Customer Ratings & Reviews
- Model:
- SM-R820NZKUUDA
- |
- SKU:
- 6376752
Customer reviews
Rating 4.6 out of 5 stars with 4962 reviews
(4,962 customer reviews)Rating by feature
- Battery Life4.3
Rating 4.3 out of 5 stars
- Durability4.4
Rating 4.4 out of 5 stars
- Comfort4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the Galaxy Watch Active2's battery life, design, comfort, fitness tracking, compatibility, and price. They appreciate the long battery life, sleek design, comfortable fit, accurate fitness tracking, compatibility with various devices, and reasonable price. However, some customers have concerns about the watch's water resistance, size, ECG accuracy, heart rate monitor reliability, and Bixby's unreliability.
This summary was generated by AI based on customer reviews.
Rated 3 out of 5 stars
Great watch, just not enough battery life!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really enjoyed using the Samsung - Galaxy Watch Active2 Smartwatch 44mm Aluminum - Aqua Black. It worked as advertised, but I like taking long walks using the pedometer and Galaxy buds. I was not getting more than 3 hours of MP3 playback, when I got a low battery alert from the watch. I left the house with a full charge. I was trying to replace my phone as my MP3 player and pedometer, but for now, I'm staying old school...phone and wired headset.
This review is from Samsung - Galaxy Watch Active2 Smartwatch 44mm Aluminum - Aqua Black - (2019)
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello dpercival, thank you for bringing this to our attention! Here is a link (http://www.samsung.com/us/support/troubleshooting/TSG01003232/) to an article that will help you troubleshoot the reduced battery life. ^Elizabeth
Rated 3 out of 5 stars
My Galaxy Active 2 only lasted 1yr 9months
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this watch March 2021, today is December 2022, my watch has been disconnecting from my phone and the battery has been dying very fast. It’s been a very good watch but once the temperature stopped being displayed on the face, I have been having problems, especially with the battery.
This review is from Samsung - Galaxy Watch Active2 Smartwatch 44mm Aluminum - Aqua Black - (2019)
No, I would not recommend this to a friendRated 3 out of 5 stars
Low battery
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Everything's is amazing apart from the battery life . Sometimes I have to charge twice a day
This review is from Samsung - Galaxy Watch Active2 Smartwatch 44mm Aluminum - Aqua Black - (2019)
No, I would not recommend this to a friend- Pros mentioned:Design, Fitness tracking
Rated 3 out of 5 stars
I really like this watch. However...
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice watch and love keeping track of my steps and heart rate. However, I have to leave my phone in my locker at work and when I'm walking throughout my store the watch doesn't stay connected to my phone. So I don't get my texts and such until I am closer to my phone. Kinda sucks.
This review is from Samsung - Galaxy Watch Active2 Smartwatch 44mm Aluminum - Cloud Silver - (2019)
I would recommend this to a friend - Cons mentioned:Water resistance
Rated 3 out of 5 stars
Good until it die :(
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Is was my everyday use watch unfortunately it gives up after 4 years of use it was very useful pretty much for everything too bad only last 4 year it die after I was swimming maybe after 4 years the seals give up I don't know just keep it off the water just for prevention i guess
This review is from Samsung - Galaxy Watch Active2 Smartwatch 44mm Aluminum - Aqua Black - (2019)
I would recommend this to a friend - Cons mentioned:Bixby
Rated 3 out of 5 stars
Sadly, not quite up to par.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Okay. I really, really wanted to love this watch......and I almost do. I am an iPhone user, and am coming from having owned a Garmin 405, an Apple Watch 1, and most recently an Apple Watch 3. I bought this for it's supposed "Active" fitness tracking abilities. But sadly, it is just not quite what it could be, at least when paired with an iPhone. I do get notifications, but cannot interact or respond, which I can live with. It does actually clear notifications nicely. There is NO support for SMS when paired with an iPhone though. Not even notifications! I also cannot push software, or app updates through the phone at all. The only way I have been able to do updates is to disconnect the watch from my phone by turning off Bluetooth, and then connecting the watch directly to my Wi-Fi. This is a pain! My bigger gripe though is about the accuracy of the fitness tracking. The floors climbed is all over the place, and no where near accurate! And worse yet is the calories burned calculation. For example, if you did 2 separate 60 minute cycling workouts, but during one you rode nothing but big climbs with a very high heart rate, and for the other you gently pedaled through a flat park, the calories burned would be the same! After a bit of research, I learned that the Samsung does not utilize your Heart Rate at all for workouts. Just a built in formula. Tell it you are riding a bike, and it says you burn x amount of calories per hour, period. There are videos of people starting a workout, and then taking the watch off and leaving it sitting there burning calories. This is simply sad on a device that has access to my heart rate at all times. Samsung also states that this watch has the ECG capability, but they do not tell you that this is ONLY when paired with a Samsung phone. Got any other phone? No ECG. In the end, there is a lot I love: Very comfortable. Great looking screen. The stats breakdown in the Health App are awesome after a workout. The water lock feature is cool! Except for SMS, the notifications work great. $250 price point is nice Customizable daily goals. Lots of faces available. BUT, I have already ordered the Garmin Fenix 6 Pro, and the Samsung will be going back because of the shortcomings that I just can't seem to get past. Very difficult to update apps and watch software. No SMS notifications. No ECG support. The date insists on displaying in European format! Calories burned does not even factor heart rate. Floors climbed is useless. Very little support for adjusting settings from phone. Bixby has not really worked at all for me. It's a good start, but Samsung is just not quite there if they are calling this an "Active" watch.
