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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 5426 reviews

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Rating by feature

  • Battery Life

    Rating 4.4 out of 5 stars

  • Durability

    Rating 4.7 out of 5 stars

  • Comfort

    Rating 4.7 out of 5 stars

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Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers have good things to say about the Galaxy Watch Smartwatch 42mm Stainless Steel. They appreciate its long battery life, attractive design, user-friendly interface, and compatibility with various devices. Many users also find the fitness tracking apps and features useful. On the downside, some customers find the watch bulky and heavy. Others complain about its high price and the accuracy of the step counter. There are also a few concerns about connectivity issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 266 Showing 5,301-5,320 of 5,426 reviews
  • Rated 1 out of 5 stars

    The watch stopped working totally yesterday.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The watch stopped working totally yesterday, June 1, 2020. This is less that 30 days from the date I picked received the watch on May 7, 2020.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello DonW, thanks for bringing this to our attention! We apologize for any inconveniences this may have caused. Please follow this link (http://www.samsung.com/us/support/troubleshooting/TSG01003100/) to an article that will help you troubleshoot the watch. ^Elizabeth Samsung

  • Rated 1 out of 5 stars

    Meh

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Way too expensive to not do what i need. Can not receive my texts. Does not register my workouts properly. Records me watching a tv show as napping.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Did not like it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife did not like this watch. Returned it and got an Apple Watch. Apple Watch is trillion times better and blows watch out of the water

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello Hotrod18, I appreciate you taking the time to leave this review. We are always looking for ways to improve the Samsung experience. Reviews like this help us understand where we can grow. ^Elizabeth Samsung

  • Rated 1 out of 5 stars

    Batter sucks

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good watch but battery doesn't last the day. Wish I had gotten something else. Its a shame Samsung didn't do better

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Smart watches are useless.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't care for the features. The watch is pointless to wear and risky to break if you work manual labor.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    For beginners must have phone near

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I pushase two watches for xmas gifts not knowing I only had a 14 day window to return them. Bad business best buy

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Lose connections

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If I go downstairs in my house lose connections. It doesn't connect to wifi. Battery life sucks. Dont waste your money

    No, I would not recommend this to a friend
  • Pros mentioned:
    Size
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Nice Watch

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I paired this watch with my Note 8 phone. It was somewhat easy to set up. The directions were ok. I owned the first version of the galaxy watch and loved it. This one does not feel as luxurious. The watch feels more plastic, the quality is not as good. I found it a little more challenging to figure out how to use it, and navigate to different features. I also have an apple watch, so in comparing the apple watch, my previous samsung watch, and this one, I found this one more difficult to set up and use initially. After using for a few days, I am adjusting, and finding the watch to be pretty nice. There are a lot of cool features that I am enjoying. The size of the watch face is perfect for my small wrists, and band fit nicely. Overall, after adjusting to a different watch, I found this to be a great watch, and would highly recommend it.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Battery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The battery life on this watch is less than desirable. It does not last a full day! Very unhappy.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Didn't like the color

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved all the app features and the ability to make phone calls but I didn't like the color

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Awful

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a waste of money since sprint does not have the program here for the wat h to be used

    No, I would not recommend this to a friend
  • Tech Insider Network Member

    Rated 4 out of 5 stars

    First smart watch for me.

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Samsung Galaxy watch is the first smart watch I have ever owned or really messed with. Set up with my iPhone X was quick and easy, with out any real issues. The Galaxy watch app is basically useless for me. Over all I have enjoyed the watch, seeing my messages quickly, seeing my daily steps, and having a watch on my wrist for the first time in years has been fun. That being said, the watch has only lasted 33 hours on a single charge and I can not wear it to sleep or in the shower. I did develop a small irritation around the area where the sensor is on the back of the watch. The sleep tracking doesn’t work too well for me and it doesn’t track steps when pushing a shopping cart or mowing the yard. The built in work out features work well, tracking my walking and swimming worked well and I like that it paused when I had to take a quick break during the workout. I also liked the auto workout when walking over 10mins at a time. The 42mm size was a little large and height of the watch is a bit bulky for me. The rotating bezel works great to move between menus. I do enjoy seeing messages with out pulling out my phone. I made a couple of phone call for fun and I was told I sounded quite clear to them on the other end. Overall, the watch performed as I thought it would with the exception of the battery, I have to charge it every night. It is rugged and quite durable, I have not once felt like it was going to break.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life
    Tech Insider Network Member

    Rated 5 out of 5 stars

    the smartwatch I was waiting for

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been waiting for years now to buy a smartwatch because I felt they were all with critical shortcomings, either the battery life was too short to make wearing the "watch" worth it, or they didn't offer enough smart functions for me to give up my Tag. Finally, Samsung's latest galaxy watch has a nice form factor, >2days battery life, and with their watchface app store, I can find a watchface that looks just like my analog watches. Ticked all the boxes I needed, and the watch actually looks nice enough for me to wear to work comfortably. Finally.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not nice

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I dont recommend cuz when I workaut stop alot every 20 sec

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Didn't do much of anything!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Waste of time and money! Took it back after only having it a few days!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    the battery does not last and the clock does not s

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This watch is not what i was expecting and the return policy es so bad.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello Jarocha45, please follow this link http://www.samsung.com/us/support/troubleshooting/TSG01003232/ for steps on increasing your battery life. If you are still having issues with your watch performance, please feel free to give us a call at 1-800-SAMSUNG. We will be more than happy to help. ^Elizabeth Samsung

  • Rated 1 out of 5 stars

    Pedometer do not work.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not count my steps correctly and when I'm walking says that i'm cycling.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Design

    Rated 5 out of 5 stars

    Finally a Smartwatch with a real watch look

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my third smartwatch, I have used moto gen 2 and apple watch. This one is the best in my lot. It looks good on the wrist, and the best part is long battery life and 42 MM size. I have a big watch collection including Burberry, Movado and every other morning I used to be confused between the sleek normal watch and the smart one, but this one has both. Thanks, Samsung !!!

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello Anuda29, thank you for taking time out of your day to leave us this positive feedback. We appreciate you being part of the Samsung family. ^Michelle Samsung

  • Rated 1 out of 5 stars

    gift for son

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He did not like it so it was returned.. it was a gift.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    This watch sucks

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the watch for 2 weeks and it just stopped. No reason..

    No, I would not recommend this to a friend