Customer Ratings & Reviews

Thanks for reaching out to us! We love hearing from our valued customers. It looks like you reached out regarding the Galaxy Watch6. Samsung's Bluetooth and LTE smartwatches allow for easy messaging on the go. Users can create, view, and reply to messages using the Messages app without pulling out their Galaxy phone. Quick Messages and responses to declined calls are also supported. However, the watch must be connected to a Galaxy phone unless it is an LTE model with active service. As far as the speaker goes, it's important to check for updates as well as inspect your watch for any water damage. We appreciate your honest feedback and hope to hear more from you in the future. If you have any further concerns or questions, please reach out to us at Support. -Kelvin

Hi there Zepol, we appreciate you sharing your thoughts with us about your Samsung Galaxy Watch6. We are happy to hear you are enjoying the health tracking and are experiencing a full two and a half days on a full charge with your device. Without knowing what you are referencing wanting more options with, we recommend taking a look at the full device manual available on our website, and seeing all the options available for your device and seeing how to best align the settings to your needs and wants. You can also work directly with the Samsung Support Team if you have any questions about your device. Thank you for being a Samsung customer. -Elizabeth

Salutations Wood, thanks for taking the opportunity to review your Samsung Galaxy Watch6. Your feedback allows us to remain committed to constant innovation as we strive to improve the design and functionality of our product line. If your watch will not pair to a phone, or if it randomly disconnects, restart your watch. You should also make sure the Galaxy wearable app is up to date, but it may be necessary to reset the app and unpair your watch. Feel free to check out," Samsung smart watch will not connect to a phone" to help resolve what you have described to be experiencing while setting up your new watch. Please feel free to contact Support after reviewing the resource provided by reaching out to Support. Thank you for being a dedicated Samsung customer. - Debra

Hey Thanks, thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy Watch6. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. The Galaxy Watch6 battery can last up to 40 hours so that you stay in charge of your day. When you finally need to power up, you can charge your Galaxy Watch6 from 0% to 45% in just 30 minutes! There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Check out, "Reduced battery life on your Samsung smart watch" when you have the available time in your day to learn more about how to increase your battery life. To manually adjust the brightness of the display: From Settings, tap Display and select an option: Brightness: Manually adjust the brightness of the display. Adaptive brightness: Set the watch to automatically adjust the brightness depending on ambient light conditions. If you would like to share any other feedback with us or if you would like any further assistance, please feel free to contact Samsung Support at your earliest convenience. Thank you for being a trustworthy Samsung customer. - Debra

Good day Jaspuneet, thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Watch6. We value your honesty as we improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Software updates are like oil changes and tune-ups for your Galaxy devices; they keep things running smoothly. They also help improve the user interface, enhance security, and remove minor bugs. We recommend updating the software whenever a new version is available so you can make sure your device stays in tip-top shape. When you have the opportunity available, please feel free to check out "Samsung smart watch screen is slow, frozen, or not responding" to help resolve what you have described to be experiencing with your device. If you have any questions for us after reviewing the resources provided or if you would like any further assistance, let us know by reaching out to Support. Thank you for being an unwavering Samsung customer. - Debra

Hello JenniferA, thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy Watch6. We appreciate your critiques as we strive to innovate and improve on our product design and functionality. The advertised Galaxy Watch6 is a Bluetooth version that would require the paired smartphone to be nearby in order for the watch to be fully functional. If you were wanting to leave your smartphone at home or truly anywhere else and still be able to receive your calls, text messages, emails, and such on your watch, you would want an LTE version on this device. LTE versions work on wireless carrier networks to provide service to the watch. If you would like to share any other feedback with us or if you would like any further assistance, please do not hesitate to contact Samsung Support at your earliest convenience. Thank you for being a treasured Samsung customer. - Debra

Hi there Crazygirl, thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy Watch6. Your feedback allows us to continue to strive in providing the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. The Galaxy Watch6 battery can last up to 40 hours so that you stay in charge of your day. When you finally need to power up your Watch6, you can quickly charge it from 0% to 45% in just 30 minutes! There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Be sure to check out the article titled, "Reduced battery life on your Samsung smart watch" when you have the free time in your busy day to learn more about how to increase your watch's battery life. We realize that transitioning to new devices can come with a bit of a learning curve. This is why we have a plethora of resources in place to make the transition as seamless as possible. We offer informative videos that highlight your device and its features as well as device manuals, software updates, troubleshooting guides, and interactive simulators. If you would like any further assistance after reviewing these resources, feel free to contact Support. Thank you for being a faithful Samsung customer. - Debra

Thank you for sharing your honest feedback on the Galaxy Watch6, Dawn. We greatly appreciate hearing from our customers. Regardless of which Watch6 model you choose, you will benefit from enhanced features, including improved sleep and wellness tracking, heart rate notifications, and the largest screen ever in the Galaxy Watch series. Additionally, both models feature the classic rotating bezel design for straightforward and quicker navigation. If the step and heart rate tracking features are not functioning properly, it may be due to a loose watch band or strap, or the need for a software update; a simple reboot may also resolve the issue. To achieve optimal performance, check that the watch fits properly and is clean, reboot the device by pressing and holding both the Home key (Power key) and Back key for 7 seconds until it displays "Rebooting...," and if issues persist, check for software updates on the watch and the Galaxy Wearable app. For further accuracy, refer to our guide "Guide to getting the best results", for tips on getting the best results from your watch. If this continues to be your experience, please do not hesitate to reach out to us at Support. -Kelvin