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Customer Ratings & Reviews

$792.92

Customer reviews

Rating 4.8 out of 5 stars with 1294 reviews

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  • Battery Life

    Rating 4.6 out of 5 stars

  • Durability

    Rating 4.8 out of 5 stars

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    Rating 4.8 out of 5 stars

96%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 63 Showing 1,241-1,260 of 1,294 reviews
  • Rated 3 out of 5 stars

    Samsung Galaxy Watch Ultra

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great watch but the blood pressure function is disabled in the US. Its my understanding that its not accurate enough for use.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Howdy RobertE, thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy Watch Ultra. We appreciate your feedback. Currently, the blood pressure feature is not enabled on U.S. versions of this device due to FDA regulations. If you would like to share additional feedback with us or if you would like further assistance, please feel free to contact Support at your earliest convenience. Thanks for being a staunch Samsung customer. - Debra Samsung

  • Rated 1 out of 5 stars

    Doesn't pair well with others

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this because I love the look and the things it does. However it DOES NOT PAIR with iPhone. I have carried an iPhone forever but I do not like the I watch. So I thought I would try this. But again it does not pair with the iPhone.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Greetings DenisB, thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Watch Ultra. We appreciate your feedback as it provides us the opportunity to remain innovative while improving the functionality and design of our product line. The Galaxy Watch Ultra is not compatible with iPhones. This device relies on the Google Play Store which is not offered with iOS. If you would like to learn more about compatibility, check out "Samsung Galaxy smart watch and phone compatibility." Feel free to contact Support afterward if you would like any further assistance. Thank you for being a trustworthy Samsung customer. - Debra Samsung

  • Rated 3 out of 5 stars

    mixed feelings

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    convenient for phone use but for mapping garmin has the upoer hand

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    47mm watch

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not like this 47 mm watch it was too big for my wrist. And it sits up too high .

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Howdy Dpayne, thanks for taking the available time out of your day to share your thoughts with us about your Samsung Galaxy Watch Ultra. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. If the 47mm options of the Watch Ultra feels too large on your wrist, check out the Watch7. It is offered in 40mm and 44mm. If you would like to share any other feedback with us or if you would like any further assistance, do not hesitate to reach out to Support. Thank you for being a valued Samsung customer. - Debra Samsung

  • Rated 2 out of 5 stars

    'Ultra' WHERE?!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I expect an 'ultra' watch to function outside of pristine conditions, and this watch fails in every capacity. Apparently it needs to be positioned on a very specific, smooth part of your wrist, without sweat to get measurements. I'm tired of having to adjust it ten times per workout to get my heart rate.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Salutations Austin, thanks for taking the time out of your busy schedule to share your thoughts with us about your Samsung Galaxy Watch Ultra. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. To measure and record your heart rate, please take your measurements when you are seated and relaxed. However, the watch can be configured to automatically measure and track your heart rate. Here's how: 1. From Samsung Health, tap Heart rate. 2. Tap Measure to begin measuring your heart rate. * After a moment, your heart rate is displayed on the screen. 3. Swipe up to view your minimum and maximum heart rate per hour. 4. Tap Settings to review additional settings for using the Heart rate feature such as measurement frequency and alerts. Without having more details available regarding what you may be experiencing with your device and without being able to ask you any follow up questions to probe further, I suggest reaching out to Support for further assistance with troubleshooting. Thank you for being a faithful Samsung customer. - Debra Samsung

  • Rated 3 out of 5 stars

    Nice but too small.. Need 51mm

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great watch.. Reason for 3 star is because samsung has been designing watches for so long and still has not yet to design a 51mm..

