decided to purchases Samsung over other brands because I own a Samsung smartphone. After 5 months (August 2020) I had battery issues and had the watch sent out to Samsung and repaired. Three months later the same battery issues occurred. I decided to utilize my Best Buy warranty. The device would not hold a charge and loses battery quickly. I leave the house at 100% and 2 hours later I'm at 30%. 30 minutes after that the watch is dead. Now in July 2021 I'm having the same battery issues after sending it out to both Samsung and Best Buy for repair.

It was great when I first bought it with the combination with the Samsung Health app. However the app now requires you to allow it to "make and manage phone calls". If you don't agree to those terms then you lose the ability to use the Samsung Health app. I can't get all the information that I want because of this now. They say its only to help with 2 step verification to protect my info. No thanks. Will be looking for a different smart watch.

I am only giving 2 stars because my galaxy active2 watch only lasts about 8 hours on a charge (if that). I do like the fact it has more features than the first one which I loved and unfortunately made the choice to buy the second which doesn't even last. I expected it to last at least 2 to 3 days on a charge but nope it doesn't. I barely use it unless I check the time once in a while. I will honestly not buy another one until they decide to actually make them last on a charge.

I was looking to get as a replacement for my Garmin vivoactive 3 that I cracked the screen on but it wasn't for me. To start, I knew the battery life wouldn't be as good, but it was extremely disappointing. I kept the watch for a week to give it a good attempt but couldn't get past lack of things that I expected from this watch besides battery life. I had my Garmin fixed and returned the Galaxy Watch.

Surprised that the battery life isn’t what I expected. Needs to be charged daily. Surprised because if you want to track your steps and also your sleep pattern, it doesn’t leave much time for charging. Also, charging is slow on the watch. The Fitbit battery is much better but the Galaxy sleep tracking is much better. Might be switching to all Apple instead of staying with Galaxy for phone and watch.

Had the original one for years battery was just not lasting anymore. bought the new Active 2 for the bigger screen and more features but didn't last long at all. just stopped working im very disappointed.

I had high hopes when I selected the Samsung Active2 to replace my Fitbit Alta. The battery life on the Fitbit lasted a week and gave me the time and phone text and phone notifications, as well as tracking activity. The Samsung gives me the time and tracks my activities, without syncing to my phone, and may last 4 days, if I'm lucky. If I connect to my phone I must recharge the Samsung every day.

I had the regular Samsung watch and the battery life on that was MUCH MUCH better. I literally have to charge this at night before I go to bed and that defeats the purpose of checking my sleep habits. The watch does what it should do but the battery is much to be desired. I was debating returning it and getting the larger one but the larger one is too big.

Got this less than a month and the counting for my steps stopped working. Thank Goodnight i got the greek squad insurance plan and it covered for a new one. I went into the store i got it from and they were able to order me a whole new one..... hopefully the 2nd one does stop workings for me too.

Freeze a lot so return but nice color and very small

I love the watch and everything it can do. Unfortunately the battery charge last about 1 day. I did bring my first watch back thinking it was a one off. The second one I got was just a little better. I did keep it since i need a watch, but for those who get regular calls and texts, the battery will probably not last.

Very disappointed of the quality of this watch. I bought it as present for my daughter on March 2020, by the summer 2021. The watch screen came loose so water came inside. I have iWatch and swim often with it never have this happen with Apple watches.