Customer Ratings & Reviews

It looks like a great watch, and I'm sure that some people love it, but when used past 3 months youre in for a treat. Excessive. Lagging between apps, Samsung's lack of customer service, and 3 replacements later that all have the same issues even on a new phone, I cannot recommend this to anyone. Get a Fitbit, get an apple watch. Heck. Get a Garmin. Just stay clear of Samsung here.

I ended up returning this product since knowone told me I had to sign up for another phone provider to be able to use the 4G phone

The Samsung Gear 3 is a great watch physically. However, this watch runs on Samsung's Tizen OS instead of Google's Wear OS. This means unless an app is specifically written for Samsung Gear, it most likely won't work on the watch. You won't get Google Assistant on the watch either. Due to poor app selection, I returned this watch.

Had to return this watch. Spent hours on the phone with Verizon and Samsung to work through issues in getting this watch to work to send/receive texts and calls. First it would use a different # which would not work both ways! It is not fully functional with IOS so not worth the $400 I paid for a last year’s model! It looks great and has awesome faces and features but not worth it without the text/call features.

The watch is a little difficult to understand all of its functions but I worked through that. In less than a month, the watch stopped showing time. It's frozen at 10:08. I can't get it to show current time.

This is my first gear watch since the original and I'm blown away with how far they have come. I own the 4g model on verizon service and it's worked flawlessly. I was a little worried at first because I have small wrists but it looks fine. Having a backup for my note 8 and the ability to receive calls and texts even when I leave my phone is great. Samsung pay is also a great addition...I've found myself using it more than pulling out my wallet.

I got my watch yesterday and have taken two showers approximately 15 minutes each. Each time I showered my watch shut down. I did a quick google and read some reviews online and saw a number of people who have had similar issues. In some cases the watch was ruin and when returned to Samsung the company refused to replace/repair because of "water damage" even though the only water it saw was sweat. I honestly really like the watch and it's functionality. It works great. I'm just a little worried that a few months from now it'll die on me and I'll be out $350.

Bought the watch (LTE version) 6 months ago for one reason.. Text notification when I am not carrying my phone. Text notification works about 1/2 the time if that. Not interested in 99% of the apps but the couple I want will not work properly (spotify/samsung pay). Battery will not last a full day. I have to repeatedly enter my card into the samsung pay. $400.00 for a plastic watch with technology that is severely disappointing. Hoping the text notification is finally sorted out and becomes more reliable.

Was in a motorcycle accident and the watch saved my wrist, the bezel came off and there are some scratches but it still works and the screen is fine

Great watch, it is comfortable, durable and customization is good. however, if you are going to sweat I recommend the silicon band rather than the leather band

I absolutely love this watch!!! This watch works so well and is very good quality!!!

I wore the S2 for a long time with no issues at all. I bought 3, S3 Verizon versions. I drove 1 hour each way to my local BB. I had to order them each time because they didn't carry them in stock. All 3 times I received them I activated and paired them to my Note 5. 1st time the watch worked for 2 days and then stopped. I got a blank screen and looked up how to reset it. That fixed it but only for about 5 mins before it went blank again. I exchanged that one and showed that to the employee. 2nd did same thing but within 14hrs. Again I exchanged it and again showed them how it was acting. 3rd time was within 5hrs. I went to local BB because Verizon put me on wrong plan and so I thought I'd have BB fix it. As they were doing it it stopped working for them. At this point I said I'm done with this and to cancel the number and I returned the watch. I'm wondering if it was because of the Note 5? However the website says its compatible. However the little bit of time I had it I LOVED the watch. just can't recommend because the issues I had.

This device is great. All functions well and battery lasts 2-3 days with average use.

I love that I dont have to have my phone when I exercise. I love the phone part.

If you have any hope at all of using this as a running/biking watch - move on. The GPS rarely locks on to a satellite, even in wide open spaces. Even when it does lock on, the sample rate is so bad that it cuts off corners and shows me wandering all over. The heart rate sensor is also unreliable. (I'm comparing to 2 previous Garmin watches I had.) Also, I found that I have to use the native email and sms apps on my Samsung phone in order to return an email or txt. those apps are really primitive. All in all, a very expensive doodad I wish I had returned.

I'm glad I decided to buy the protection for this product because I have to go back to the store and return it. Ive had to return the watch back 2x already becasue the bottom button stops working. At this point I dont even want another in return. I'm throughly frustrated with this product and I wouldnt recomend it to anyone.