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Thank you for sharing your feedback on the Galaxy Watch Ultra! The Watch Ultra features a bright display that is easily visible in bright daylight. In low-light conditions, the display automatically switches to Night mode, ensuring that information remains clear while being easy on the eyes. We appreciate your input and are glad to hear that you like the overall design and features of the Galaxy Watch. We noted your suggestion that a larger size option could enhance the experience for some users, and your suggestion for a 51mm model is valuable to us. We’re always looking to improve our products. Thank you again for sharing your feedback with us. If you have any further concerns or questions, please do not hesitate to reach out to us at Support. -Kelvin Samsung

  • Rated 2 out of 5 stars

    Nothing extraordinary

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This watch has nothing extraordinary in it or about it. It doesn't even worth $300. I don't know why it price is fixed between 419 and 600+. The previous model made more sense.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Aloha Olotk, thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Watch Ultra. We value your feedback as we are committed to constant innovation, and we strive to improve the design and functionality of our product line. The Samsung Galaxy Watch Ultra is a great option as it boasts a more rugged build quality with a titanium casing, enhanced battery life, superior GPS tracking with dual-frequency capabilities, a dedicated "Quick Button" for immediate access to workout features, and a wider range of advanced sports tracking functionalities. The Watch Ultra is ideal for serious athletes and outdoor enthusiasts who need a watch that can withstand tough conditions while providing detailed activity data. If you would like to share any other feedback with us or if you would like further assistance, please reach out to Support at your earliest convenience. Thank you for being a staunch Samsung customer. - Debra Samsung

  • Rated 3 out of 5 stars

    watch review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not sure if anyone uses all of these bells and all of these extras

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hey JerrylC, thank you for finding the time out of your bustling day to share your sentiments with us about your Samsung Galaxy Watch Ultra. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Please feel free to contact Support at your leisure if you would like to share additional feedback with us or if you would like any further assistance. Thank you for being a trustworthy Samsung customer. - Debra Samsung

  • Rated 3 out of 5 stars

    Buggy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The watch was nice and all but super buggy when you want to look at the time the screen would freeze

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hey Lazaro, we appreciate your feedback on the Galaxy Watch Ultra. All our customer's feedback is welcome as we continue to make improvements. We are glad to see that you think that your Watch Ultra is nice. We also noted your concerns about the freezing that you've been experiencing. If the watch screen is slow to respond, frozen, or not responding at all the issue could be caused by outdated software, a third-party app, or even the watch's physical condition. Unclean hands, optional accessories, gloves, and sharp objects can also prevent the screen from responding properly. We recommend checking out our article called "Samsung smart watch screen is slow, frozen, or not responding" for options that should help resolve what you are experiencing. If this persists, please reach out to us at Support. -Kelvin Samsung

  • Rated 1 out of 5 stars

    Samsung - Galaxy Watch Ultra Titanium Smartwatch 4

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery looks likes a drop off for an expensive item. and with price match it was as expected which I didnt expect from Best buy. History of the Deal https://slickdeals.net/f/18506140-ymmv-price-match-samsung-galaxy-watch-ultra-titanium-smartwatch-47mm-lte-titanium-gray-249?attrsrc=JFYCarousel%3APosition%3A1%7CJFYCarousel%3AType%3Athread&src=jfy_carousel

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Never buy a Samsung Watch.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One installed app from Samsung installed on my phone made the phone unusable. The watch needs a professional to set up. The sound is too low and gave no way to change the sound volume. I could not add mo/day/date to home screen. Most of the time the watch informed me that service was not possible at this time.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Howdy Howard, thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy Watch Ultra. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. Without having more details available regarding what you may be experiencing with your Galaxy Watch Ultra and without being able to ask you any follow up questions to probe further, I recommend reaching out to Support for further assistance and/or help with troubleshooting your device. Thank you for being a valued Samsung customer. - Debra Samsung

  • Rated 3 out of 5 stars

    it just locked itself all the time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it just locked itself all the time. .

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      We appreciate your outreach, Yiromy. Your feedback is essential as we continue to make improvements to our devices and services. We see that you reached out regarding the Galaxy Watch Ultra. If your watch keeps locking, you may need to check and make sure that your wrist detection is enabled. When enabled, the watch automatically detects when it is being worn. It is advisable to only turn this feature off if your watch has trouble detecting when it is on your wrist. From Settings, tap Security and Privacy > Wrist Detection. If this continues, please reach out to us at Support so that we can further assist you. - Kelvin Samsung

