Customer Ratings & Reviews

Thanks for reaching out to us! We love hearing from our valued customers. It looks like you reached out regarding the Galaxy Watch6. Samsung's Bluetooth and LTE smartwatches allow for easy messaging on the go. Users can create, view, and reply to messages using the Messages app without pulling out their Galaxy phone. Quick Messages and responses to declined calls are also supported. However, the watch must be connected to a Galaxy phone unless it is an LTE model with active service. As far as the speaker goes, it's important to check for updates as well as inspect your watch for any water damage. We appreciate your honest feedback and hope to hear more from you in the future. If you have any further concerns or questions, please reach out to us at Support. -Kelvin

Good day Jaspuneet, thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Watch6. We value your honesty as we improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Software updates are like oil changes and tune-ups for your Galaxy devices; they keep things running smoothly. They also help improve the user interface, enhance security, and remove minor bugs. We recommend updating the software whenever a new version is available so you can make sure your device stays in tip-top shape. When you have the opportunity available, please feel free to check out "Samsung smart watch screen is slow, frozen, or not responding" to help resolve what you have described to be experiencing with your device. If you have any questions for us after reviewing the resources provided or if you would like any further assistance, let us know by reaching out to Support. Thank you for being an unwavering Samsung customer. - Debra

Hey Thanks, thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy Watch6. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. The Galaxy Watch6 battery can last up to 40 hours so that you stay in charge of your day. When you finally need to power up, you can charge your Galaxy Watch6 from 0% to 45% in just 30 minutes! There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Check out, "Reduced battery life on your Samsung smart watch" when you have the available time in your day to learn more about how to increase your battery life. To manually adjust the brightness of the display: From Settings, tap Display and select an option: Brightness: Manually adjust the brightness of the display. Adaptive brightness: Set the watch to automatically adjust the brightness depending on ambient light conditions. If you would like to share any other feedback with us or if you would like any further assistance, please feel free to contact Samsung Support at your earliest convenience. Thank you for being a trustworthy Samsung customer. - Debra

Hi there Crazygirl, thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy Watch6. Your feedback allows us to continue to strive in providing the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. The Galaxy Watch6 battery can last up to 40 hours so that you stay in charge of your day. When you finally need to power up your Watch6, you can quickly charge it from 0% to 45% in just 30 minutes! There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Be sure to check out the article titled, "Reduced battery life on your Samsung smart watch" when you have the free time in your busy day to learn more about how to increase your watch's battery life. We realize that transitioning to new devices can come with a bit of a learning curve. This is why we have a plethora of resources in place to make the transition as seamless as possible. We offer informative videos that highlight your device and its features as well as device manuals, software updates, troubleshooting guides, and interactive simulators. If you would like any further assistance after reviewing these resources, feel free to contact Support. Thank you for being a faithful Samsung customer. - Debra

Hello JenniferA, thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy Watch6. We appreciate your critiques as we strive to innovate and improve on our product design and functionality. The advertised Galaxy Watch6 is a Bluetooth version that would require the paired smartphone to be nearby in order for the watch to be fully functional. If you were wanting to leave your smartphone at home or truly anywhere else and still be able to receive your calls, text messages, emails, and such on your watch, you would want an LTE version on this device. LTE versions work on wireless carrier networks to provide service to the watch. If you would like to share any other feedback with us or if you would like any further assistance, please do not hesitate to contact Samsung Support at your earliest convenience. Thank you for being a treasured Samsung customer. - Debra

Thank you for sharing your honest feedback on the Galaxy Watch6, Dawn. We greatly appreciate hearing from our customers. Regardless of which Watch6 model you choose, you will benefit from enhanced features, including improved sleep and wellness tracking, heart rate notifications, and the largest screen ever in the Galaxy Watch series. Additionally, both models feature the classic rotating bezel design for straightforward and quicker navigation. If the step and heart rate tracking features are not functioning properly, it may be due to a loose watch band or strap, or the need for a software update; a simple reboot may also resolve the issue. To achieve optimal performance, check that the watch fits properly and is clean, reboot the device by pressing and holding both the Home key (Power key) and Back key for 7 seconds until it displays "Rebooting...," and if issues persist, check for software updates on the watch and the Galaxy Wearable app. For further accuracy, refer to our guide "Guide to getting the best results", for tips on getting the best results from your watch. If this continues to be your experience, please do not hesitate to reach out to us at Support. -Kelvin

Hello Melissa, we appreciate you sharing your thoughts with us about your Samsung Galaxy Watch6. We understand how important the battery of your device is to you on a daily basis. This device is designed to last up to 40 hours on a single charge. It is also designed to charge up to 45% in as little as 30 minutes to help you get on going faster. We have a great article available online titled "Reduced battery life on your Samsung smart watch" to help you troubleshoot this matter. We also have the Samsung Support Team available to help troubleshoot if you prefer. Thank you for being a Samsung customer. -Elizabeth

Hello VamshavardhanP, thank you for finding the time out of your lively day to share your sentiments with us about your Samsung Galaxy Watch6. We appreciate your feedback as it allows us to improve the design and functionality of our product line while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. We're so happy to hear that you have been enjoying all of the features that your Galaxy Watch6 has to offer you! Even better with the affordable price tag that is attached to the Galaxy Watch6! If you have any questions for us or if you would like any further assistance, feel free to contact us at your leisure. Thank you for being a treasured Samsung customer. - Debra

Hi Joseph! Thank you for sharing your feedback on the Galaxy Watch6. We’re hate to hear about your experience with the battery life. The Galaxy Watch6 is designed to deliver long-lasting battery performance, with features like optimized power management and fast charging to ensure a smooth, day-long experience. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. If your watch is paired with a Samsung phone you can use Samsung Members to perform a diagnostic on your watch battery. If it passes the test, you'll know the battery is in good condition. Also, make sure to check and make sure your watch is up to date with the latest software update. From your phone, open the Galaxy Wearable app. Depending on your watch, you will either tap Watch settings or tap SETTINGS tab. Then, tap About watch, and then tap Update watch software. Or, tap About Gear, and then tap Update Gear software. Sometimes apps may have a bug that causes them to use excessive battery, make sure all your apps are up to date for the best performance. If this persists, please contact us at Support so that we can further assist you with this. -Kelvin

Salutations Angelina, thanks for taking the time to share your thoughts with us about your Samsung Galaxy Watch6. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Without having any details available regarding what you may be experiencing with your Galaxy Watch6 and without being able to ask you any follow up questions to probe further, I recommend contacting Samsung Support if you would like any further assistance and/or help with troubleshooting your device. Thank you for being a faithful Samsung customer. - Debra