Customer Ratings & Reviews
- Model:
- SM-R860NZDAXAA
- SKU:
- 6464604
Rating by feature
- Battery Life
Rating 4.1 out of 5 stars
- Durability
Rating 4.6 out of 5 stars
- Comfort
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the Galaxy Watch4 Aluminum Smartwatch 40mm BT for its ease of use, numerous features, and stylish design. Many appreciate the watch's compact size and lightweight feel, along with its ability to track sleep and steps. However, some users express concerns regarding battery life and the limited availability of customizable watch faces. Other issues mentioned include connectivity problems and the unavailability of certain features in some regions.
This summary was generated by AI based on customer reviews.
GREAT fitness watch upgrade
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this as an early Christmas gift for my mother to replace the Fitbit she'd been using for years. Once it was charged, it only took her about an hour to get used to the new controls and she's been in love with it ever since. Keeps track of the same stuff but more accurately and conveniently, plus comes with everything she never knew she wanted by having her first smart watch
I would recommend this to a friendMissing items
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Received incomplete item, So retured it. No customer support at all
No, I would not recommend this to a friend- Cons mentioned:Battery life
Poor battery life
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The battery only lasts 4 hours when not on power saving mode. I tried to return it but I only had 15 days to return. Absolutely ridiculous
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Bobbie,
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience this may have caused you, as your Galaxy Watch4's battery life is poor. We understand how essential it is to have your device working properly to enjoy its maximum potential without worrying about its shelf life.
Here's a link for some troubleshooting tips to help you out with your concern:
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Another is to keep your watch running into top shape under the "Increase battery life" section:
https://www.samsung.com/us/support/answer/ANS00078033/
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144380169
Thank you for choosing Samsung. Have a great day!
^Chrystel
Good
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got it a few months ago and I can say this product has an excellent quality. Still running as new
I would recommend this to a friendBrand response from Samsung
Posted .Aloha Diandra, thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy Watch4. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. We are over the moon hearing that you have been enjoying your Galaxy Watch4 to the fullest. Let us know if we can assist you further by contacting Samsung Support. Thank you for being a steadfast Samsung customer. - Debra
- Cons mentioned:Battery life
Extremely disappointing battery life
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is, by far, the worst battery life I've ever seen on a Samsung smartwatch. I've owned the S3 , S2 and 1st Gen Galaxy Watch and they all had better battery life than this one. I cleaned off all unnecessary apps and I still couldn't get through two whole days with this thing. I could get 3-5 out of the others, even with workouts and such. I'm extremely disappointed and will be waiting for the Pixel Watch to drop.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Pete,
Thank you for reaching out. We are sorry for the inconvenience this has caused you, as your Galaxy Watch4's battery life depletes quickly. I know how disappointing it can be when the shelf life is affected. Please know that we are continuously improving our services, and your feedback is vital to that process. To help you with this, I am providing these links below to guide you on the issue.
Kindly visit this link to an article under the "Increase Battery Life" section:
https://www.samsung.com/us/support/answer/ANS00078033/
Another is for a troubleshooting guide about "Reduced Battery Life on your Samsung SmartWatch":
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144506058
Thank you for choosing Samsung. Have a great day!
^Chrystel
- Cons mentioned:Battery life
Works Great Wish Battery Lasted
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this watch/ activity tracker my only complaint so far is battery life only last 1 maybe 2 days max
I would recommend this to a friend - Cons mentioned:Battery life
Great except Battery life
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this watch/ activity tracker my only complaint so far is battery life only last 1 maybe 2 days max
I would recommend this to a friend - Cons mentioned:Battery life
Too good to be true!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Watch worked well for exact one year. On the last week of November 2022 it never turned on. I went to YouTube fir ideas to turn it back on and never did. Be aware! There is tons of bad reviews for the same issue. I waste it over $200 and I hope you dont buy it. Watch is no good!!!
No, I would not recommend this to a friend So so
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not that great. Upgraded my wife to the next one as soon as it came out.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello JohnnyS, thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy WAtch4. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Without having more details available regarding what you may have experienced with your Galaxy Watch4 and without being able to ask you any follow up questions to clarify what you have shared with us; I suggest contacting Samsung Support if you would like further assistance. Thank you for being a treasured Samsung customer. - Debra
- Pros mentioned:Ease of use
The watch
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Watch Easy to learn how to use and connect to your phone.
I would recommend this to a friend - Pros mentioned:Ease of use
What a watch
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy connection, stylish, simply amazing watch, clear images
I would recommend this to a friend - Cons mentioned:Battery life
Battery ussues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I liked the watch but had to return it. It didn't last a full day even if i wasnt usibg it.
No, I would not recommend this to a friend - Cons mentioned:Battery life
Short battery life!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice looking watch but the battery drains super fast! I had to return this one!
No, I would not recommend this to a friend Loses heart rate tracking
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really wanted to like this watch, but when running and my arm would get sweaty the heart rate tracking would drop out.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi d6125!
Thank you for purchasing Samsung Galaxy Watch4 and leaving your review. We genuinely appreciate your taking the time to let us know of your concern about your device. We are so sorry that your watch's heart rate tracking stops working when you are running. Let me help. Here's the troubleshooting link on what steps to take when that issue occurs:
https://www.samsung.com/us/support/troubleshooting/TSG01003204/
For additional assistance, I include the contact information for our Social Support team for immediate support.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference No.: 1144226392
Thank you for choosing Samsung!
-Remie
- Pros mentioned:Design
Time and heart rate.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great watch. Sleek design. Useful apps and functionality.
I would recommend this to a friend - Cons mentioned:Battery life
Watch 4
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice watch just wish battery was better. I like it alot.
I would recommend this to a friend - Pros mentioned:Size
Samsung Watch
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good device! Works perfectly! Charges well! Fits well!
I would recommend this to a friend - Cons mentioned:Battery life
Not worth the effort to maintain a charge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Theyre handy, but i miss my Pebble from 2014. If it doesnt last at least 3 days it is basically useless in my opinion. I thought i could deal with charging every night but i hate it lol
No, I would not recommend this to a friend Over priced
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The watch is over priced, but works go it only because of the rewards I had that were about to expire otherwise would have look at something else
No, I would not recommend this to a friendOk at best
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive tried to like each new iteration of this watch and i keep returning them. Samsung just doesnt seem to provide enough value for me to keep using them.
I would recommend this to a friend