  • Rated 3 out of 5 stars

    Battery life

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery life was better on the galaxy watch 5 pro.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      It's great to hear from you, Andre. We always love getting feedback as we continue to make changes and improvements. It looks like you reached out to share your experience with the Galaxy Watch Ultra. The Watch Ultra's battery is ready to go the distance, even on your longest workout. Gear up for every expedition with a range of band options for all terrains. With the new One UI, powered by an all-new processor, Galaxy Watch Ultra has you covered wherever you roam. We hate to see that you've experienced a shortened battery life on your watch. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Check out our article "Reduced battery life on your Samsung smart watch" for options that should help get your watch's battery running at its best. If this persists, please reach out to us at Support so that we can further assist you. -Kelvin Samsung

  • Rated 5 out of 5 stars

    5 stars

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been testing the Galaxy Watch Ultra, and honestly, it’s a beast. The new titanium "squircle" design feels incredibly solid on my wrist, and that 3,000-nit screen is a lifesaver when I'm outside in direct sunlight. What really stands out to me is the Quick Button—being able to jump straight into a workout without menu-diving is a game changer. The battery actually holds up for a few days of heavy use, and the dual-frequency GPS is noticeably more accurate than my old watch. If you want a rugged, "go-anywhere" Android watch that doesn't quit, this is the one.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Best galaxy watch yet

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been wearing this watch for a little over a week now. I wanted to take a few extra days to test out the battery life and some of the health apps. For background information, I currently own a Galaxy 4 and 5 pro watch. Each getting a little better over the previous version. I have not tried a 6 so I will compare to the two that I own. The Ultra looks far better and I believe it is from the squared off edges. The contrast of silvers and gray with the orange main button is a nice touch. Battery life is pretty darn good. I wear my watch about 16 hours a day and I do not charge it at night until I get down under 10%. I have made it over 4 days without charging. The screen is big and bright. Colors are sharp and crisp, font being easily changed to your liking and is very easy to read. Mine came with a gray band, which I prefer, however I am still not a big fan of the band. My wife likes and says the watch looks good. The vibration is on the weaker side, as well. I can feel it and I have no issues knowing which type of notification I am receiving. I just wish it was just a tad stronger. The basic health app does a great job and lets me know when I have obtained my workout or walking goals. Changing your goals is much easier, I feel, on this watch than my previous two. No issues being in the pool, either. I have paired this with the S23 Ultra and it was seamless. One other note is that most of the notifications are turned off for your apps so I had to go back through and reselect them. I guess this could have been avoided by copying my previous watch settings. This is my favorite watch so far, I am very impressed.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    No good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Poor condition and cannot return it in 30 days no good

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Salutations YanwingT, thanks for taking the opportunity to review your Samsung Galaxy Watch Ultra. Your feedback allows us to remain committed to constant innovation as we strive to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Without having more information available regarding what you may be experiencing and without being able to ask you any follow up questions to probe further, I recommend contacting Support if you would like any further assistance. Thank you for being a dedicated Samsung customer. - Debra Samsung

  • Rated 1 out of 5 stars

    Bad watch

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bad experince i dont like thus watch waste of money

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Ok

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Good day ArturoR, thanks for reaching out to review your Samsung Galaxy Watch Ultra. If you would like to share any feedback with us regarding the functionality, performance, or durability of your Galaxy Watch Ultra, please do not hesitate to reach out to Support. Thank you for being a valued Samsung customer. - Debra Samsung

  • Rated 1 out of 5 stars

    Abhorrent customer service!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy’s customer service at the store level has been deteriorating over the past 12 months. In 2008-2012, BB offered abhorrent service and they are returning to their old ways. The item purchased is fine. Best Buy’s service at the store assistant manager and manager levels is poor and disappointing!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Serious power issues.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This watch could be great if the battery lasted more than 10 hours. With AOD off and basic watch face the battery is completely dead in less than a day. It doesnt matter if you wear it or set it on the nightstand it still dies.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      We appreciate you reaching out to us, James. Our goal is to provide our customers with the best experience possible with our devices. It looks like you reached out to share your thoughts on the Galaxy Watch Ultra. The Galaxy Watch Ultra has the longest battery life within the Galaxy Watch line-up, offering up to 100 hours in Power Saving and 48 hours in Exercise Power Saving. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Check out our article called "Reduced battery life on your Samsung smartwatch" for options to help enhance your watch's battery life. If this persists, please reach out to us at Support for further assistance. -Kelvin Samsung