Customer Ratings & Reviews

I am writing this based on my actual purchase experience, not the product itself. I ordered it online and then waited for curbside pickup. The first person who brought it out to me brought me this watch in fair condition, as it was labeled on the box. I brought it right back inside and asked for the watch i ordered, which was excellent condition. After waiting 25 minutes, they brought me another watch, this time in excellent condition, but not the correct watch. I brought it back inside, annoyed, and received a refund as they clearly didnt have my watch.

Display lags and battery drains fast on always on display.

Not as user friendly as the last galaxy smart watch.

low battery life.it has to be charged every 2 days

Doesn't use phone's apps like apple watch does :-(

it was everything I exspeted it to be. great quality

This is not a good quality watch, I had to restart the watch every now and then to get correct or any heart readings. I dont recommend this watch

I've ordered for an samsunv galaxy watch open box - excellent and geek squad protection and got a pretty dubious watch which is worn out and does not even have galaxy watch original strap. And when I went to return I was being questioned to see if I had to do anything with the watch. I've returned the watch the day after arrival and bought a new watch instead. On top of that when I spoke to the customer care I was supposed to be getting a 10% discount on my next purchase but even that did not happen. This is the worst customer experience I've ever had.

The watch itself is okay (not great), but it is NOT compatible with iTunes m4a files. The manual and information on Samsung's website says that you can download m4a files to the watch, but when you follow the instructions and use the Music Manager, you get an error message. I spent 1.5 hours with Tech Support (unsuccessfully) and was ultimately told that you can't transfer m4a files. I emailed and talked to the Office of the President, but they were not helpful either. You can convert the m4a files to mp3, but that takes a lot of time and disk space if you have a lot of songs already on your computer in iTunes.

I ended up returning the watch because it really doesn't integrate with android as much as I had hoped. Get rid of the tizen OS add android and use android apps. Then I will buy again. Samsung apps are just not as good.

(This review was written in Sept, 2018) Samsung’s Galaxy Watch is a great all-round smartwatch that builds on the strengths of previous versions while also failing to shake loose of some of their limitations. Pros: - Excellent build quality - Attractive design with a truly round screen and sizes to fit a variety of wrists - Rotating bezel is an outstanding way to control a smartwatch - Outstanding OLED screen helps watch face designs look their best and provides strong visibility even in sunlight - Strong battery life – even the smaller 42mm design manages to last 2-4 days depending on usage and settings - Solid suite of built-in applications cover all the smartwatch basics, including a rich implementation of Samsung Health - Works with almost any smartphone and can connect over WiFi without needing to be in Bluetooth range Cons: - Very limited selection of third-party apps - Samsung pay implementation was hit and miss for me - Voice control is via Bixby, which is still not as strong as Google Assistant - If you want to use the watch for phone call audio, the require audio Bluetooth connection can conflict with other connections such as in-car handsfree systems Hardware and Performance The new Galaxy watch is superbly constructed from high quality materials. The included rubber strap won’t be to everybody’s taste, but it is soft and comfortable and the lugs are standard widths so its easy to swap in other off-the-shelf watch straps. The standout features are the OLED display, which is very sharp and makes watch faces look great, and the outstanding rotating bezel. The bezel is the single best interface elements I’ve seen on a smartwatch, being intuitive and efficient to use, with a nice tactile action as well. Performance is very quick and I’ve noticed no lag in daily operation. Battery life is superb for a smartwatch, lasting well into 3 days with moderate use and GPS enabled. Enabling the (very good) “always on display” reduces battery life to about 24 hours, although the quality if the resulting display is better than I’ve seen in other implementations. The included speakers are sufficiently loud to be heard in most situations and the microphone did OK picking up my voice commands (Bixby’s less than stellar speech recognition notwithstanding). Charging is handled wirelessly, and Samsung includes a nice charging stand and adaptor in the box. The stand holds the watch sideways, which I prefer for efficient use of space on the nightstand. In the back of the watch is a suite of sensors for monitoring of hear rate and stress levels. All in all, as with most Samsung products, there’s very little to complain about in terms of hardware quality. Software and Features Samsung loads the Galaxy Watch with a full suite of smartwatch features for everything from notifications, call controls, messaging, media playback (both on-device and remote control), weather, news, and the very deep Samsung Health tracking and exercise suite. All of this runs on Samsung’s Tizen, a lightweight but mature mobile operating system that Samsung has now used across several generations of smartwatch. It’s just as well the included software is so robust, because as much as Tizen is a great OS for wearables, there is very little third-party developer support. I was unable to find native apps for some of the big names like Nest, Wemo, etc. There are workarounds to these omissions, including IFTTT support, but native apps would be far easier for most users. There are some independently developed apps, including one for Nest, but support and longevity are an open question. In general, if you’re looking to cover the basics and have robust health tracking, the built-in software has you covered. If you’re looking for a device to control all of your smart home needs (and you don’t use Samsung’s Smart Things hubs), this may not be as great a fit. One area where there is a huge variety of third-party options is watch faces. There is a large library to suit almost any taste, including many solid free options. The watch faces really come to life on the excellent OLED display too. Samsung includes Samsung Pay and NFC support. I was able to import one of my cards from an install of Samsung Pay I’ve been using successfully on a Galaxy S7, but so far I’ve been unable to get it to complete a payment, despite at least one of the terminals I tried explicitly stating support for Samsung Pay. I assume I’ve just been unlucky and your mileage may vary. One thing to keep in mind is that this particular implementation of Samsung Pay works only with NFC terminals – the magnetic stripe transmission system that makes Samsung Pay unique on phones is not supported on the watch. In all honesty, I find it easier to just whip out my phone in any event since there I can use the fingerprint reader rather than putting a PIN into the watch before making a payment. Conclusion Without broader third party support for Tizen, the Galaxy Watch is very much a case of “what you see is what you get”. If you live in Samsung’s ecosystem, or you’re happy with the admittedly very good built-in functionality, you’re likely to be very pleased with this device. The performance is quick, battery life is strong, display is excellent, and the bezel makes navigating the system a breeze. However, if you’re looking for deep integration with major non-Samsung smart home providers, you may be better served with offerings than run on more mainstream operating systems.

