Customer Ratings & Reviews

Wish they would have a class to teach how to use the product

Is not bad, classic but need improvements. I like it overall

I like it I bought it for a friend . He was glad to get it.

Battery dies really fast IMO. Step tracker is not accurate

Hearing it is what they wanted. Christmas gift for them.

My husband love it. He is a samsung fanatic. He love it.

Pretty good might be better than the new apple watch

I think I'm going to return watch to difficult for me

Worth what I paid. Definately not a bad investment.

Worked great at first. Overtime had issues with the programmed settings. Help support and Google were not of assistance to resolve the issue. Stopped using and went back to their competitor.

This watch started off great, the about 1 year after use it needed a battery, which was a pain to change. Then it worked great until the next 1 year mark and then the watch just stopped. I was very disappointed in the product

Does not record steps at all accurately and never records floors. Nice watch otherwise but not worth the money without all the features working. Samsung is doing squat to take care of the issues from all the posts I have seen in several forums.

Coming from a long time user of Apple Watches, i’d always looked for a round faced device. Moving to the Galaxy seemed to be the obvious choice. Like most males, I don’t read user manuals, trusting to my own intelligence to figure it out. One thing I will say about Apple is that they are pretty self evident and user friendly and when adopting this approach, things pretty much work out. Sadly, this isn’t the case with the Samsung. Try as I would, over the space of a few hours, I could barely figure out how to do anything. I could just about display the clock, but could do much else. A definite warning to recommend saving your mental health and not to buy this.

I returned this watch twice. It was not counting steps correctly. I bought one, returned it, bought another. Neither counted steps correctly. I did like the rest of the features

Has a lot of scratches and band was sticky with coke. Gross. Watch works great other than battery. Battery life says 3 days max I get 2 days if that. But for half the price I cant complain.

This is a great product, however I bought it certified pre owned with no damage. When I took it out of the package there was built up strange white gunk and dirt from the previous owner and there were a few scratches on the bezel and on the side of the watch face. Watch itself works well but it was not as listed with no damage. They would not let me look at the watch or touch it until I had purchased it and said I could bring it back if I didn't like it. I would not have bought this watch if I knew how poorly the previous owners took care of it.

I had battery drainage issues the first time I set it up. Now, less than 2 months later the watch won't turn on even though it's 100% charged and I've had to send it to Samsung for repair.

I purchased a Samsung 42mm rose gold watch and pick it up at chula vista store, the watch I recveived was used, it didnt have any protective film, the accesories were already out of their bags. Im very dissapointed at the store being that I buy everithing electronic with you, and imagine my embarassment when the person to whom I gave this watch as a gift saw that it wasnt new. Tomorrow I will be returning the watch and asking for my money back.

just completed a year, it start malfunctioned, called Samsung, and they did free of cost repaired, First time I got negative feeling with Samsung product

This is my first smart watch I've owned so I do not have a previous one for comparison. However, the watch has performed extremely well. I've been testing it for a couple days now and it's going on day three and the battery is still going strong on one full charge, from the initial day of receiving. I've been playing around with it, consistenly checking out different features, downloading watch faces and apps, running apps, making calls, updating stats and sleeping with it for vitals and sleep monitoring. With all of this activity the watch has kept up great. No lags, no freezing, so far. At first, I was worried that it may not have been tracking my steps correctly. It seemed that on a certain pre loaded watch face the steps weren't tracking immediately, but as I changed the face to a downloaded one, the steps were tracked accurately. Since having the watch I received an update today and the tracking on the original face I had is now being tracked correctly with no issue. The watch isn't too heavy, or garishly big. It's comfortable on my wrist for extended periods of time and during sleep. The body feels sturdy. It looks sleek but it isn't as low profile as others on the market. Switching between screens/apps is easy. You can swipe or use the dial. Buttons are useful and sturdy with click sounds. Which you are able to turn off. The sound is what you would expect from a watch that's "smart". It's not mind blowing as it shouldn't be because it's a watch, but its sharp and loud enough to hear. However, when on a call the talk volume is loud and clear. I forgot I was talking on a watch instead of my phone. I like that you can set different rings and tones just like on your phone although choices are a little bit limited. Apps for entertainment and other genres are also extremely limited. I haven't used bixby yet, so I can't attest to its ability and function. All together the watch is very intuitive and quite responsive. I haven't had any negative experiences. I would definitely recommend this smart watch for someone like me who is new to the game and to someone looking to upgrade.