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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 1356 reviews

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Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

  • Connectivity

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers are pleased with the sound quality, comfort, battery life, price, fit, condition, connectivity, and design of the Geek Squad Certified Refurbished Galaxy Buds2 Pro True Wireless Earbud Headphones. They appreciate the great sound, comfortable fit, long battery life, affordable price, secure fit, like-new condition, seamless connectivity, and stylish design. However, some customers have expressed concerns about missing ear tips, defective units, and touch controls that may take some time to get used to.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 27 Showing 521-540 of 1,356 reviews
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Great for listening, poor sound quality when speak

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yikes! Sounds great no issues. Sometimes slips out of my ear, but easy enough adjustment that I can handle it. I haven't tried running with them yet to see if they stay in place. But the person on the other end and when using them in meetings, it sounds like I have something in my mouth and the sound is distorted. Horrible for work!! I'm very disappointed which is why I rated this only 2 stars. If I'm listening to something it's great, but if I have to speak the sound is terrible to the other person that hears me. Why did I spend this money when I should have just bought new.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    missing parts

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My pair did not include the medium sized ear tips. I ordered memory foam ear tips to get a proper fit and seal (an extra $20). The previous owners name was still assigned to the earbuds once they were paired with my device (a samsung s10). I can't yet judge comfort, sound quality, or noise cancelation until I get a proper fit in my ear, but initial impressions are good noise cancelation and average sound quality.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung - Geek Squad Certified Refurbished Galaxy Buds2 Pro True Wireless Earbud Headphones - Graphite pretty good sounds

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it , but lost it

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this Bluetooth from the best buy store, and I liked it very much, and it worked well for me, but I forgot it at my workplace, and whoever found it did not return it or deposit it at my workplace, and although this Bluetooth contains tracking and knowing its location, I did not want to embarrass whoever took it, thank you

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Almost Perfect

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works perfectly well. Though I do have 2 complaint and its that the case came a bit scratched up and its understandable because its open box. But another thing I disliked was that it was missing a pair of tips , to be precise it was the medium ones. The box only brought small and large and I read its supposed to bring all 3 (Large,Medium,Small) Then again the price is less than half the original and the buds work perfectly

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best ever

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound!!! Best noise cancelling ive ever had. Buying from best buy and receiving 2 days before it was expected was even better!!!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    What a gip

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To be fair I got mine refurbished, that being said for $80 it was shouldn't have as bad as it was. They're not very comfortable or stay in. The touch features didn't work properly. Inconsistent sound quality, sometimes the sound would just randomly drop from one bud. The microphone was awful and had to yell to be heard. Worst of all major connectivity issues, the synchronization features stopped working after a few months. I got lucky and never had to re-sync them to my phone or switch but could never connect then to anything else. They would also randomly disconnect. Would not recommend.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Great Quality, Poor Fitment

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They sound good and feel good, but fall out any time i bend over just a little too long. Also, the tap to skip songs or lower volume often gets triggered accidentally when I'm trying to adjust them in my ear. Sometimes when I do adjust them it'll start lowering the volume without me even touching it anymore due to it contacting my ear incorrectly.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello there Ryley, thank you for finding the free time out of your hectic day to share your thoughts with us about your Samsung Galaxy Buds2 Pro. We appreciate your sincerity as we strive to be innovative while improving the design and functionality of our product line. Our goal is for our customers to feel like they are having the most enjoyable experiences while using our products. In the past, you may have worn earbuds that either pinched your ears or were too loose. Both options are equally uncomfortable, whether you're out jogging or just listening to music. Thankfully, you'll never have those problems with your Samsung earbuds. If they don't fit right, you can simply swap the earbud tips and wingtips. If you wear your buds correctly, it will help ensure they remain comfortable while providing the best sound and call quality possible. We also have the Comply Tips Designed for Galaxy Buds2 Pro that may remedy the way the Buds sit in your ear canal. These foam tips easily attach to the device and feature a comfortable, custom in-ear fit. The tips are also designed to fit in the charging case while charging. When you have the available time in your day, please glance over the article titled, "Touchpad commands for your Samsung earbuds" for some great tips and tricks to enhance your user experience. If you would like further assistance, please do not hesitate to contact Samsung Support when you have the available time to do so. Thank you for being a steadfast Samsung customer. - Debra Samsung

  • Rated 2 out of 5 stars

    What a gip

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To be fair I got mine refurbished, that being said for $80 it was shouldn't have as bad as it was. They're not very comfortable or stay in. The touch features didn't work properly. Inconsistent sound quality, sometimes the sound would just randomly drop from one bud. The microphone was awful and had to yell to be heard. Worst of all major connectivity issues, the synchronization features stopped working after a few months. I got lucky and never had to re-sync them to my phone or switch but could never connect then to anything else. They would also randomly disconnect. Would not recommend

    No, I would not recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    John

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable. Forget I’m wearing them. Sleek. Work well. Changed my life.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Nice ear buds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good price and they work and look like new i used this ear buds everyday at my job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT EARBUD

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have 4 Galaxy Buds and best earbud never had any issues

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good pods

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice and clean sound. One issue is that after 20 minutes, a little discomfort since it's bigger than other ones.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    To refurb or not to refurb?

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are nice. I bought them as a replacement when I lost my first set of Buds Pro 2s. The cost difference is considerable and makes it a worthwhile purchase. But, buyer be aware that when you purchase the earbuds that there will be no tips included. I'm glad I had extras from my original purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Dandy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ears buds them selves are fantastic!! I've enjoyed the fit. Im picking as I hav smaller ears and they seem to fit well and dont fall out. The only down side is they said they came with several size bud pads. But did not. I had to buy them.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Better than i expectd

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They sound better than i expected. I will purchase agin if i lose them

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great value amazing sound.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So I found these earbuds on a refurbished deal. They came in the original packint. Everything inside looked great. Sound quality functionality amazing.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was hesitant about getting these refurbished, but they came in great condition and work excellent, only thing is that they were missing the medium size gummy things that go on the ear buds but since I wear the large it wasn't an issue for me

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love these!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the soind quality. It also has awesome features such as alerting you to move your neck if youve been staring ar your phone for too long, and being able to recognize when youre talking and lowering the volume so you can hear yourself talk.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Buds pro 2

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sounds. The noise canceling is awesome.My favorite ear buds

    I would recommend this to a friend