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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 760 reviews

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Rating by feature

  • Battery Life

    Rating 4.6 out of 5 stars

  • Durability

    Rating 4.9 out of 5 stars

  • Comfort

    Rating 4.8 out of 5 stars

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Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers are pleased with the overall performance and impressive battery life of this device, which many users find to be a significant improvement over previous models. The sleek design, comfortable fit, and comprehensive health tracking features also receive frequent praise from satisfied owners. While some users noted that the watch feels slightly heavy on the wrist and has limited compatibility with non-Samsung phones, these minor concerns are far outweighed by the device's convenient connectivity and robust feature set.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 37 Showing 721-740 of 760 reviews
  • Rated 3 out of 5 stars

    Nice Watch not practical for Golf

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great watch but if you plan on using for golf, go with Garmin. The app doesnot work well with the watch. Utiluzed for 3wks bought a Garmin Fenix 8.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Above expectations

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    overall a Superb watch! Able to Match any outfit due to the Variety of Watch faces

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great watch

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the watch play yiu tube videos loud audio great watch

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    2 + weeks review.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall its a good watch. Positives, bright, updated health features and faster processor. Negatives: battery is less than average and, takes too long to charge.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Salutations PatrickP, thanks for taking the opportunity to review your Samsung Galaxy Watch Ultra. Your feedback allows us to remain committed to constant innovation as we strive to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For instance, certain apps can increase battery consumption. Please take a moment to review, "Reduced battery life on your Samsung smart watch" when you have the available time to learn about how you can increase your watch battery life. If you would care to share additional feedback with us regarding your purchase or if you would like further assistance, feel free to reach out to Samsung Support at your leisure. Thank you for being a dedicated Samsung customer. - Debra Samsung

  • Rated 2 out of 5 stars

    Bad watch

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    glitching a lot everyday I have to turn it off turn it back on so I can read my steps all the other things for health. really bad watch

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi NAWFALM, thanks for taking the opportunity to contact us about your experience using the Samsung Galaxy Watch Ultra. Your constructive feedback allows us to make improvements on our product line to suit the needs of our customers. Samsung provides a 12-month warranty on your device for manufacturing defects in materials and workmanship. Please take a moment to check out, "Inaccurate steps on your Samsung smart watch" and "Step tracking and heart rate monitoring not working properly on Galaxy watch" to help resolve what you've described to be experiencing with your device. If you would like further assistance afterward, do not hesitate to contact Support. Thanks for choosing Samsung! - Debra Samsung

  • Rated 3 out of 5 stars

    Smart phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Already has a software glitch basically i can't use the watch except to check the time hopefully i can update my review after i talk to support

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hey there JohnW, thank you for taking the opportunity to share your feedback with us about your experience using the Samsung Galaxy Watch Ultra. We value your candor as we strive to make improvements with the functionality and performance of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. Without having any details available regarding what you may be experiencing with your device and without being able to ask you any follow up questions to probe further, I recommend reaching out to Support if you would like any further assistance with troubleshooting your device. Thanks for being a steadfast Samsung customer. - Debra Samsung

  • Rated 5 out of 5 stars

    Best watch ever.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my watch I have good customer service and Best Buy thank you

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Nice but painful to setup and sync

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A bit more comicayed to setup than i expected. Im still working on ful integration

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello there JerryC, thank you for taking the opportunity to share your feedback with us about your experience using the Samsung Galaxy Watch Ultra. We appreciate your candor as we continue to improve the functionality and performance of our product line. We realize that transitioning to new devices can come with a bit of a learning curve. This drives us to provide a plethora of resources online to make the transition as seamless as possible for our consumers. We offer informative videos that highlight your device and its features as well as device manuals, software updates, troubleshooting guides, as well as interactive simulators. Feel free to review those available resources to help acclimate to your new device and its features. Let us know if you would like further assistance afterward by contacting Support. Thank you for being a dedicated Samsung customer. - Debra Samsung

  • Rated 3 out of 5 stars

    47mm watch

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not like this 47 mm watch it was too big for my wrist. And it sits up too high .

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Howdy Dpayne, thanks for taking the available time out of your day to share your thoughts with us about your Samsung Galaxy Watch Ultra. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. If the 47mm options of the Watch Ultra feels too large on your wrist, check out the Watch7. It is offered in 40mm and 44mm. If you would like to share any other feedback with us or if you would like any further assistance, do not hesitate to reach out to Support. Thank you for being a valued Samsung customer. - Debra Samsung

  • Cons mentioned:
    Compatibility

    Rated 2 out of 5 stars

    You need to specify you can use it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can't use it with my Iphone, the brand should specify that you can use only on Android OS.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    galaxy watch ultra

