Customer Ratings & Reviews

Greetings MichaelP, thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy Watch7. Your feedback is appreciated as we strive to be innovative and improve the design and functionality of our products. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Samsung Health measures your heart rate using lights and sensors located on the back of your watch. But you’ll need to make sure you're doing things properly to get the best measurement results. For a mid-workout measurement, take a brief break before taking your heart rate. Take measurements when seated and when you are relaxed for the most accurate reading. Do not move your body while taking heart rate measurements. Doing so may cause your heart rate to be recorded inaccurately. If the measurement is very different from the expected heart rate, rest for 30 minutes and then measure it again. If your heart rate is extremely high or low, measurements may be inaccurate. Wear the watch snugly above the wrist. Do not fasten the watch band too tightly. Avoid attaching third-party bands to your watch, and only use the band included with your watch or a Samsung-approved band specifically designed for it. Measurements may need to be repeated at least five times for the most accurate results. Remove the protective plastic from the heart rate measurement sensor before taking measurements. If the heart rate sensor is not working properly, wipe the sensor, and adjust the position of the watch to sit above your wrist. There are factors that may also cause heart rate inaccuracy. To find out more about this, take a look at "Monitor your heart rate on your Samsung smart watch" when you have the time available. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For instance, certain apps can increase battery consumption. Please also take a moment to review, "Reduced battery life on your Samsung smart watch" to learn about how you can increase your watch battery life. Let us know if you would like further assistance by reaching out to Samsung Support after reviewing the resources that have been provided. Thank you for being a dedicated Samsung customer. - Debra

Thanks for leaving a review, William. Your insights are helpful as we continue to make improvements. We noticed that you reached out to let us know about your Watch7. Understand your body like never before. Our most advanced health sensor tracks your heart rate, sleep patterns, and more with high precision. If you are experiencing short battery life, it is important that you make sure your watch's software is up to date with the latest version. From your phone, open the Galaxy Wearable app. Depending on your watch, you will either tap Watch settings or tap SETTINGS tab. Then, tap About watch, and then tap Update watch software. Or, tap About Gear, and then tap Update Gear software. If this persists, please reach out to us at Support. -Kelvin

Hey there SAL213, thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Watch7. We appreciate your feedback as we strive to be innovative and improve the design and functionality of our products. When you have the opportunity available, please take a moment to review "Use Samsung Health sleep monitoring on your Galaxy Watch" to learn more about utilizing this awesome feature. Reach back out if you have any questions for us after reviewing the resource provided or if you would like any further assistance. Thank you for being a valued Samsung customer. - Debra

Salutations EduardP, thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy Watch7. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. We would be more than happy to be able to assist you with hat you may be experiencing with your Galaxy Watch7, however, without having more details available and without being able to ask you any follow up questions to probe further, I recommend reaching out to Samsung Support for further assistance and/or help with troubleshooting your device. Thank you for being a faithful Samsung customer. - Debra