This review is from Samsung - Galaxy Watch Active2 Smartwatch 44mm Aluminum - Aqua Black - (2019)
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, Russ. Samsung values your feedback and values you as a customer. Your feedback ensures improvements so that the experience continues for everyone. Thanks for sharing your experience. ^Kayla
- Cons mentioned:Water resistance
Rated 3 out of 5 stars
Great screen display, below average health trackin
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you are looking for a smart watch with a great display, play music, read texts, phone call, etc. this is a great watch. However if fitness tracking is your primary purpose in purchasing this watch, then this may not be the watch for you. While the smart watch does measure steps, heartbeat, etc. there is no tracking ability. I mean it does not save the data on the watch or phone, so you can look at your fitness trends and history. This is important to me because I want to track my steps, heartbeat, stress, sleep over a week and month. My last smart watch was a $100 basic model that I purchased 3 year and I could check details like how many steps I took over the last week/month, what is my average heart rate, how much sleep did I get over the last week/month, my stress level last week compared to this week, etc. I also purchased the Samsung Active 2 to measures blood pressure, but the process is convoluted and complicated requiring you to sign up for a study that asks allot of personal questions. In spite of signing up for the study I was unable to get a single Blood pressure reading, the sensor wouldn't provide a reading even after 10 mins of sitting still. Also, for some strange reason, the heart monitoring feature forces the phone to be in a very secure mode by enforcing a screen lock.
This review is from Samsung - Galaxy Watch Active2 Smartwatch 44mm Aluminum - Aqua Black - (2019)
No, I would not recommend this to a friend - Pros mentioned:Comfortable
Rated 3 out of 5 stars
Beautiful, Functional but flawed
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My watch is peeling around the bezel after only 4 months. I did not get the Best Best extended service plan, so I contacted Samsung for support. What a nightmare. Samsung is terrible! But the watch itself is a beautiful time piece. It feels very nice on the wrist. It functioned very well with my Note 10. The bezel feature did not work as well as I hoped. I need to touch it just right for it to scroll through apps. I also owned the Apple Watch 4 and this compares favorably to it in many ways. It is easy to forget it is on my wrist. My review rating would be a 4 if not for the peeling paint around the bezel.
This review is from Samsung - Galaxy Watch Active2 Smartwatch 44mm Aluminum - Aqua Black - (2019)
I would recommend this to a friendBrand response from Samsung
Posted .Hello LeeBeeJam, I am so sorry to hear about this and we appreciate the feedback. ^Samsung Brand Ambassador
- Pros mentioned:Fitness tracking
Rated 3 out of 5 stars
Not a bad smart watch.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty good watch. Its nice being able to read a text on your wrist rather than digging into your pocket for your phone. I find myself mainly using it for health tracking and also timers. Unfortunately the recently released EKG feature wont work for me. It always say I need to adjust the watch and to wait 10 minutes or to moisturize my skin. Kind of a bummer. I wish that it came stock with Google Assistant support. Im not a fan of bixby, and thats what it uses. Its comfy and the screen is nice and bright.
This review is from Samsung - Galaxy Watch Active2 Smartwatch 44mm Aluminum - Aqua Black - (2019)
No, I would not recommend this to a friend - Cons mentioned:Ecg
Rated 3 out of 5 stars
Bait and switch
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung has billed the Active 2 to have ECG, AFib and Fall detection but did not release those features with the watch claiming the need for FDA approval. They then stated a 2/20 release which has passed and now a 4/24/20 release is rumored. This feature could easily be released with a disclaimer "not FDA APPROVED" and updated after approval. Many customers bought a watch expecting a feature that doesn't exist and doesn't have a clear release date.
