Customer Ratings & Reviews
- Model:
- SM-R885UZKAXAA
- SKU:
- 6464601
Rating by feature
- Battery Life
Rating 3.7 out of 5 stars
- Durability
Rating 4.5 out of 5 stars
- Comfort
Rating 4.5 out of 5 stars
Customers are saying
Customers are enthusiastic about the Galaxy Watch4 Classic Stainless Steel Smartwatch 42mm LTE's design, LTE connectivity, comfort, durability, and ease of use. They appreciate its sleek design, LTE connectivity for staying connected during workouts, comfortable fit, durable build, and user-friendly interface. However, some customers have expressed concerns about its battery life.
This summary was generated by AI based on customer reviews.
Samsung Galaxy watch
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not very happy with this watch...it is very happy and hard to figure out settings. I don't wear it any more. I didn't hook it up with phone company and it does not work very well unless it is very close to cell phone for calls.
No, I would not recommend this to a friendCan't hold a charge
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had 2 of these watches in the last 5 weeks. Purchased the first 1 on 9/1, and had to return it as defective on 10/7. It stopped holding a charge, and wouldn't recharge. Best Buy took good care of me (as always), and I swapped for another of the same model. Charged it to 100% when I got it home, and 12 hours later had to charge it again. 3-4 hours after that, it shut down because it was out of battery. It's been sitting on its charger for 2 hours, and is only at 52%. I have never been so disappointed with a Samsung product (love the Samsung phones I've had). I'll be returning this one as well, and hoping BBY can point me toward one that has a more reliable battery.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there. I apologize that your experience with the Galaxy Watch4 was less than ideal. We appreciate all feedback that helps us understand where we can improve our products. We hate to see you return the product. However, we appreciate you giving our brand a chance. Thank you for taking the time to leave this review. ^Kayla
- Cons mentioned:Battery life
bad watch bad store
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.battery leak. you need to recharge twice a day. turn off at night or battery is dead in the morning. can't return best buy will take $45. shame!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Nehad. Thank you for bringing this to our attention. I see you have some concerns with Samsung - Galaxy Watch4 having a battery leak. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback, and we will continue working on improving the quality of the products we offer. Here are the links for the warranties page and repair cost site.
PRODUCT WARRANTIES https://www.samsung.com/us/support/warranty/
REPAIR PRICING LINK https://www.samsung.com/us/support/repair/pricing/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144313166
Have a great day.
^Charles
- Cons mentioned:Battery life
Very disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would not hold charge. Never had chance to use. Garmin is better, just wish they had phone capability.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello There!
Thank you for reaching out to us. We sincerely apologize as your Galaxy Watch4 won't hold a charge, and we understand how essential it is to not worry about its battery life to enjoy the best out of your watch. Samsung is continuously improving its services, and please know that your feedback is vital to that process.
Please visit this link for some troubleshooting guide about your device's battery shelf life:
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Another one is to keep your Samsung smartwatch running in top shape. Just click the "Increase battery life" section for some steps:
https://www.samsung.com/us/support/answer/ANS00078033/
Should you encounter the same issue, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144304953
Thank you for choosing Samsung. Have a great day!
^Chrystel
- Cons mentioned:Battery life
Bad
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible, dies and over heats was only used for 2 months and barely works.
No, I would not recommend this to a friend - Cons mentioned:Comparison
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Im not happy with it. I had a Galaxy Watch 3 and it was much better to work with.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Brady!
Thank you for reaching out to us. We genuinely appreciate your taking the time to let us know of your concern about your Samsung Galaxy Watch4 Classic. We are so sorry that you are not happy with your smartwatch. Please check this link to help you know more of its outstanding features:
https://www.samsung.com/us/watches/galaxy-watch4-classic/
Here is also the support link, which you will find very helpful:
https://www.samsung.com/us/support/mobile/wearables/smartwatches/galaxy-watch4-classic/?modelCode=SM-R885UZSAXAA
Adding this link to help you compare both watches, Galaxy 3 and 4:
https://www.samsung.com/us/support/mobile/wearables/smartwatches/galaxy-watch3/
For additional assistance, I include the contact information for our Social Support team for immediate support.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference No.: 1144157452
We hope to retain you as a Samsung customer.
-Remie
Mr .Bah
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Trained employees with patience and who love to work for you and value your customers
I would recommend this to a friendSamsung Galaxy 4 watch - not happy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It died on me even before the return period is up!
No, I would not recommend this to a friendDefective watch
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The watch got delivered the 15th of August and today is September 20th already not charging or working at all. So disappointed.
No, I would not recommend this to a friendDetective watch
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought two brand new watches and they already not functioning properly.
No, I would not recommend this to a friendBest smartwatch for samsung devices and for the pr
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great watch. I upgraded from the 5 year old Gear Sport and I couldn't ask for a better upgrade. There are so many health features, including blood 02, glucose, stress, and body composition, all built into the watch. The new Samsung + Google wear OS seems very enjoyable as well, just a little different from the old Tizen OS, but the One UI skin over the OS helps it fit in with your galaxy phone perfectly. The watch face is a little small but if you have small wrists, such as myself, its not advised to get the larger 46mm. I almost wish there was a 44mm version. The watch is still relatively thin and surprisingly light weight. I do have some third party watch bands which, unfortunately, are not compatible with this watch. It seems not all 20mm straps are compatible.
I would recommend this to a friendGreat
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great. The watch is perfect for tracking fitness goals.
I would recommend this to a friend- Pros mentioned:Durable
Son’s Christmas gift
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this as a gift and they love it!!! It’s comfortable and durable. They wear it at work and it’s stylish enough they wore it to Christmas mass. They absolutely LOVE it! It’s everything the ad said it was!!
I would recommend this to a friend - Cons mentioned:Battery life
Yeeeee
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Battery is a mess but the rest is amazing !!!!!!!!!
I would recommend this to a friend