Customer Ratings & Reviews

Thank you for reaching out to us, AnandharajG. We appreciate hearing from our valued customers. The Galaxy Watch6 features our largest watch screen yet, a slimmer profile, durable crystal glass, an 18% faster processor, and up to 40 hours of battery life. Please ensure your Galaxy Watch6 is paired with a smartphone running Android 10.0 or higher that supports Google Mobile Services, and remember to download third-party apps separately from the Google Play Store. If you're experiencing battery drain or decreased battery life, it could be due to certain apps consuming more power. You can diagnose your watch's battery using the Samsung Members app if your watch is paired with a Samsung phone; a passing test indicates the battery is in good condition. Additionally, make sure to update your software and apps, as bugs in apps can also contribute to excessive battery usage. If this persists, please be sure to reach out to us at Support. -Kelvin

Hi Mreview, thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy Watch6. We appreciate your directness as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Check out the article titled, "Reduced battery life on your Samsung smart watch" when you have the available time in your day to learn more about how to increase your watch's battery life. The Galaxy Watch6 battery allows you to stay in charge of your day. When you finally need to power up, you can charge your Galaxy Watch6 from 0% to 45 % in just 30 minutes! Please feel free to reach out to Samsung Support if you would like any further assistance. Thank you for being a cherished Samsung customer. - Debra

Greetings JessicaP, thank you for finding the time out of your bustling day to share your sentiments with us about your Samsung Galaxy Watch6. Your feedback is appreciated as we strive to be innovative and improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. The Galaxy Watch6 battery can last up to 40 hours so that you stay in charge of your day. When you finally need to power up your Watch6, you can quickly charge it from 0% to 45% in just 30 minutes! There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Be sure to check out the article titled, "Reduced battery life on your Samsung smart watch" when you have the free time in your busy day to learn more about how to increase your watch's battery life. If you have any questions for us afterward or if you would like any further assistance, do not hesitate to contact Support. Thank you for being a dedicated Samsung customer. - Debra

Good day KhajiitHasWares, thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Watch6. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Yes, you are correct. In order to measure and record your heart rate and stress, you will need to be seated and relaxed. The Galaxy Watch6 can absolutely take heart rate measurement while you're exercising. In fact, your heart rate will be displayed for you after you begin your exercise. Feel free to check out your device manual when you have some free time to get better familiarized with your settings and features. The Galaxy Watch6 battery can last up to 40 hours so that you stay in charge of your day. When you finally need to power up your Watch6, you can quickly charge it from 0% to 45% in just 30 minutes! There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Be sure to check out the article titled, "Reduced battery life on your Samsung smart watch" when you have the free time in your busy day to learn more about how to increase your watch's battery life. If you have any questions for us after reviewing the resource provided, do not hesitate to contact Support. Thank you for being an unwavering Samsung customer. - Debra

Hi Patrick, thank you for sharing your experience with your Samsung Galaxy Watch6 with us. We would love to help you ensure you have the best experiene possible with your device. Without knowing what format or application you are using for your music streaming and downloads, we recommend taking a look at the full device manual available online. This will highlight the different usage and settings of your device. You can also reach out to the Samsung Support Team for assistance and to ensure your device operates as intended. Thank you for being a Samsung customer. -Elizabeth

Hey there User395371, thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung GalaxyWatch6. We appreciate your feedback as we strive to be innovative and improve the design and functionality of our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Your Samsung smart watch automatically tracks the number of steps you've taken while wearing it. There are different factors that can cause the watch's step count to be inaccurate. However, you may need to verify how your steps are being counted by Samsung Health. Please take a moment to review, "Inaccurate steps on your Samsung smart watch" to help resolve what you may be experiencing with this feature. You can use your Galaxy Watch6 to record ECG for 30 seconds similar to a standard single-lead ECG. The ECG Monitor app also checks the recording for signs of Atrial Fibrillation—a common form of irregular heart rhythm. It does require a Samsung Galaxy smartphone with Android 7 or later and the Samsung Health Monitor app (available only at the Samsung Galaxy app store). Here's how you'd measure your ECG: 1. From Samsung Health Monitor, tap ECG. 2. Rest your finger lightly on the Home button to begin the ECG. After a moment, your ECG is displayed on the screen. 3. Tap Add to add any symptoms you are experiencing. 4. Tap Done when you are finished. With all the devices we own these days, it’s easy to accidentally misplace one or two. Luckily, SmartThings Find in the SmartThings app will help you locate your precious devices, like your phone, tablet, earbuds, and watch. SmartThings Find will scan for your devices and even show you a map with detailed information, including addresses and timestamps. You can also share device information with other Galaxy users so a friend can locate a device for you or turn on the Offline finding feature. If you need additional tracking options, you can use the Samsung SmartTag as well. Also check out, "Use SmartThings Find with the SmartThings app" if you would like to learn more. Let us know if you have any questions for us afterward or if you would like any further assistance by contacting Support. Thank you for being a valued Samsung customer. - Debra