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Customer Ratings & Reviews

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Customer reviews

Rating 4.1 out of 5 stars with 1613 reviews

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Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.4 out of 5 stars

  • Connectivity

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

80%would recommend to a friend

Customers are saying

Customers consistently note the exceptional sound quality, comfort, and affordability of the Geek Squad Certified Refurbished Galaxy Buds Pro. Many users are impressed with the rich and balanced audio experience, while others appreciate the comfortable fit and long battery life. However, some users have expressed concerns regarding the fit and occasional connectivity issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 15 Showing 281-300 of 1,613 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Samsung is the best

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my earbuds from Samsung. This is my second pair (the first pair, may they rest in peace). The sound quality is great, and they are comfortable in my ears. I work in a Data Center so the noise canceling is a god send.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    My beans

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice sound so easy to wear not to bad small and comfortable

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Buy These!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was SHOCKED at how great the sound was on these! I bought them for the wireless charging and to use when riding my stationary bike. The open box price was extremely affordable and the sound is amazing. Theres also so much customization you can do to the sound and settings through the galaxy wearables app.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Ear bud fan

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound. Noise cancelling works good. Battery life is excellent

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    So good I bought them twice! Really!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife has an iPhone and I got her the airpods for Christmas so naturally I was jealous and wanted my own. So I bought these Galaxy Buds Pro when I saw them on sale and I really loved them. I'm actually amazed at the quality and the noise cancellation feature. But then I lost them about 5 days after I bought them. They are so good I went out and bought this pair to replace them. I highly recommend this item, just don't lose them!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Recommendable earphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product with a really nice sound experience. They're very comfortable and easy to use

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Fit

    Rated 3 out of 5 stars

    Good sound bad fitment.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They don't fit very well in my ears. I constantly have to push them back in. Which causes me to press the buttons. Sound is good.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Mike,


      Thank you for reaching out to us. We apologize if your Galaxy Buds Pro doesn't fit well in your ears. I understand how essential it is for you to ensure that your buds stay in place while listening to music or on a call with families and friends.


      Please click on the on how to use your buds properly:
      https://www.samsung.com/us/support/answer/ANS00082785/

      Another way is adjusting your Galaxy Buds for the best fit::
      https://www.youtube.com/watch?v=Tz0SsORiO-E


      Should you need more assistance, you may reach us via the following for immediate support:

      1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
      2. Facebook Messenger: http://m.me/samsungsupport
      3. Twitter: https://twitter.com/messages/compose?recipient_id=18768513


      Reference Number: 1144183983


      Thank you for choosing Samsung. Have a great day!

      ^Chrystel Samsung

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, last a long time. Love my galaxy buds but the pros are definitely better

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Fit

    Rated 2 out of 5 stars

    Not compatible with iphone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Manufacturer should disclose this fact in the description. Do not like their app is not compatible with the iPhone so wats the point. All it’s worth are headphones no knowledge of when battery is dying & no ability to search if lost. The sound of music is good but quality of call not so much. They also hurt the inside of my ears. Can’t wear for long time. Seriously considering return.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life
    Cons mentioned:
    Fit

    Rated 4 out of 5 stars

    Refurbished and worth it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These arrived in excellent condition. However, they seem to be missing one set of the rubber ear bits which seems to be common with refurbished earbuds. Otherwise, they are clean with no signs of wear. They fit a bit odd but seem to stay in and last a few work days of constant use. Well worth the 65 I paid for them. If not for refurbished I wouldn't have never given these a thought but am glad i did.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great overall, but not perfect

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Sound Quality. Touch features are a bit of a nuisance to use but can be turned off. Fit is important so make sure you choose the right ear tip size.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    High quality headphones

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing headphones I had them before the sound quality and base was great. The noise cancelling worked well. I lost them both twice (as usual for me), but thankfully the find my buds or whatever it's called made the buds beep and helps me find them way easier. Overall very good headphones and high quality.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Fit

    Rated 5 out of 5 stars

    Buds

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great bud, excellent sound, just won't stU on my ear

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    The best headphones/buds I have ever owned...

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow! I was blown away. I got them today, messed around with the app features to get it just the way I like it. It's got an equalizer, so mine are booming with deep bass, but crystal clear. They are clean and look new. The sound is awesome, I like the ambient sound feature. I don't like to block the ambient sound, so it has a feature, so you can unlock the ambient sound. It's got that feature either automatically or at a two-second touch on the bud (on/off ambient sound). This is by far, the best pair of ear buds I have ever owned. I love it and eventhough I don't really like wearing earphones nor buds, these SAMSUNG earbuds were music to my ears, they felt pleasant in my ears...did not want to remove them (but I have to recharge). I love SAMSUNG. I have had Apple AirPods, but these are much, much better than Apple's. SAMSUNG owns the market...it is what it is.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Fit

    Rated 3 out of 5 stars

    Fall out of ear

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They fall out of my ear very easily. Quality of sound is pretty good though

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 2 out of 5 stars

    Left earbud is defective

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Left earbuds is defective. There is a crackling sound like when I put it on. When using it, after couple of minutes the left earbud sound is starting to fade and you will hear nothing. Tried to troubleshoot it by unpair, reset and pair it again multiple times but issue stays the same. I can recommend this item if it's not defective. Sound, battery life and connectivity are all good.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality
    Cons mentioned:
    Ear tips

    Rated 5 out of 5 stars

    Solid!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mine came without the medium eartips but it didn't really matter... I couldn't tell it was refurbished aside from the box not being perfect. Really great sound quality and comfort, noise cancelling works really well (airplane tested)

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    running equipment, ambient noise

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have been using these for the past week and have been pleased. Yesterday I had them on when I was mowing, the loudest piece of of yard equipment that I have and they blew me away with the ability of the noise cancellation at max. For the past 5 years have been using workTunes headset where I could barely hear the music because of the 100+ db noise level for the mower. Now with these earbuds that issue is gone and I can barely hear the mower

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 4 out of 5 stars

    Earbuds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very very satisfied with my purchase. They are refurbished but they literally look new and came with all original charging cable and box., as described

    I would recommend this to a friend
  • Pros mentioned:
    Condition, Sound quality

    Rated 5 out of 5 stars

    Good quality buds

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived in excellent condition. Cleaned them to be safe. Best buds out there.

    I would recommend this to a friend