Customer Ratings & Reviews

Hey Stich! Thanks for reaching out to share your honest review of the Galaxy Watch6 Classic. Whether you're using a phone, tablet, smartwatch, or earbuds, all Galaxy devices have an optimal temperature range for the best performance. While they may feel warm during activities like charging, it doesn't affect the device's lifespan or performance. However, if your devices get too warm, it could cause issues. When your watch reaches certain temperatures, it will send you alerts and take precautionary steps to protect itself from damage. If you're wearing the smartwatch, immediately remove it from your wrist and let it cool down. Here are some tips for what to do if your Galaxy device warms up: Disconnect the charger and close any running apps until the device cools down. If you are wearing earbuds, stop playing music, don't use voice commands, and turn off ambient sound. If you have the Gear IconX, turn off the pace setter. Try using a different Samsung-approved charger (and USB cable) when charging. If you are using a wireless charger, remove metal or magnetic material between the device and the charger. Make sure to charge the device on a hard, flat surface. If applicable, turn off Wi-Fi, GPS, and Bluetooth when you're not using them. Turn down the device's screen brightness, and delete unused or unnecessary files and apps. Keep the device's software and apps updated to the latest version. Do not use or wear the device until it cools down completely. If the device is still too warm to touch, you should contact Samsung support. Products sold by Samsung are warranted against manufacturing defects in material and workmanship for the limited 12-month warranty period specified for each product. If this persists, please reach out to us at Support so that we can look further into what may be causing this. -Kelvin

Hi there Jeffdubya, thank you for your feedback on your Samsung Galaxy Watch6 Classic. We completely understand how important the battery of your device is to you on a daily basis for your enjoyment and usage. The design of this device is for the battery to last up to 40 hours on a single charge and charge up to 45% in as little as 30 minutes to help you get going faster. Please, reach out to the Samsung Support Team if you have questions or experiencing anything with your device out of the ordinary. Thank you for being a Samsung customer. -Elizabeth

Salutations DennisL, thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy Watch6 Classic. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Were you aware that you are able to keep the screen on without the need to unlock your device by utilizing the Always On Display feature? Here is how you can set that up on your Galaxy Watch6 Classic: From Settings, tap Display, and tap Always on Display to enable the feature. Please feel free to contact Samsung Support if you have any questions or if you would like any further assistance. Thank you for being a faithful Samsung customer. - Debra

Salutations TonyC,thanks for taking the opportunity to review your Samsung Galaxy Watch6 Classic. We appreciate your transparency as we strive in providing the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Without having more details available regarding what you may be experiencing with your Galaxy Watch6 Classic and without being able to ask you any follow up questions in response to what you have shared with us, I suggest reaching out to Samsung Support for further information assistance and/or troubleshooting. Thank you for being a dedicated Samsung customer. - Debra

Hi LunaG, we appreciate you sharing your thoughts with us about your Samsung Galaxy Watch6 Classic. We understand how important your device is to you on a daily basis for a wide variety of needs and knowing for sure what is going on in your body and your life. Please reach out to the Samsung Support Team for assistance in troubeshooting both the battery of your device and the watch faces you are attempting to use. Thank you for being a Samsung customer. -Elizabeth

Hello there MiguelS, thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy Watch6. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If your Samsung smart watch (LTE) experiences mobile data issues, cannot answer calls, receive texts, or does not display your phone number in the Settings menu, there are a few things you can try. If those options do not work, it may be necessary to contact your carrier for network options or activation support. When you have the available time in your schedule, please take a look at the article titled, "Problems with call and text messages on your Samsung smart watch" for some quick troubleshooting steps that may help you resolve what you are experiencing with your text messages. Feel free to reach out to Samsung Support if you would like any further assistance after reviewing the provided resource. Thank you for being a steadfast Samsung customer. - Debra

Hi DmitryB, thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy Watch6 Classic. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Generally, the Galaxy Watch6 Classic battery can last up to 40 hours so that you have enough power to do more in your day. Of course, this all depends on how you use your watch! When you finally need to power up your Watch6 Classic, you can quickly charge it back up from 0% to 45% in just 30 minutes! There are several reasons why your Galaxy Watch6 Classic may be experiencing battery drain or have decreased battery life. Oftentimes, certain apps can increase battery consumption. Take a moment to review the article titled, "Reduced battery life on your Samsung smart watch" when you have the available time out of your busy schedule to learn more about how you can increase your watch's battery life. Please do not delay reaching out to Samsung Support if you would like any further assistance or if you have any questions for us. Thank you for being a cherished Samsung customer. - Debra

Hi SharonD, thank you for your feedback on your Samsung Galaxy Watch6 Classic. We understand how important the battery life of your device is to your usage and enjoyment with the device. This device is designed to last up to 40 hours on a single charge and charge up to 45% in as little as 30 minutes to get your going faster. Without knowing your specific experience in terms of battery life, we also have resources available online in an article titled "Reduced battery life on your Samsung smart watch". The Samsung Support Team is also available to help you with any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth