Customer Ratings & Reviews
- Model:
- SM-R365NZKAXAR
- SKU:
- 6070001
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers enjoy the Gear Fit2 Pro for its fitness tracking capabilities, waterproof design, user-friendly interface, and compatibility with Samsung phones. However, they express concerns about its short battery life, occasional inaccuracy in step counting, and water resistance issues that may void the warranty.
This summary was generated by AI based on customer reviews.
Not recommended
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Range of bluetooth is very limited. The watch pauses and freezes frequently. I would not buy it again.
No, I would not recommend this to a friendNot Great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice wearable if it actually worked. My Gear Pro Fit 2 stopped working within one year (it would not charge) and Samsung would not honor the warranty. After getting the run from Samsung and Best Buy, I did what both probably wanted, I gave up. Try another brand.
No, I would not recommend this to a friendDoes Not Work with Iphones IOS Despite Saying Does
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Will not pair with Apple Iphone IOS. When pairing starts setup but soon fails the watch doesn't react at all. App finds the Watch, just won't complete pairing with it. Samsung support is full of similar complaints but do not appear to have any interest in fixing it for IOS. Fails for my Iphone 6, others report same with Iphone 7. Will be returning.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Dear Briz,
The iOS Gear Fit2 Pro app is available in the App store, iOS support for the Gear Fit2 Pro is available by either downloading the app here https://itunes.apple.com/us/app/samsung-gear-fit/id1117312500?mt=8 or searching for ‘Gear Fit’ on the App store.
We appreciate your business and if you have any questions or troubleshooting needs related to this issue, please contact our 24-hour call center at 1-800-SAMSUNG and our team will assist you.
Samsung Customer Care Team
No Good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just gives an illusion of doing something when really no benefits result from use. Returning it. Just track what you eat and how much you exercise daily. No more complex.
No, I would not recommend this to a friendNO IOS Support
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There is no IOS support. It simply doesn't work. Do not buy if you have an iPhone it won't work today and may never work.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Dear hiyall,
The iOS Gear Fit2 Pro app is available in the App store, iOS support for the Gear Fit2 Pro is available by either downloading the app here https://itunes.apple.com/us/app/samsung-gear-fit/id1117312500?mt=8 or searching for ‘Gear Fit’ on the App store.
We appreciate your business and if you have any questions or troubleshooting needs related to this issue, please contact our 24-hour call center at 1-800-SAMSUNG and our team will assist you.
Samsung Customer Care Team
Swimming Watch; don't get it wet
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Literally, first time, "Liquid damage" no warrenty
No, I would not recommend this to a friendhot!!!!!!!!!!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It overheated and turn itself off AFTER I took it off the charger
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Karen, I apologize that this unit is overheating. We would be happy to assist you with this issue. For further assistance, please contact Samsung Customer Support via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
4. Toll-free calling: 1-800-SAMSUNG
^Michelle