Customer Ratings & Reviews

Thank you for reaching out to us, AnandharajG. We appreciate hearing from our valued customers. The Galaxy Watch6 features our largest watch screen yet, a slimmer profile, durable crystal glass, an 18% faster processor, and up to 40 hours of battery life. Please ensure your Galaxy Watch6 is paired with a smartphone running Android 10.0 or higher that supports Google Mobile Services, and remember to download third-party apps separately from the Google Play Store. If you're experiencing battery drain or decreased battery life, it could be due to certain apps consuming more power. You can diagnose your watch's battery using the Samsung Members app if your watch is paired with a Samsung phone; a passing test indicates the battery is in good condition. Additionally, make sure to update your software and apps, as bugs in apps can also contribute to excessive battery usage. If this persists, please be sure to reach out to us at Support. -Kelvin

Hi Levon, thank you for taking the opportunity to share your thoughts with us about your Samsung Galaxy Watch6. Your input is valuable as we continue to innovate and improve on the design and functionality of our products. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Your Galaxy Watch6 battery can last up to 40 hours so that you stay in charge of your day. When you finally need to power up your Watch6, you can quickly charge it from 0% to 45% in only 30 minutes! There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For instance, certain apps can increase battery consumption. Be sure to check out, "Reduced battery life on your Samsung smart watch" when you have more free time to learn more about how you can increase your watch battery life. If you have any questions for us or if you would like any further assistance, let us know by reaching out to Samsung Support. Thank you for being a loyal Samsung customer. - Debra

Hey there User395371, thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung GalaxyWatch6. We appreciate your feedback as we strive to be innovative and improve the design and functionality of our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Your Samsung smart watch automatically tracks the number of steps you've taken while wearing it. There are different factors that can cause the watch's step count to be inaccurate. However, you may need to verify how your steps are being counted by Samsung Health. Please take a moment to review, "Inaccurate steps on your Samsung smart watch" to help resolve what you may be experiencing with this feature. You can use your Galaxy Watch6 to record ECG for 30 seconds similar to a standard single-lead ECG. The ECG Monitor app also checks the recording for signs of Atrial Fibrillation—a common form of irregular heart rhythm. It does require a Samsung Galaxy smartphone with Android 7 or later and the Samsung Health Monitor app (available only at the Samsung Galaxy app store). Here's how you'd measure your ECG: 1. From Samsung Health Monitor, tap ECG. 2. Rest your finger lightly on the Home button to begin the ECG. After a moment, your ECG is displayed on the screen. 3. Tap Add to add any symptoms you are experiencing. 4. Tap Done when you are finished. With all the devices we own these days, it’s easy to accidentally misplace one or two. Luckily, SmartThings Find in the SmartThings app will help you locate your precious devices, like your phone, tablet, earbuds, and watch. SmartThings Find will scan for your devices and even show you a map with detailed information, including addresses and timestamps. You can also share device information with other Galaxy users so a friend can locate a device for you or turn on the Offline finding feature. If you need additional tracking options, you can use the Samsung SmartTag as well. Also check out, "Use SmartThings Find with the SmartThings app" if you would like to learn more. Let us know if you have any questions for us afterward or if you would like any further assistance by contacting Support. Thank you for being a valued Samsung customer. - Debra