Customer Ratings & Reviews

We appreciate you taking the time to share your feedback with us, Fran. Your feedback is great to see as we continue to make constant improvements. We see that you are reviewing the Watch7. The Watch7 comes with a new 3nm processor that enhances your daily routine. You can easily switch from checking the weather to tracking your workouts. Additionally, it optimizes battery life for long-lasting power, ensuring that the Galaxy Watch7 keeps up with you. If you are experiencing shorter battery life, its important to make sure your watch's software is up to date with the latest software available. If this persists, please reach out to us at Support for additional assistance. -Kelvin

Hey there MariaR, thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Watch7. We appreciate your feedback as we strive to be innovative while improving the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. The Galaxy Watch7 battery can last for several days before needing to be recharged, depending on your settings and how you use your device. If you've noticed a decline in your battery life, please take a moment to check out, "Reduced battery life on your Samsung smart watch" to learn what factors may be impacting your device. If you would like any further assistance afterward, please feel free to reach out to Support. Thank you for being a valued Samsung customer. - Debra

Aloha CharlotteW, thank you for finding the opportunity to share your sentiments with us about your experience using the Samsung Galaxy Watch7. We value your feedback as we continue to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For instance, certain apps can increase battery consumption. Please take a moment to review, "Reduced battery life on your Samsung smart watch" to conduct some troubleshooting steps on your device to help resolve what you may be experiencing with your battery life. We realize that transitioning to new devices can come with a bit of a learning curve. This is why we have a plethora of resources in place to make the transition as seamless as possible. We offer informative videos on our YouTube channel that highlight your device and its features as well as device manuals, software updates, troubleshooting guides, and interactive simulators on our website. Check those resources and let us know if you have any questions afterward by reaching out to Support. Thank you for being a staunch Samsung customer. - Debra

Thanks for the outreach, Kaytee. We appreciate you taking the time to share your feedback on the Watch7. If you are experiencing shortened battery life on your Watch7, we recommend ensuring that your watch is up to date with the latest software version. From your phone, open the Galaxy Wearable app. Depending on your watch, you will tap Watch settings or SETTINGS tab. Then, tap About watch, and then tap Update watch software. Or, tap About Gear, and then tap Update Gear software. If this persists, please reach out to us at Support for addional assistance. -Kelvin

Howdy CarolineW, thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy Watch7. We appreciate your feedback as we strive in providing the best products with superior functionality on the market for our customers. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. If your watch's battery is completely discharged, it will not power on. You'll need to charge it before turning it on. If the watch will not power on, it doesn't seem to charge, or the light on the charger blinks, the problem could be anything from the battery, connection, the charger, or the watch itself. Please check out, "Samsung smart watch will not charge or power on" and "Samsung smart watch water resistance tips" to help resolve what you have described to be experiencing with your device. If you would like any further assistance afterward, please feel free to reach out to Support. Thank you for being a devoted Samsung customer. - Debra

Hey Sabria! Your feedback is greatly appreciated! We see that you reached out to share your thoughts on the Galaxy Watch7. You can trust that the Galaxy Watch7 will keep up with your active lifestyle, thanks to its optimized battery life that provides long-lasting power, so you can stay connected and on top of your day without worrying about running out of battery. The Galaxy Watch7 is designed to seamlessly integrate into your daily life, providing you with the information and tools you need to stay on top of your health and wellness. With its advanced 3nm processor, the Galaxy Watch7 delivers lightning-fast performance, allowing you to effortlessly switch between tasks and apps without missing a beat. If you're still experiencing shortened battery life, it's important to make sure that your watch is updated as well as the apps. Sometimes apps may have a bug that causes them to use excessive battery, make sure all your apps are up to date for the best performance. If your watch is paired with a Samsung phone you can use Samsung Members to perform a diagnostic on your watch battery. If it passes the test, you'll know the battery is in good condition. Products sold by Samsung are warranted against manufacturing defects in material and workmanship for the limited 12-month warranty period specified for each product. If this continues to be your experience, please reach out to us at Support so that we can provide additional assistance with this. -Kelvin

Thanks for sharing your honest feedback on the Galaxy Watch7, David. The Galaxy Watch7 comes equipped with an Accelerometer, Barometer, Bioelectrical Impedance Analysis Sensor, Electrical Heart Sensor, Gyro Sensor, Geomagnetic Sensor, Infrared Temperature Sensor, Light Sensor, Optical Heart Rate Sensor, SpO2 Sensor, and AGEs Index Sensor. We understand the importance of having a durable battery life to enjoy all these features. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. If your watch is paired with a Samsung phone you can use Samsung Members to perform a diagnostic on your watch battery. If it passes the test, you'll know the battery is in good condition. Sometimes apps may have a bug that causes them to use excessive battery, make sure all your apps are up to date for the best performance. Also, make sure to update your device itself. From your phone, open the Galaxy Wearable app. Depending on your watch, you will either tap Watch settings or tap SETTINGS tab. Then, tap About watch, and then tap Update watch software. Or, tap About Gear, and then tap Update Gear software. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. If this continues, please be sure to reach out to us at Support so that we can further assist you. -Kelvin

Hi there Hitechlove, thank you for finding your free time to share your thoughts with us about your experience using the Samsung Galaxy Watch7. We appreciate your feedback as we strive to be innovative and improve the design and functionality of our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Feel free to take a moment to review, "Reduced battery life on your Samsung smart watch" to help resolve what you may be experiencing with your Galaxy Watch7. Also check out your compatible watch bands online to find your perfect band that suits your needs best. Let us know if you have any questions afterward by contacting Support. Thank you for being a treasured Samsung customer. - Debra

Thank you for sharing your thoughts on the Galaxy Watch7, CF123! We’re excited to hear that you find it to be a great upgrade from the Galaxy Watch6. However, we regret to learn that some apps may not be working seamlessly with your phone. Please know that we are continuously working to improve compatibility. In the meantime, we recommend reaching out to the app developers for assistance. We hope you continue to enjoy the new features and design of the Galaxy Watch7. If there's anything else we can help you with, please let us know at Support. Thank you for choosing Samsung! -Kelvin

Good day Samsung, thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Watch7. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If you're experiencing less than ideal battery life on your Galaxy Watch7, please take a moment to review "Reduced battery life on your Samsung smart watch" to help resolve what you may be experiencing with your battery life. Let us know if you have any questions for us afterward or if you would like any further assistance by reaching back out some time. Thank you for being an unwavering Samsung customer. - Debra

Greetings VandanaP, thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Watch7. We appreciate your feedback as it provides us the opportunity to remain innovative while improving the functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Take a look at, "Reduced battery life on your Samsung smart watch" when you have the time to learn more about how to increase your watch's battery life. Feel free to contact Support afterward if you would like any further assistance. Thank you for being a trustworthy Samsung customer. - Debra