I like the watch's functions, but it lasts for a year before experiencing battery issues and must be replaced. Without Geek Squad coverage, I would not purchase.

Trying to respond to text messages through voice to text is horrible! Limited on notifications, I find that I have to grab my note 9 a lot to see what is going on. Too limited on use and apps!!!

The watch wasn’t what I thought it would be like , maybe because I’m an Apple guy but hey we all have our pros and cons but for me it’s gonna be cons. 2stars

After wearing the watch for a few months it overheated and burned my arm. I sent the watch in for repair and 3 weeks later they told me it has water damage and the warranty has been voided. I've never gotten the watch wet. If the watch had water damage it was defective when I bought it. It's also supposed to be water-resistant up to 5ATM. After a month they are sending it back to me without fixing it. Samsung does not stand behind its products.

The Sales Associate mentioned (it is on the website also) that the battery can be expected to last around 5 to 6 days. I have only text notifications turned-on and rest everything remains defaulted to factory set up. Battery does not last more than 3 days; it is not even 6 weeks that I purchased this. I am going to take this back to BestBuy to see if they can do something or if this should be returned to Samsung. This product is not worth the money we pay for, if this remains to be an issue.

Personally didn't like the smart watch, kind of a pain to use. Felt like it was redundant. Watch was very big, band was uncomfortable when sweating.

I also bought a power supply at Winchester customer service was ok there but in leesburg I did not feel comfortable it was not as good as I expected.

This has got to be the worst watch I've ever had. Samsung really needs to make better watches, or I just have the worst luck to have to replace 5 watches in the span of 18 months. I've had almost all the issues I can think of while treating it as good as I can, this last one only lasted me 10 DAYS. Thankfully I've been buying protection on each one, but if you do end up buying this, buy the protection plan, I would've been out at least $1800 on a terrible watch

As a watch it's nice looking but sensor doesn't always work without constantly having to adjust sensor or have to make watch band super tight to work.