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Customer Ratings & Reviews

Your price for this item is $199.99

Customer reviews

Rating 4.3 out of 5 stars with 168 reviews

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Rating by feature

  • Battery Life

    Rating 3.9 out of 5 stars

  • Durability

    Rating 4.3 out of 5 stars

  • Comfort

    Rating 4.3 out of 5 stars

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Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers commend the Geek Squad Certified Refurbished Galaxy Watch Active Smartwatch for its user-friendly interface, extensive customization options, and affordable price point. Many users were impressed with the watch's overall condition, noting that it appeared like new. However, some customers expressed concerns about the watch's battery life and durability, while others were disappointed by the lack of a call answering function.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-160 of 168 reviews
  • Rated 5 out of 5 stars

    Nice buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I changed my band because my wrist are big and it looks really good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great Shopping with bestbuy.com

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product arrived on time great Bargin great customer service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great smart watch

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a great purchase as a birthday present for my mother

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Brought as a gift

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best gift I ever , she loves it and thats all that really matters. :-)

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Buy new, not refurbished

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Watch came in before the expected delivery date, that was a good surprise. I purchased a refurbished watch that according to the description was supposed to have all the essential components of a new watch. The watch arrived in the original box but without one of the original black bands. I talked to the store and it was a waste of time, then Best Buy customer service over the phone (multiple times) and still no gift card or band. Unfortunately, I do not recommend their refurbished items.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Work well for what I need

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work well for a refurbished item has good color and display

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Buy new

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got the refurbished watch to save some money All its been is a headache the charge that was sent to me was not working at all so I went on Amazon and ordered a new charger and when it got charged it would only charge to 50% I'm not sure it's been refurbished so I bought another one to replace it and it's arriving today thank the good Lord above so be conscious with some refurbished items especially if buying them online

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    They sent me a broken Watch...

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my wife for mother's day. The watch came a day after expected delivery but she was happy to get it. Then she called me and told me it wont charge. I have a Samsung Galaxy watch so i put it on my charger and it won't charge beyond 35% so now I have to go deal with things at the store when that's exactly what I was trying to avoid.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Watch Works

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Watch was in good condition, but the charger that came with it didn't work. I had to buy an universal charger.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Good quality poor battery.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is Refurbished watch. I think they're change the battery before they are selling to the Store but they don't change the battery. The reason I give One start because the battery life is only one day.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Quit working in 7 months

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quit working within 7 months and you don't get any help unless you purchase the plan obviously so beware!

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life, Screen

    Rated 4 out of 5 stars

    Great watch with a few mods

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very excited to find this in stock at my local store, however it was in a case, and the sales person wouldn't even let me check out the display watch. I had read reviews and thought I was informed enough to take the plunge. My first impression was a good one. The band is very comfortable, and the watch large enough to see without glasses. What I immediately didn't like is the display. It is very hard to read when it is in the white area. I pulled out my manual and discovered I could download different faces, much easier to read. I connected this to a few accounts, and was buzzing with alarms in no time. Only one problem, if you don't respond it will quit notifying you. Big problem when I am busy. Battery only lasts 2 days max, quite shorter than what the listing said. There is absolutely no warning before it dies. I also had it black out & had to do a hard reset, luckily that did the trick. Over all it is a great starter smart watch, if you have Samsung products they can be connected. I would have given this 5 stars if it wasn't for the hard reset being needed within the first 2 months. At first I thought it was dead for good, which was alarming.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Returned for a refund

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked the fit and function of the watch. Charged it up and it would not last 8 hours. I returned and purchased another smartwatch.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not worth it

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn’t like this watch at all. I ended up returning it and paying more for an Apple Watch. The Apple Watch is great.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don't waste your money!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this watch for my wife who is a nurse at a local hospital. Since she can't carry her phone around, she needed something that she can use that would not be on the way. Lots of Nurses have these types of watches so they recommended her to buy one. After just one day of use on the job, all she did was complain about how horrible the watch was and how little it did that she wanted to do. Don't waste your money on this watch. Pay a little more and get yourself areal watch.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Watch

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought watch late Nov and Feb 24th warch quits working

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Kirk!

      Thank you for purchasing Samsung Galaxy Watch Active and leaving a review here. We sincerely apologize that your watch has quit working. We at Samsung only want our customers' best welfare while using our products. Let me help. This handy troubleshooting link will help you determine why your watch is not turning on:

      https://www.samsung.com/us/support/troubleshooting/TSG01003100/

      For additional assistance, I include the contact information for our Social Support team for immediate support.

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Reference No.: 1144228000

      Thank you for choosing Samsung!

      -Remie Samsung

  • Rated 1 out of 5 stars

    Refurbished Galaxy Watch Active 1

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this watch (refurbished) for a great price, and waited a week for it to arrive. Unfortunately it was dead on arrival and would not charge so I returned it. I expect the "Geek Squad Certified Refurbished" team would check these things before putting these items up for sale!

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Won't charge

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The watch it wont charges up. The watch and charger came in the bag.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad purchase

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this watch refurbished as Christmas gift. The person I got it for has had nothing but problems with it. The return period was only until mid January. Refurbished items should have more of a warranty. Don't waste your money.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    not refurbished

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The watch was definitely not refurbished and it was also missing a charger. And still had previous persons tape on box from where they returned the item.

    No, I would not recommend this to a friend