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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2133 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.2 out of 5 stars

  • Durability

    Rating 4.7 out of 5 stars

  • Comfort

    Rating 4.7 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers regard the Galaxy Watch5 Aluminum Smartwatch 40mm BT favorably for its ease of use, numerous features, and stylish design, with many appreciating its comfortable size. However, a significant drawback reported by users is the battery life, which is considered insufficient by many. Other less frequently cited concerns include the absence of a rotating bezel from previous models and limitations with the ECG functionality for non-Samsung phone users. The watch's sleep and step tracking capabilities also receive positive feedback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 46 Showing 901-920 of 2,133 reviews
  • Rated 5 out of 5 stars

    Great watch for on the go

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price. Comfortable to wear. Button layout easy to use. Connects great to my older Samsung 9 plus phone. Lots of options for your unique style of Face screens.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Constantly charging this watch! :(

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought this would be an upgrade from a Garmin that I had for almost 3 years but the battery life on this Samsung is disappointing. That's why I gave it 3 stars.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Salutations ShigSixx, thanks for taking the opportunity to review your Samsung Galaxy Watch5. We appreciate your transparency as we strive in providing the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Feel free to review the article titled, "Reduced battery life on your Samsung smart watch" when you have the free time in your busy day to learn more about how to increase your watch's battery life. Feel free to contact Samsung Support if you have any questions or if you would like to provide any additional feedback. Thank you for being a dedicated Samsung customer. - Debra Samsung

  • Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this brand great watch would recommend for a friend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product, great sales service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my father-in-law. He is loving it. It works perfect with his Samsung phone. The sales associate was awesome to help us select this product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very nice watch

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice watch. Still a little large for my wrist but not as heavy as the 3. Works well with my Galaxy phone although screen a little too sensitive sometimes. Great features.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    nice watch

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    is good watch, just suddenly it starts resetting by itself, I don't know why.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Watch

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the watch, the phone is scratchy when talking at times, and the battery doesn't stay charged as long as I would like. It requires charging every night. Over all i am enjoying it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great watch

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A gift for my sister. Still uses it till this day. Great quality and still feels like new.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good watch and nice upgrade from original Samsung

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice watch and is an upgrade from the original galaxy watch active. Most beneficial feautre is the ability to answer calls from the watch vs the original where you couldnt.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very satisfied

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does everything it claims to do, and with add-on apps, so much more. This thing is also very reasonably priced (I got it on sale for less than $100)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Upgrade and how.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wore a Samsung Gear S2 watch for the last 7 years. This is a serious upgrade. I love it. It feels great. Great screen and function.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great battery life

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this watch. The battery is only at 73% at the end of the day and could last 2 or more days without charging. It is very comfortable and lightweight on my wrist.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Our experience

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was very good it worked very well and as soon as we opened and turned it on a tab came up on the phone saying if we wanted to connect it overall great experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect watch for daily life

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this watch and all that i can do on my phone through the watch

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    More phone than fitness watch

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to use as a fitness watch. It has all the capabilities of my Samsung phone, which is not what I was purchasing it for. Because of all the features, battery lasts just barely over 1 day.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good watch

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well and strap is comfy. Battery life is good, can get about 2 days worth of use before charging. Seems to have good durability, I have hit it on a few things accidentally and there are no scratches or dents.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good but not worthy on battery life!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product is good but battery drains very fast. Eventhough changed settings to maximize the battery life, but no use. If need more battery life, this is not a good option at all

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good purchase,

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my watch i upgraded from the 2. Not really alot of difference. Biggest is u swipe no bedazzle. So thats better. More fitness apps. Easy to transfere my stuff from my old watch

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This is simply awesome

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im a great fan of BestBuy and I need not to look back for its quality, price and trust. Thank you so much for serving us. Looking forward to buy more from you

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Bad battery?

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    7 months in and the battery doesnt last 10 hours anymore. Comfort and long-term use of the band has been fine. No cracks or touch issues.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi FosterJo, thank you for your feedback on your Samsung Galaxy Watch5. We completely understand how important the battery of your device is to you usage and enjoyment. We would love nothing more than to help you troubleshoot this matter and resolve in any way we can. We have a great article available online to help you do this from the comfort of your home and at your convenience titled "Reduced battery life on your Samsung smart watch". You can also reach out to the Samsung Support Team for additional assistance and reviewing of all options available to resolve this matter. Thank you for being a Samsung customer. -Elizabeth Samsung