Customer Ratings & Reviews

Hi Hgmommaof4. Thanks for sharing your feedback on the Galaxy Watch7. The Galaxy Watch 7 features a typical battery capacity of 300 mAh, which is non-removable. When the Always-On Display (AOD) is turned off, users can enjoy a usage time of up to 40 hours. However, with the AOD enabled, the usage time is reduced to approximately 30 hours. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. It's important to update your apps and software. Sometimes apps may have a bug that causes them to use excessive battery, make sure all your apps are up to date for the best performance. Also, make sure to update your watch's software. If your watch is paired with a Samsung phone you can use Samsung Members to perform a diagnostic on your watch battery. If it passes the test, you'll know the battery is in good condition. If this persists, please be sure to reach out to us at Support and we'll be more than happy to further assist you. -Kelvin

Hi there ElaineZ, thank you for taking the time to share your experience with using the Samsung Galaxy Watch7. Your valuable input is appreciated as we continue to improve our product line based on consumer feedback. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. Various factors may be impacting your Galaxy Watch7 battery, causing it to drain quickly. A few examples may include background app activity, always-on display, Bluetooth, and Wi-Fi usage. Your Galaxy Watch7 can last for several days before needing to be recharged, depending on your settings and how you use your device. If you're experiencing less than optimal battery life, please take a moment to check out, "Reduced battery life on your Samsung smart watch" to learn what factors, if any, that may be impacting your device. Let us know if you would like further assistance afterward by contacting Support. Thanks for being a faithful Samsung customer. - Debra

Howdy TrackerSpecial, thank you for taking the time to share your sentiments with us about your experience using the Samsung Galaxy Watch7. We value your feedback as we continue to make improvements on the functionality and performance of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. Various factors may be impacting your Galaxy Watch7 battery, causing it to drain quickly. A few examples may include background app activity, always-on display, Bluetooth, and Wi-Fi usage. Your Galaxy Watch7 can last for several days before needing to be recharged, depending on your settings and how you use your device. If you're experiencing less than optimal battery life, please take a moment to check out, "Reduced battery life on your Samsung smart watch" to learn what factors, if any, that may be impacting your device. If you would like any further assistance afterward or if you have any questions for us, please feel free to reach out to Support at your earliest convenience. Thank you for being a loyal Samsung. - Debra

Hey there SimoneR, thank you for taking the free time to share your thoughts with us about your experience using the Samsung Galaxy Watch7. We appreciate your feedback as we strive to be innovative while improving the performance and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Feel free to take a moment to review, "Reduced battery life on your Samsung smart watch" to help resolve what you may be experiencing with your Galaxy Watch7. Let us know if you have any questions afterward by contacting Support. Thank you for being a valued Samsung customer. - Debra