This review is from Samsung - Galaxy Watch Active2 Smartwatch 44mm Aluminum - Aqua Black - (2019)
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello JOJO, I am so sorry that you have had a bad experience with these feature not releasing at launch. We are working to release a software update soon. Don't hesitate to give us a call at 1-800-SAMSUNG for updates. ^Samsung Brand Ambassador
- Pros mentioned:Battery life
Rated 3 out of 5 stars
it's ok
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted this watch bad and then once I got it I was not as happy with my purchase. I have found the battery life to be great. I wear my watch everyday well over 12 hours and only needs to charge every 3 days. The biggest problem I found is I have to flick my wrist really hard at times to see my notifications and then sometimes I missed it so now I have to go to my phone. The mic picks up all sounds which can be a problem when you are talking to people.
This review is from Samsung - Galaxy Watch Active2 Smartwatch 44mm Aluminum - Pink Gold - (2019)
I would recommend this to a friendBrand response from Samsung
Posted .Hello M1972, we appreciate you taking the time to leave this review. We are always looking for ways to improve the Samsung experience. Reviews like this help us understand where we can grow. ^Elizabeth
- Cons mentioned:Heart rate monitor
Rated 3 out of 5 stars
Heart rate monitor is a disappointment
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This smartwatch has more functions than a Swiss Army knife, but if you bought it to use as a workout watch you'll be very disappointed with the heart rate monitor , it's not even close to being accurate unless your not moving . I returned the one I bought for myself as the heart rate sensor makes the watch useless as a fitness tracker. Based on other reviews this seems to be a known problem with the Samsung galaxy active 2
This review is from Samsung - Galaxy Watch Active2 Smartwatch 44mm Aluminum - Cloud Silver - (2019)
No, I would not recommend this to a friend - Cons mentioned:Heart rate monitor
Rated 3 out of 5 stars
Basic Watch
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a pretty basic smart watch. It has no real issues other than the heart rate monitor seems to be inaccurate. I personally bought it to track my workouts and the heart rate function is mediocre at best. It tracks your steps and is a good smart watch for the other functions but it is not particularly great for workouts. Overall, I am fairly disappointed with the watch.
This review is from Samsung - Galaxy Watch Active2 Smartwatch 44mm Aluminum - Aqua Black - (2019)
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello cincireds215, thank you for bringing this to our attention! Here is a link (http://www.samsung.com/us/support/troubleshooting/TSG01003204/) to an article that will help you troubleshoot the heart rate tracking. ^Elizabeth
Rated 3 out of 5 stars
Looks & feels good but lacking features & accuracy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hello All. I have experienced using Fitbit Watches, Microsoft band, Apple Watches, and Garmin Watches. This was my first Samsung Watch. The Build Quality is excellent, it fits just right and seems to be durable (Have not worn it long enough to give an accurate estimate). However for the price, which is a little less than the Apple watch which can control my Hue lights and my Nexx garage, pretty much most of my Smart Home, the Samsung Gear OS is severely lacking. I also do not care to download tracks onto the device, Amazon Music streaming Directly would be nice while on WiFi. Then there is the Activities tracking, I am talking about the manually initiated ones by me. The Run and Walk calculated anywhere from a Quarter mile to even a half mile different for the exact same route. I mapped it with google maps and was also using my Garmin watch which were very Identical. The Walk nor Run activity were close to either the Garmin or Google maps. Disappointing. Does it have great Integration with my Galaxy S9 yes, Bixby although is a pointless waste of space, but does it do half what what Apple does, no, does it get anywhere close to tracking activity like a Garmin, no (Not to mention the solid 10 Day battery life on my Vivoactive). Decent watch that should probably be priced more along the line of the $125-$150 Range.
This review is from Samsung - Galaxy Watch Active2 Smartwatch 44mm Aluminum - Aqua Black - (2019)
No, I would not recommend this to a friendRated 3 out of 5 stars
Disappointed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am very disappointed with this purchase. My old Fitbit connected with everything including WW. The sleep section I have not figure out yet ( It is not automatic in the app) I do not like the app at all. Had to order an Amazon Halo to completely track everything. Will not connect to provider service.
