Customer Ratings & Reviews

Get the ear buds and didn't get everything that was supposed to be there which includes the ear bud tips or the extras that come as well. There wasn't any scratches on the case or the ear buds but without the tips the ear buds are useless.

The box was in poor condition if you care about that kind of thing the buds also came with just two sizes of the squishys large and small. No medium size, but the large turned out to be the right fit.so no need to take them back, also the buds sound is great. In my opinion.

Best earphones so far ! .

Im enjoying these ear buds. They do as the say....

*I use these while strength training at the gym and love them!

I've heard the new ones are great. Properly refurbished ones are probably good as well. Rather than that, I received a charging case with buds taped to the bottom of a box, no other packaging or instructions or anything. But even that would've been fine if they threw the eartips in so that I could actually use them. No charging cord either, but I could've figured that out. I don't know how to use them without eartips. I tried to give feedback more directly through the customer support channels, but I kept just getting directed on how to return them, I never found a way to report the mistake in packing and shipping so that they could quality control issues in the future, so my guess is that their standards on refurbished products will continue to be sketch.

Got a refurbished set ordered and picked them up in store. Walked over to my car, opened them, and tried to charge them. Nothing. Tried using the included USB C cable instead of my original. Nothing. As a last ditch effort, I tried to use my phones wireless charging to see if that would work. I placed the case on my phone and my phoned chimed that it was charging, then suddenly it was not, then suddenly it was again. Off and on it said it was charging, switching up everything 2 seconds or so. The case did not get a charge in the five/ten minutes I was in my car. Went back inside and retunred them. Fortunately, i found my original ear buds that I thought I lost so in the end, I did not need them. I blame whoever it was that was SUPPOSED to refurbished them.

The first pair came without any accessories after 3 calls, going into the store, I was sent another one with accessories.

This was a refurbished item which arrived with one of the buds having tooth marks all over it, obviously chewed on by someone's dog. How Best Buy allowed this to be called "certified Geek Squad refurbished" is a total joke. And I got no satisfaction from Best Buy on this other than refunding the original purchase price. As a result I've cancelled both my Best Buy account and Best Buy credit card account. I'm no longer doing business with Best Buy.

I've had no problems with them. Everything is good so far!

Do not buy! When i bought and it says its geek squad refurbished, any reasonable person who has been a bestbuy member for a decade would believe that if i had any issues, i could just bring them in and get help. No. Apparently samsung holds the warranty and wanted me to drive 2 plus hours away so a tech could "look" at them. Go with a different brand other then samsung.

good stuff geek squad at a good price for consumer..

These are just as horrible as the last Samsung buds I had. They have a bold disclaimer that says not intended for outdoor use. It doesn't matter which size cushion I use these are constantly falling out. One time I went jogging and spent 30 min looking for one they fell. One I'm in the gym it's embarrassing how many times I stop mid rep to fix or adjust my headphone. Brand reputation has accounted for no benefit in my experience with regards to headphones.

Nothing extraordinary. Just a great set of buds for anyone

Returned because left earbud not wotking. Will not buy refurbished

The other caller hears to much static the other side can hear anything

Great product. Would recommend. Fast shipping....

Excellent earbuds. Would recommend.Fast shipping...

Sound was fine but they just didn't stay in my ear

I am a heavy machinery operator. The recipient on phone calls hear my background noise louder than my voice.