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good watch, many functions, the one with the largest internal memory 64GB, beautiful color, the only thing I would like to see missing is longer battery life, we still haven't taken that step that Garmin already took.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there JeannetteL, we appreciate you sharing your thoughts about your Samsung Galaxy Watch Ultra. We are happy to hear that you are overall pleased with the usage and capabilities of your watch. We have an article available online if you believe the battery of your device is not operating as intended. This article is titled "Reduced battery life on your Samsung smart watch". We also have our team of experts available if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth Samsung

  • Rated 3 out of 5 stars

    It's meh

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you have tattoos on your wrist, the heart monitor is useless, it won't work. I had the 2024 ultra, was hoping for an improvement on the HR but it's the same way h with 32gb more storage not worth the upgrade if you have the ultra 2024

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello JosephC, thanks for taking the available time out of your day to share your thoughts with us about your Samsung Galaxy Watch Ultra. We appreciate your candor as we make improvements with the functionality and performance of our product line. Tattoos can interfere with the Galaxy Watch Ultra's optical sensors, potentially causing issues with features like heart rate tracking, sleep monitoring, and wrist detection for notifications. The watch's photoplethysmography (PPG) sensors use light to detect blood flow, and tattoo ink can block or absorb this light, leading to inaccurate or failed readings. To mitigate this, you can turn off wrist detection in the watch's security settings or wear the watch on a different wrist. If you would like to share any other feedback with us or if you would like any further assistance, please do not hesitate to contact Support. Thanks for choosing Samsung! - Debra Samsung

  • Rated 3 out of 5 stars

    Galaxy watch

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The watch was for my dad. He began the process of getting it set up and everything was okay working well until he set up blipy the equivalent to Siri then is step tracker wasn’t tracking properly said he took 150+ steps but he active majority of the day. Not sure if he messed up when setting the voice command on.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Samsung Ultimate watch

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great watch. Has all the bels and whistles! Very stylish and lots of options to suit your needs. Definitely recommend!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Samsung watch Ultra

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The battery life doesn't have enough life but its ok

    I would recommend this to a friend
  • Cons mentioned:
    Weight

    Rated 2 out of 5 stars

    Galaxy ultra watch

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery life too short also too heavy weight Color need more bright

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Aloha DENNISK, thank you for finding the time to share your sentiments with us about your experience using the Samsung Galaxy Watch Ultra. We value your feedback as it allows us the opportunity to improve the functionality and design of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. The Galaxy Watch Ultra's battery offers up to 100 hours in Power saving mode, up to 60 hours without Power Saving mode, and up to 48 hours in Exercise power saving mode. If you're experiencing less than ideal battery life on your device, please take a moment to review "Reduced battery life on your Samsung smart watch" to learn some helpful ways of getting the most life out of your battery. Let us know if you have any questions for us or if you would like further assistance afterward by contacting Support at your earliest convenience. Thanks for being a faithful Samsung customer. - Debra Samsung

  • Rated 4 out of 5 stars

    Galaxy Watch Ultra

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a nice watch but I could not measure my blood pressure.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Pasadena Tx location has terrible customer service

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The watch they sold me was used and locked by its first owner so was unable to setup. Went to a different location and exchanged it and everything worked fine. Stay away from the Pasadena tx location the dude that works the watches is rude and acted like he didn't wnat to be there I will never return to that location.!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not Worth it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Over priced, nothing make it unique to purchase same software for the other galaxy watch which is much cheaper, price drop $200 within a month, and when I asked them to make a price match they declined.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Salutations Mahy, thanks for sharing your feedback with us regarding your experience using the Samsung Galaxy Watch Ultra. Your insights provide valuable critiques that will assist us with improving our product line. Samsung offers a 12-month warranty on your device for manufacturing defects in materials and workmanship. The advertised Galaxy Watch Ultra stands out amongst its competitors with its rugged titanium cushion design, extreme temperature and altitude durability, 100-hour battery life, and a dedicated Quick Button for instant workout starts and a built-in safety siren. It also uniquely features a multi-sport triathlon mode and advanced, AI-driven performance metrics. Without having any information available regarding what you may be experiencing with your device and without being able to ask you any follow up questions to probe further, I suggest contacting Support for further assistance. Thank you for being a valued Samsung customer. - Debra Samsung

  • Rated 1 out of 5 stars

    Best Buy has hit all time low

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ordered Titanium Silver watch from local Best Buy that was listed in Excellent Condition. Went to pick up from store and the watch was worn badly and had 3rd party worn band on it. Asked them not to run through as return since had not left store with it, just cancel. They said they had to run return.....OK I guess. Let me be clear, my issue is with Best Buy and how it handles open box. They still charge a hefty price for what is a used item, but they rated this junk as excellent and wasted my time to drive 30 miles round trip. Think twice before you order Open Box on line, my advice is to always go to store and look at item first. Best Buy has gotten pretty bad.....I'm just saying.

    No, I would not recommend this to a friend