Customer Ratings & Reviews
- Model:
- SM-R830NZSAXAR
- SKU:
- 6360444
Rating by feature
- Battery Life
Rating 4.2 out of 5 stars
- Durability
Rating 4.4 out of 5 stars
- Comfort
Rating 4.7 out of 5 stars
Customers are saying
Customers appreciate the Galaxy Watch Active2 Smartwatch 40mm Aluminum for its user-friendly interface, stylish design, and compatibility with Samsung devices. They find the fitness tracking features helpful and the size of the watch to be just right. However, many customers have expressed concerns about the battery life, with some reporting that it lasts less than two days.
This summary was generated by AI based on customer reviews.
Loved it while it worked.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sadly, this unit has performed poorly. The screen has glitched and is now only showing half of the screen. I am returning it to Best Buy for a new unit tomorrow. I loved it while it worked. Hopefully, a replacement will perform better.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there. I apologize that your experience with the Galaxy Watch Active2 was less than ideal. We appreciate all feedback that helps us understand where we can improve our products. We hate to see you return the product. However, we appreciate you giving our brand a chance. Thank you for taking the time to leave this review. ^Kayla
Me
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not user-friendly complicatedCan’t get it to coordinate with my iPad and iPhone
No, I would not recommend this to a friendHad a used product sent to me
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this as an anniversary gift. She asked me if it was used since their was a large "Inspected by Best Buy" sticker. She than opened the box and it was obvious that it was used (the band was scuffed, the interior of the box was dented, etc.). I bought a new watch, so we didn't even try this watch. They're sending us a new watch.
I would recommend this to a friendMore Samsung trash
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The watch has stopped charging after 10 months. The charger that it ships with is junk, bought a new Samsung charger to replace it too. Samsung's "warranty" is ship us the watch so we can tell you how much we're going to charge you to fix it. If you don't like flushing money down the drain buy from a different manufacturer.
No, I would not recommend this to a friendDo not buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.watch had already had to go in for warranty and they will not fix it because they say it has water damage so now they want $200 + to fix something that is waterproof is just nuts
No, I would not recommend this to a friendSlow watch
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Watch is slow. I have to keep tapping on the watch face to get the menu to change.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello DonnaG, we apologize for any inconveniences this experience may have caused. We would love the opportunity to look into this issue further for you. Please give us a call at 1-800-SAMSUNG. We're here to help! ^Elizabeth
Ok
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was told it was in excellent condition but it's not it has some of the paint missing around the face I want to exchange it but you can not go in the stores because you can see it real good but it work well it's just the face I will not buy another open box item unless I can see it first it cost to much to have paint missing
No, I would not recommend this to a friendSleep issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well it doesn't record deep sleep. It works fine otherwise but I'm very upset it doesn't register deep sleep. On my fitbit I was getting 1 hour of deep sleep daily. Now with this I get 2-5 minutes a night. Very frustrated with it.
No, I would not recommend this to a friendDont buy if you need something ACTUALLY waterproof
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it because its waterproof since im a dog groomer and i enjoy swimming. After just over a year (mind you, i spent almost $500 on this thing) it got water in it while swimming and no longer works! If its supposed to be waterproof, make sure it stays that way!
No, I would not recommend this to a friendBUYER BEWARE
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.200 dollar piece of absolute junk. This watch does not connect to Spotify. This watch presses random Home Screen widgets that I did not press, while my wake (movement + touch wake) features are off. Returning and extremely disappointed, I will not be buying any more Samsung products in the future.
No, I would not recommend this to a friendNon-functioning
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked since Christmas. Stopped syncing after an update. Just a paper weight now. App crashes whenever I try to sync. Was nice when it worked. The base watch kinda works with the default display but it's basic and ugly . If it starts to sync again I'll update . For now stay clear of this watch.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, Chad. We understand how frustrating this may be for you. This link (http://www.samsung.com/us/support/troubleshooting/TSG01003149/) includes steps that can be taken to improve the performance of your _. If you are still experiencing issues, please reach out to us on Facebook at (http://m.me/samsungsupport) or Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). Thank you for taking the time to leave this review. ^Kayla
- Cons mentioned:Battery life
Samsung Active2 Smartwatch
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung Watch battery lasted 2 years. Then had to buy or upgrade to a newer watch. Not worth the money I paid for it. Cannot replace battery and keep same watch.
No, I would not recommend this to a friend decepcionado con el servicio y la calidad del prod
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It got damaged within a few months of using it, I went to the store to have it replaced with a new one according to the warranty I put in when I bought it, and the manager named Jason was very rude and did not want to give me a guarantee, I returned home with the damaged watch
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello. We would love to get more information to assist you. Please reach out to us on Facebook at (http://m.me/samsungsupport) or Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). We look forward to speaking with you. ^Kayla
Not for Iphone
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this if you have iPhone. Does not work with I phone
No, I would not recommend this to a friendNice watch, but misled by fine print!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The watch works well, but after months of mixed messages, Samsung has finally rolled out ECG... kinda... maybe. Just bring it to all phones and carriers and I might think about upgrading down the line. Otherwise, I'll throw it on eBay and move on to a new product.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello. We appreciate the feedback on this Galaxy Watch Active2. You are a valued customer and your experience matters to us. We will be sure to forward this information. Thanks for the feedback. ^Kayla
A good quality Smart watch.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my first smart watch. I wish it was more "new user" friendly.
I would recommend this to a friend3rd one and same problem!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Having trouble with the heart rate during gym sessions.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Belen07, thanks for reaching out! Here is a link (http://www.samsung.com/us/support/troubleshooting/TSG01003204/) to an article that will help you troubleshoot heart rate tracking! ^Elizabeth
Lorena c
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was to round I'm not in to, more of a square Look
No, I would not recommend this to a friendYuck
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The back fell apart 18mos into intermittent use. Apparently this is common and Samsung wants hundreds for repair. Shotty adhesive on back plate Irregular recording of activity and sleep Essentially unreliable
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MissFox, thank you for bringing this to our attention. I sincerely apologize for the inconvenience you experienced with your Galaxy Watch having issues with the back plate affecting your health activity and sleep monitoring function. Here are some links you might find helpful.
PRODUCT WARRANTIES; please select mobile then wearables
https://www.samsung.com/us/support/warranty/
REPAIR PRICING LINK
https://www.samsung.com/us/support/repair/pricing/
SAMSUNG HEALTH
https://www.samsung.com/us/support/owners/app/samsung-health
Please get in touch with us via one of the following options for further assistance:
1. Customer Care: 1800-SAMSUNG
2. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
3. Facebook Messenger: http://m.me/samsungsupport
4. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Reference Number: 1144175142
Have a great day.
^Charles
Good watch... Bad advertising and warranty
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for our teen who is an avid swimmers as watch is rated for swimming. She loved the watch but when the watch stopped working we sent it in for warranty repair and they voided the warranty saying water had gotten in the watch.
No, I would not recommend this to a friend