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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 1364 reviews

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Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

  • Connectivity

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers are pleased with the sound quality, comfort, battery life, price, fit, condition, connectivity, and design of the Geek Squad Certified Refurbished Galaxy Buds2 Pro True Wireless Earbud Headphones. They appreciate the great sound, comfortable fit, long battery life, affordable price, secure fit, like-new condition, seamless connectivity, and stylish design. However, some customers have expressed concerns about missing ear tips, defective units, and touch controls that may take some time to get used to.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 26 Showing 501-520 of 1,364 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Refurbished earbuds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, I have no problems. Product performs as expected. Second time I have bought refurbished items and they are good quality

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Easy to use and Sleek

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to use and automatically shows up on your phone to connect.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    10/10

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality! They may be referbished but theyre like brand new

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Really like how they feel

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like how they feel compared to the Buds Pro but still getting to no how to use the settings because during calls people are telling they can hear everything around me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lisa

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice. I love the color and how easy they are connecting to all i need rhem to

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome earbuds the envy of the office. A few coworkers bought them too. Really love my Galaxy buds2.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung - Geek Squad Certified Refurbished Galaxy Buds2 Pro True Wireless Earbud Headphones - Graphite pretty good sounds

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Convenient size

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are convenient sizes for audio quality when you need it.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Great buds

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchases refurbished. Came with original box and tips. Connected with ease, love them they fit comfortably with feeling like they are going to fall out.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Earbuds

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works perfectly, glad i went for refurbished and saved the money!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Almost Perfect

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works perfectly well. Though I do have 2 complaint and its that the case came a bit scratched up and its understandable because its open box. But another thing I disliked was that it was missing a pair of tips , to be precise it was the medium ones. The box only brought small and large and I read its supposed to bring all 3 (Large,Medium,Small) Then again the price is less than half the original and the buds work perfectly

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Great Quality, Poor Fitment

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They sound good and feel good, but fall out any time i bend over just a little too long. Also, the tap to skip songs or lower volume often gets triggered accidentally when I'm trying to adjust them in my ear. Sometimes when I do adjust them it'll start lowering the volume without me even touching it anymore due to it contacting my ear incorrectly.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello there Ryley, thank you for finding the free time out of your hectic day to share your thoughts with us about your Samsung Galaxy Buds2 Pro. We appreciate your sincerity as we strive to be innovative while improving the design and functionality of our product line. Our goal is for our customers to feel like they are having the most enjoyable experiences while using our products. In the past, you may have worn earbuds that either pinched your ears or were too loose. Both options are equally uncomfortable, whether you're out jogging or just listening to music. Thankfully, you'll never have those problems with your Samsung earbuds. If they don't fit right, you can simply swap the earbud tips and wingtips. If you wear your buds correctly, it will help ensure they remain comfortable while providing the best sound and call quality possible. We also have the Comply Tips Designed for Galaxy Buds2 Pro that may remedy the way the Buds sit in your ear canal. These foam tips easily attach to the device and feature a comfortable, custom in-ear fit. The tips are also designed to fit in the charging case while charging. When you have the available time in your day, please glance over the article titled, "Touchpad commands for your Samsung earbuds" for some great tips and tricks to enhance your user experience. If you would like further assistance, please do not hesitate to contact Samsung Support when you have the available time to do so. Thank you for being a steadfast Samsung customer. - Debra Samsung

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good pods

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice and clean sound. One issue is that after 20 minutes, a little discomfort since it's bigger than other ones.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great! Highly Recommend.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I decided to go with Galaxy Buds after losing my Apple AirPods. They are great and I highly recommend them. The only issues for me is that I have small ears so they hurt after a while and they arent very I phone-friendly.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Buy - Would buy again

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price! I would buy these as a refurbished product again. They work exactly as originally designed. My 4-star rating instead of 5 is that no tips were included so I had to buy them separately, whumich required me to wait longer to use the earbuds also.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good fit for me

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice quality in sound, shape, and size. The ambient noise filters are great. This is my second set of this model.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Dandy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ears buds them selves are fantastic!! I've enjoyed the fit. Im picking as I hav smaller ears and they seem to fit well and dont fall out. The only down side is they said they came with several size bud pads. But did not. I had to buy them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Purple ear buds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Christmas gift for my daughter. Downside, now she cant hear me when I tell her to clean her room :/

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was hesitant about getting these refurbished, but they came in great condition and work excellent, only thing is that they were missing the medium size gummy things that go on the ear buds but since I wear the large it wasn't an issue for me

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love these!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the soind quality. It also has awesome features such as alerting you to move your neck if youve been staring ar your phone for too long, and being able to recognize when youre talking and lowering the volume so you can hear yourself talk.

    I would recommend this to a friend