This review is from Samsung - Galaxy Watch Active2 Smartwatch 44mm Aluminum - Pink Gold - (2019)
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi, JCJN. I appreciate you taking the time to leave this review. We are always looking for ways to improve the Samsung experience. Reviews like this help us understand where we can grow. ^Kayla
Rated 3 out of 5 stars
Still no ECG monitor
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This review in no way reflects on Best Buys service. The positive I have to say about Best Buy was that they did price match this watch for me which saved me $30. Now for the watch I'm still waiting to receive the promised up from Samsung for the ECG monitor. It was said to come out 1st quarter this year (2020) and here it is May and still no update. As for the watch itself I love it. I'm experiencing heart problems my doctor does know what is wrong and hasn't done nothing to help other than put me on Metoprolol. I got this watch to monitor my heart rate when I feel it racing. It does so much more than just that though. It reminds wearer to move every hour if you want it to. I can watch YouTube videos on it, make and receive calls/text messages, find my phone and so much more. I love the touch bezel but hate it at the same time. I had to turn off awake mode when hand is raised, as everything my hand went up it would turn the screen on. Then if anything touched the screen it would start opening apps, starting timers, open text messages and start typing stuff in them. I was afraid it would pull open someone's text, then it would turn on speech to text and send them my conversation.
This review is from Samsung - Galaxy Watch Active2 Smartwatch 44mm Aluminum - Aqua Black - (2019)
I would recommend this to a friend- Cons mentioned:Water resistance
Rated 3 out of 5 stars
Unreliable
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had to replace this watch a couple times. It is advertised as being able to track your swimming however the issues I've had are due to water damage. If you plan on your watch getting wet save yourself the trouble and go ahead and get the Under Armor Galaxy Active 2
This review is from Samsung - Galaxy Watch Active2 Smartwatch 44mm Aluminum - Aqua Black - (2019)
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Jennifer!
Thank you for reaching out to us. We apologize for the inconvenience this has caused you about the water damage on your Galaxy Watch Active2. We will take note of your feedback as this helps us improve more, especially on the quality of the products we offer.
To help you with this, I am providing this link about Samsung smartwatch water resistance tips: https://www.samsung.com/us/support/answer/ANS00078031/.
You can also use this link for the steps to turn on water lock mode with your Galaxy watch: https://www.samsung.com/us/support/answer/ANS00078058/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144187993
Have a great day.
Melardo
- Pros mentioned:Fitness tracking
Rated 3 out of 5 stars
Not quite finished
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly disappointed. Screen is a bit low rez for Samsung who makes crazy good screens. And notifications are terrible to interact with. Fitness tracking is decent, bit overall unless you just like a cool watch that can change is face when you want it to, then just get a fit bit or fossil watch.
This review is from Samsung - Galaxy Watch Active2 Smartwatch 44mm Aluminum - Aqua Black - (2019)
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Calvin, we appreciate you taking the time to leave this review. We are always looking for ways to improve the Samsung experience. Reviews like this help us understand where we can grow. ^Elizabeth
Rated 3 out of 5 stars
Wouldnt recommend as a fitness watch.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a good smart watch. Has everything that you need, can get messages, you can reply to them. See appointments, alarm, music control, weather. My issue is that it is primarily advertised as a fitness watch "Active2" as it is in the name. It is horrible at tracking calories burned. I wish I knew that when I was getting it. I came from using a fitbit for over 2 years and got used to certain workouts burning a certain amount of calories in a period of time and I would gauge if i needed pick up the pace or judge how my workout is going. this simply doesnt do that at all, it undercuts how much im actually burning. Ive done workouts wearing my fitbit and this watch together and this watch always shows less calories. Ive also done it with this watch and and apple watch, same results. Ive done apple watch with fitbit and those are generally pretty similar, so the outlier is this watch. I wouldnt recommend as a fitness watch.
This review is from Samsung - Galaxy Watch Active2 Smartwatch 44mm Aluminum - Aqua Black - (2019)
No, I would not recommend this to a friend- Pros mentioned:Design
Rated 3 out of 5 stars
Decent budget watch
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the design on this watch, its also a great size. The downside is, the sensors and step counter aren't very accurate. Would recommend spending the extra money on the Galaxy watch instead. Those are much more premium and sensors work well.
This review is from Samsung - Galaxy Watch Active2 Smartwatch 44mm Aluminum - Aqua Black - (2019)
I would recommend this to a friendBrand response from Samsung
Posted .Hi, Jayso. We know you want the very best performance from this Galaxy Watch Active2, and we want to help you get it. This link (http://www.samsung.com/us/support/troubleshooting/TSG01003112/), will take you to a troubleshooting guide, which will give you the information you need to get this issue resolved! Please reach out to us on Facebook at (http://m.me/samsungsupport) or Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). Thank you for taking the time to leave this review. ^Kayla






