Customer Ratings & Reviews

Hi NAWFALM, thanks for taking the opportunity to contact us about your experience using the Samsung Galaxy Watch Ultra. Your constructive feedback allows us to make improvements on our product line to suit the needs of our customers. Samsung provides a 12-month warranty on your device for manufacturing defects in materials and workmanship. Please take a moment to check out, "Inaccurate steps on your Samsung smart watch" and "Step tracking and heart rate monitoring not working properly on Galaxy watch" to help resolve what you've described to be experiencing with your device. If you would like further assistance afterward, do not hesitate to contact Support. Thanks for choosing Samsung! - Debra

Hey there JohnW, thank you for taking the opportunity to share your feedback with us about your experience using the Samsung Galaxy Watch Ultra. We value your candor as we strive to make improvements with the functionality and performance of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. Without having any details available regarding what you may be experiencing with your device and without being able to ask you any follow up questions to probe further, I recommend reaching out to Support if you would like any further assistance with troubleshooting your device. Thanks for being a steadfast Samsung customer. - Debra

Hello there JerryC, thank you for taking the opportunity to share your feedback with us about your experience using the Samsung Galaxy Watch Ultra. We appreciate your candor as we continue to improve the functionality and performance of our product line. We realize that transitioning to new devices can come with a bit of a learning curve. This drives us to provide a plethora of resources online to make the transition as seamless as possible for our consumers. We offer informative videos that highlight your device and its features as well as device manuals, software updates, troubleshooting guides, as well as interactive simulators. Feel free to review those available resources to help acclimate to your new device and its features. Let us know if you would like further assistance afterward by contacting Support. Thank you for being a dedicated Samsung customer. - Debra

Howdy Dpayne, thanks for taking the available time out of your day to share your thoughts with us about your Samsung Galaxy Watch Ultra. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. If the 47mm options of the Watch Ultra feels too large on your wrist, check out the Watch7. It is offered in 40mm and 44mm. If you would like to share any other feedback with us or if you would like any further assistance, do not hesitate to reach out to Support. Thank you for being a valued Samsung customer. - Debra

Hi there JeannetteL, we appreciate you sharing your thoughts about your Samsung Galaxy Watch Ultra. We are happy to hear that you are overall pleased with the usage and capabilities of your watch. We have an article available online if you believe the battery of your device is not operating as intended. This article is titled "Reduced battery life on your Samsung smart watch". We also have our team of experts available if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth

Hello JosephC, thanks for taking the available time out of your day to share your thoughts with us about your Samsung Galaxy Watch Ultra. We appreciate your candor as we make improvements with the functionality and performance of our product line. Tattoos can interfere with the Galaxy Watch Ultra's optical sensors, potentially causing issues with features like heart rate tracking, sleep monitoring, and wrist detection for notifications. The watch's photoplethysmography (PPG) sensors use light to detect blood flow, and tattoo ink can block or absorb this light, leading to inaccurate or failed readings. To mitigate this, you can turn off wrist detection in the watch's security settings or wear the watch on a different wrist. If you would like to share any other feedback with us or if you would like any further assistance, please do not hesitate to contact Support. Thanks for choosing Samsung! - Debra

Aloha DENNISK, thank you for finding the time to share your sentiments with us about your experience using the Samsung Galaxy Watch Ultra. We value your feedback as it allows us the opportunity to improve the functionality and design of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. The Galaxy Watch Ultra's battery offers up to 100 hours in Power saving mode, up to 60 hours without Power Saving mode, and up to 48 hours in Exercise power saving mode. If you're experiencing less than ideal battery life on your device, please take a moment to review "Reduced battery life on your Samsung smart watch" to learn some helpful ways of getting the most life out of your battery. Let us know if you have any questions for us or if you would like further assistance afterward by contacting Support at your earliest convenience. Thanks for being a faithful Samsung customer. - Debra