Customer Ratings & Reviews

I had worn a Samsung watch a few years ago and liked it ok. I was a little hesitant to purchase this one since I did not use my previous smartwatch to its fullest capability, but I have loved the Galaxy Watch5 Pro and use it every day.

Useless. A watch, but I could not see the time outside, even with the intensity turned up all the way. Basically broken, of no use to me. So I took it back, they were all nice, even when I told them it was useless to me. NO MENTION OF A RESTOCKING FEE, UNTIL I SAW MY STATEMENT! $48 restocking fee, for a broken item. I am done with BestBuy, unless they refund that fee.

Not worthy and the best buy is selling refurbished products as openbox excellent product and with restocking fee of $45, if we return the product. The product is used product.

Good watch. I liked it. The reason i bought it is because i was told that it would do blood pressure. But it does not. It keeps track of it when you enter the data into it.

Bought open box in excellent condition when i arrived twice the product was in fair condition at best the second time i purchased it the watch didnt even come a charger. When you try to talk someone all you get is a.i.

The review is more about Best Buy then the watch itself. The watch's battery runs out after 3-4 hours, which may be a defective unit. I've started using the watch some 10 days after I bought and when I realized the issues it has I tried to return it but the Best Buy closes return window after 2 weeks! You just lost a customer, BestBuy. Good buy and good riddance.

The watch is beautiful. It is fun to change the face and customize it (I had even been able to use my doggie's photo). However, the band is impossible to keep snug and three days after I received the watch it fell off and I lost it. My winter coat sleeve did not alert me to the loosening or drop and my Best Buy Total Protection does not cover loss--so it was $429.99 gone...just like that. I didn't even have time to learn all its features, hence cannot decide on the star ratings below.

Amazing smart watch, people have different opinion, and I don't believe what we have on Youtube :). But this product is amazing.

I like this watch, I works great and the convenience of having a second way to get phone calls makes it worth the price.

Great.... is fantastic ,the microphone is very good. calls are very clear... I liked...thank you so much...

Delivery was overly delayed, it was a gift for my mum who was visiting. I tried to cancel and buy it elsewhere and couldn’t despite being delayed over a week, support couldn’t do anything. Very frictional shopping experience, not recommended.

I wish I could use some of my old watch faces. Banged it on the garage door railing and nary a scratch.

I bought an open box excellent product. Only the watch came without a charger. The hotline advised to contact either the nearest Best By store or make a return. I'm in Alaska, I have to fly to the nearest store... Or pay $45 for a return, even though it's not my fault.

Excellent watch The quality of the water very good And it's very comfortable to use Is excellent buy

Very convenient with checking notifications and to see who is calling etc and music controls. noice

Trash. After charging the watch the clock was off. I tried to reconnect the watch to my phone and it gave me a reset needed message, I had to do a factory reset after only a few weeks of usage.

Enjoy all of the features the the watch offers. Great addition for health benefits, too!

Love my new Galaxy 5 pro titanium. Monitors my activities at the gym ,bike and walking

Great watch that works without issues. Having the larger battery is worth it.

This is the second smart watch I purchased, and it is a wonderful gift.