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Customer Ratings & Reviews

Your price for this item is $149.99
The comparable value price is $199.99

Customer reviews

Rating 4.1 out of 5 stars with 1613 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.4 out of 5 stars

  • Connectivity

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

80%would recommend to a friend

Customers are saying

Customers consistently note the exceptional sound quality, comfort, and affordability of the Geek Squad Certified Refurbished Galaxy Buds Pro. Many users are impressed with the rich and balanced audio experience, while others appreciate the comfortable fit and long battery life. However, some users have expressed concerns regarding the fit and occasional connectivity issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 48 Showing 941-960 of 1,613 reviews
  • Rated 5 out of 5 stars

    Cool earbuds

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love using these items when i exercise, do work around the house, and practically anything i am doing

    I would recommend this to a friend
  • Cons mentioned:
    Fit

    Rated 2 out of 5 stars

    Mediocre ear piece

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item falls out of you ear way to easy and the person on tbe other line has trouble hearing you. I dont like them.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love My Samsung Pro Buds

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my Samsung Galaxy Pro Buds. Couldn't imagine starting my days eith at work or exercise without them. When its connected to my Samsung Galaxy Note 10+ the sound is terrific. I love the way that I can adjust the sound to ambient while I'm out and about or evening working in my office. I can listening to my music without ambient on to hear just my music while working out and exercising.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice upgrade

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Getting used to wearing the new bud's use to have samsung buds first addition

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great earbuds!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these earbuds. Once you adjust fit you forget you have them on...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sounds great and very durable.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got these after the first pair was icky. My son uses them every day for hours. Dropped, washed and much more. Zero issues.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    noise cancellation is not up to par

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you have a samsung phone and need earbuds, these are the ones to get. They are often on sale and the quality is good. Noise cancellation could be better than. Not a fan of the gloss design vs the previous gen's matte design.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Danny!

      Thank you for purchasing Samsung Galaxy Buds Pro and leaving your review. We appreciate the details that you have provided about the good quality of our product. Please know that Samsung is committed to
      world-class service and products. Let me share with you this link where you can perfectly block out noise to fully enjoy the noise-canceling feature of your earbuds:

      https://www.samsung.com/us/support/answer/ANS00087243/

      For additional assistance, I’m including the contact information for our Social Support team for immediate support.

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Reference No.: 1144195497

      Thank you and have a great day!

      -Remie Samsung

  • Rated 5 out of 5 stars

    Galaxy buds pro

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work perfectly! Finally wireless buds worthy of jsinh and at a hreat price! Was missing a set of tips, but the ones that were there work fine, and I can always get more down the road

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good refurbished product

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. These refurbished earbuds seem to work fine. Sound is good and all features are working good. Happy with sound and pricing of this product.

    I would recommend this to a friend
  • Cons mentioned:
    Fit

    Rated 1 out of 5 stars

    Lost sound at 100 days, parts were missing

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fit of these is hard to keep seated in the ear. I bought aftermarket tips that helped but didnt completely fix. Earbuds came with tips missing but worked well for 100 days exactly. Using them about twice a week in an office environment and the left one has lost all sound or plays an earpiercing high pitch. Manufaturer warranty would have covered but geek squad certified expires at 90 days. Dont think I'll be buying anything geek squad certified in the future.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    YO-You need to hear the bass o these Earbuds pro

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far after everyones review they don't say what there headphones are hook up to,to say they don't like these headphones shame on you for not hooking it up to a samsung product,,

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Samsung Earbuds

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound quality and battery life. Big things in a small package

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Bargain refurbished

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value refurbished. Looks brand new, works perfectly. Compared to Airpods these retain a very good bass response but have cleaner mid and high tones. They don't have the convenient automatic connectivity to multiple Apple devices the airpods to, but sound great. Settings can't be adjusted from an iPhone but work fine from a PC using the Samsung Galaxy Bud app on the Windows store.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Probably decent

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I actually returned these but I can't remember why exactly.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good value refurbished

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got these refurbished at excellent price as backups for AirPod Pros.. They look like new and had new earpieces. Sound accuracy excellent with reasonable bass. Cleaner than the AirPods ANC effect minimal. Transparency mode is a bit too strong Connects readily. No app for iphone, but also use with Windows PC for which there is an app, but rarely need it since the main settings to adjust the modes are accessible by long pressing the left earpiece. Overall satisfied as purchased, but would have been been disappointed at usual prices for new.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Tiny but mighty!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them! They come in a smaller case so very easy to lose. You can locate a missing ear bud IF they are out of the case (One or both). If you lose the headphones within the case it doesn't show up in Smart Find which was frustrating to find out. But other than that they work great, not the best noise cancelling but will get the job done. Sounds quality is great and I appreciate that they don't fall out when jumping or doing push ups.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    NOT COVERED BY TOTAL TECH, broke after a year.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Even thought these are "Geek Squad certified" they will not be covered under any warranty even if you have a Total tech membership. I was told to contact customer support and after 10 days, a couple of phone calls from me to costumer care, I was essential told they will not rectifier this matter even though they can not explain why no warranty was added under my TOTAL TECH account. So, if you are buying these expecting to have warranty, just know you will not. I bought these right headphone eventually stopped working altogether, it would connect and but not produce any sound. The case also, stopped charging, it just blinks red when you try to charge it wireless or wired. This has been a horrible experience to deal with amplified with best buy customer support proving to be inept when it come to this product. Just save yourself the hassle wait for a sale on the new ones and get yourself a warranty so you don't just have a broken set of headphones in a year with nothing to show for it.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great sound!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lighter than the previous model. Sounds is way better and the battery last longer.

    I would recommend this to a friend
  • Pros mentioned:
    Condition, Sound quality

    Rated 5 out of 5 stars

    Totally worth it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came in great condition and fully functional.Noise canceling is great.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Great condition, would recommend to anyone!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wasn't sure about buying refurbished headphones at first, but decided to get 2 pairs because of the 60 dollar price. Other than the box, everything arrived in what I would call excellent condition, so if you are looking for a pair of galaxy buds pro, might as well get 3 pairs of these for just about the same price.

    I would recommend this to a friend