Customer Ratings & Reviews

Greetings JessicaP, thank you for finding the time out of your bustling day to share your sentiments with us about your Samsung Galaxy Watch6. Your feedback is appreciated as we strive to be innovative and improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. The Galaxy Watch6 battery can last up to 40 hours so that you stay in charge of your day. When you finally need to power up your Watch6, you can quickly charge it from 0% to 45% in just 30 minutes! There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Be sure to check out the article titled, "Reduced battery life on your Samsung smart watch" when you have the free time in your busy day to learn more about how to increase your watch's battery life. If you have any questions for us afterward or if you would like any further assistance, do not hesitate to contact Support. Thank you for being a dedicated Samsung customer. - Debra

Good day KhajiitHasWares, thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Watch6. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Yes, you are correct. In order to measure and record your heart rate and stress, you will need to be seated and relaxed. The Galaxy Watch6 can absolutely take heart rate measurement while you're exercising. In fact, your heart rate will be displayed for you after you begin your exercise. Feel free to check out your device manual when you have some free time to get better familiarized with your settings and features. The Galaxy Watch6 battery can last up to 40 hours so that you stay in charge of your day. When you finally need to power up your Watch6, you can quickly charge it from 0% to 45% in just 30 minutes! There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Be sure to check out the article titled, "Reduced battery life on your Samsung smart watch" when you have the free time in your busy day to learn more about how to increase your watch's battery life. If you have any questions for us after reviewing the resource provided, do not hesitate to contact Support. Thank you for being an unwavering Samsung customer. - Debra

Hey there User395371, thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung GalaxyWatch6. We appreciate your feedback as we strive to be innovative and improve the design and functionality of our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Your Samsung smart watch automatically tracks the number of steps you've taken while wearing it. There are different factors that can cause the watch's step count to be inaccurate. However, you may need to verify how your steps are being counted by Samsung Health. Please take a moment to review, "Inaccurate steps on your Samsung smart watch" to help resolve what you may be experiencing with this feature. You can use your Galaxy Watch6 to record ECG for 30 seconds similar to a standard single-lead ECG. The ECG Monitor app also checks the recording for signs of Atrial Fibrillation—a common form of irregular heart rhythm. It does require a Samsung Galaxy smartphone with Android 7 or later and the Samsung Health Monitor app (available only at the Samsung Galaxy app store). Here's how you'd measure your ECG: 1. From Samsung Health Monitor, tap ECG. 2. Rest your finger lightly on the Home button to begin the ECG. After a moment, your ECG is displayed on the screen. 3. Tap Add to add any symptoms you are experiencing. 4. Tap Done when you are finished. With all the devices we own these days, it’s easy to accidentally misplace one or two. Luckily, SmartThings Find in the SmartThings app will help you locate your precious devices, like your phone, tablet, earbuds, and watch. SmartThings Find will scan for your devices and even show you a map with detailed information, including addresses and timestamps. You can also share device information with other Galaxy users so a friend can locate a device for you or turn on the Offline finding feature. If you need additional tracking options, you can use the Samsung SmartTag as well. Also check out, "Use SmartThings Find with the SmartThings app" if you would like to learn more. Let us know if you have any questions for us afterward or if you would like any further assistance by contacting Support. Thank you for being a valued Samsung customer. - Debra

Thanks for reaching out to us! We love hearing from our valued customers. It looks like you reached out regarding the Galaxy Watch6. Samsung's Bluetooth and LTE smartwatches allow for easy messaging on the go. Users can create, view, and reply to messages using the Messages app without pulling out their Galaxy phone. Quick Messages and responses to declined calls are also supported. However, the watch must be connected to a Galaxy phone unless it is an LTE model with active service. As far as the speaker goes, it's important to check for updates as well as inspect your watch for any water damage. We appreciate your honest feedback and hope to hear more from you in the future. If you have any further concerns or questions, please reach out to us at Support. -Kelvin