Customer Ratings & Reviews

Howdy JessicaH, thanks for taking the available time out of your day to share your thoughts with us about your Samsung Galaxy Watch7. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. The accuracy of the watch's step measurement can be affected by the following factors: > Make sure your watch and the Samsung Health app are using the latest software. > Environmental and skin conditions may affect how well the steps are recorded. > Steps are not counted when there is no hand movement in the exercise. For example, steps may not be recorded when pushing a lawn mower or cart because your hands are not moving. The watch is intended to calculate real step counts while walking. > Walk naturally without looking at the watch or your shoulders, elbow and wrist being raised. When you walk looking at the watch, the accelerometer will not properly measure your steps taken, distance traveled, or even calories burned. > The step count may not increase immediately when walking or exercising due to the step count algorithm. When the algorithm detects 10 continuous steps, the algorithm starts to count your steps taken and updates the step count. > You may experience a brief delay before the Steps app displays your latest step count. There may also be a delay before the Goal pop-up window appears. > If you use the steps tracker while traveling by car or train, vibration may affect your step count. Feel free to check out, "Inaccurate steps on your Samsung smart watch" if you would like to learn more. If you have any questions for us afterward or if you would like any further assistance, please do not hesitate to reach out to Samsung Support. Thank you for being a valued Samsung customer. - Debra

Hi CarlosS, thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy Watch7. As we strive to be innovative and make improvements on the design and functionality of our products, your feedback is invaluable. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If the step tracking feature is not working properly on your watch, the watch band or strap may be too loose, or the watch's software might need updating. However, a simple reboot may solve the problem. Please check out, "Step and heart rate tracking not working on Samsung smart watch" to help resolve what you have described to be experiencing with your device. Feel free to reach out to Support afterward if you would like any further assistance. Thank you for being a cherished Samsung customer. - Debra

Hi Star,
Thank you for leaving your review on the All-New Samsung Galaxy Watch7. We know how excited you must be to get your Galaxy Watch7 on your wrist. Rest assured we are just as excited for you to be able to try out some of the new Galaxy AI features, features that help improve your daily life, like Suggested Replies. Easily respond to texts on the go, right on your wrist. Suggested Replies with Galaxy AI analyzes your text conversation and offers simple suggestions for how to answer. We do want to thank you for your patience as there has been a larger volume of orders than expected, we will have your Galaxy Watch7 to you as quickly as possible and we are excited to hear back from you about how much you love your device.
Best, - Michael