Customer Ratings & Reviews

Hi SugarBear,



Thank you for bringing this to our attention. We sincerely apologize that your watch's battery life is poor. I understand how essential this is to have your Galaxy Watch 4 working correctly and not worry about its battery life.


Please visit this link for a troubleshooting guide with your battery life:
https://www.samsung.com/us/support/troubleshooting/TSG01003232/

Here's another link to increase the battery shelf life of your watch under "Increase battery life":
https://www.samsung.com/us/support/answer/ANS00078033/


Should you need more assistance, you may reach us via the following for immediate support:

1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513


Reference Number: 1144209294

Thank you for choosing Samsung. Have a great day!

^Chrystel

Thank you for your feedback, Frida. We genuinely appreciate hearing from our valued customers, as your insights are vital for our continuous improvement. We noticed you reached out to share your thoughts on the Galaxy Watch4. The Galaxy Watch4 features a sleek design with a streamlined Armor Aluminum metal frame, which not only enhances its aesthetic appeal but also ensures durability for everyday wear. One of the standout aspects of the Galaxy Watch4 is its ability to seamlessly blend high-end style with functionality. Whether you’re dressing up for a professional event or going for a casual outing, this smartwatch complements any outfit, making it a fashionable accessory. Products sold by Samsung are warranted against manufacturing defects in material and workmanship for the limited 12-month warranty period specified for each product. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. Please reach out to us at Support so that we can look into what can be done to get this resolved. We look forward to hearing from you! -Kelvin

Hi. Thank you for bringing this to our attention. I see you have some concerns with Samsung - Galaxy Watch4 Aluminum Smartwatch 40mm BT. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback, and we will continue working on improving the quality of the products we offer. Here is a link on how to manage your watch faces.

manage watch faces for your Samsung smartwatch https://www.samsung.com/us/support/answer/ANS00080308/

Should you need more assistance, please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

Reference Number: 1144305713

Have a great day.

^Charles

Hey there CGVA, thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Watch4. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. When you have some free time in your schedule, take a look at the article titled, "Reduced battery life on your Samsung smart watch" for some helpful tips on how to conserve your watch's battery life. If you would like additional assistance. do not hesitate to contact Samsung Support at your earliest convenience. Thank you for being a valued Samsung customer. - Debra