Customer Ratings & Reviews

Hi,

Thank you for purchasing the Samsung HW-Q65T and for sharing your experience with the setup of your rear speakers. Follow the steps below to pair the rear speakers to the soundbar for an immersive surround sound experience.

First use the color-coded speaker wires to connect the rear speakers to its wireless module and place these three in the back of your room. Plug the wireless receiver module power cord into an electrical outlet and into the wireless receiver module to turn on the wireless receiver module.

Turn off your soundbar and press the Up button on the remote for 5 seconds. The ID SET message will appear on the soundbar for a short time and then disappear. After the ID SET process, the soundbar power is automatically turned on. The LINK LED indicator stops blinking and glows a solid blue when a connection is established between the soundbar and the wireless receiver module.

If the LED light is blinking blue, the module is in standby status:
• Check to see if your soundbar is turned on
• Turn off the soundbar by pressing the power button on the main soundbar unit. Configure "ID SET" using the soundbar's remote control, then turn the soundbar back on.

If the LED light is red, the connection attempt failed.
• Check to see if your soundbar is turned on
• Press the ID SET button on the back of the wireless receiver module with a pen tip for 5-6 seconds until the LED indicator blinks blue

Please contact Samsung Customer Support if you should need any assistance with setup or troubleshooting. You can reach us at 1-800-SAMSUNG (ask for Soundbars), available 8AM - 12AM EST, 7 days a week.

For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
5) Contact Us

~ Samsung Solutions

Hi vineysoundbar!

Thank you for your review of this Samsung HW-Q65T Soundbar. We appreciate you sharing your feedback regarding the sound performance.

There are two adjustments that can be made to maximize bass from the soundbar and subwoofer:
1) Using the WOOFER button on the remote, you can adjust the level between -6 to +6. To set the subwoofer volume level to 0, press the button in.

2) Adjust the bass control by pressing the SOUND CONTROL button (gear icon) on the remote control, then select BASS to increase the level. You can adjust the volume between -6 to +6 by using the Up/Down buttons.

For precise audio adjustments, you can use the 7-band frequency equalizer to optimize the sound for your room acoustics.

I hope this helps. For further assistance with features, settings, adjustments, or functions please contact Samsung Customer Support at 1-800-SAMSUNG (ask for Soundbars), available 8AM - 12AM EST, 7 days a week.

For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
5) Contact Us

~ Samsung Ambassador

Hi Rebel0531,

Thank you for your review. I'm glad to hear you found the connection to be quick and easy with your new Samsung Soundbar. We appreciate you sharing your feedback regarding the audio performance of your HW-Q65T sound system.

Our 2021 HW-Q65T 7.1ch Soundbar system was designed to deliver immersive surround sound. You can try optimizing audio performance for your specific content by pressing the SOUND MODE button on your remote, and then selecting the desired sound effect by choosing STANDARD, SURROUND SOUND, GAME, or ADAPTIVE SOUND.

– You can further adjust Treble and Bass via the SOUND CONTROL button (looks like a gear symbol).

– With the Surround Speakers connected, select REAR LEVEL and then use the Up/Down buttons to adjust the volume within a -6 to +6 range.

– If you would like louder (or softer) bass from your subwoofer, you can adjust the level by rocking the WOOFER button on the soundbar remote, and then adjusting the level from -6 to +6. To set the subwoofer volume level to 0, press the button in.

If you need further assistance, please know we are here to help. You can reach Samsung Customer Support at 1-800-SAMSUNG (ask for Soundbars), available 8AM - 12AM EST, 7 days a week.

For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
5) Contact Us

~ Samsung Solutions

Hi Owner,

Thank you for purchasing the Samsung HW-Q65T Soundbar. We appreciate you sharing your experience with us. We would love the opportunity to investigate this for you so we can provide additional settings adjustments or troubleshooting assistance.

Please know, Samsung products are engineered to the highest standards of performance and quality and we back this model with a 1-year limited manufacturer's warranty, if purchased brand-new directly from an authorized seller.

Please contact Samsung Customer Support for troubleshooting or warranty assistance. Call us at 1-800-SAMSUNG (ask for Soundbars), available 8AM - 12AM EST, 7 days a week.

For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates

We look forward to hearing from you soon.

~ Samsung Ambassador

Hello there,

Thank you for purchasing the Samsung HW-Q65T Soundbar and for your review. We appreciate your feedback regarding the sound performance of your unit. You can try manually optimizing your audio experience by pressing the SOUND CONTROL button (looks like a gear) to access the setting items such as TREBLE, BASS, and AUDIO SYNC. The selected item can be adjusted using the Up/Down buttons.

– To control the volume of the treble or bass sound, select TREBLE or BASS in Sound Settings, and then adjust the volume between -6 to +6 by using the Up/Down buttons.

– Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to “STANDARD”.)

– If the video on the TV and audio from the Soundbar are not synchronized, select AUDIO SYNC in Sound Control, and then set the audio delay between 0~300 milliseconds by using the Up/Down buttons.

– With the Surround Speakers connected, select REAR LEVEL and then use the Up/Down buttons to adjust the volume within a -6 to +6 range.

– If you would like louder (or softer) bass from your subwoofer, you can adjust the level by rocking the WOOFER button on the soundbar remote, and then adjusting the level from -6 to +6. To set the subwoofer volume level to 0, press the button in.

Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8AM - 12AM EST, 7 days a week.

For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
5) Contact Us

~ Samsung Solutions

Hi Rick,

I am sorry to hear that you are experiencing issues with the sound occasionally dropping from your soundbar. You may first want to check the cable connection of the soundbar to the TV or external device to ensure it is secure, and properly connected to the correct port.

In addition to checking the connections of the soundbar, please make sure your soundbar is using the latest firmware version (v.1006). Updating the firmware on your soundbar gives you all the benefits of the latest improvements. You can update your firmware by using a USB device.

You may also want to initialize your soundbar by pressing the - and + (volume) buttons on the side of the soundbar at the same time for at least 5 seconds. “INIT OK” appears on the display and then the Soundbar is reset. Please know, this will reset all settings on the soundbar back to default; any sound adjustments will need to be performed again.

I hope these tips help resolve your issues. Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8AM - 12AM EST, 7 days a week.

For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
5) Contact Us

~ Samsung Solutions

Hi Srwilliams777,

Thank you for your review of the Samsung HW-Q65T Soundbar. Your feedback is very important to us and will be shared with our product team.

Please know that should you ever need assistance with settings or adjustments with a future Samsung purchase to optimize your sound experience, Samsung Customer Support is here to help. You can reach us at 1-800-SAMSUNG (ask for Soundbars), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.

For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

~ Samsung Specialist

Hi Vignesh,

Thank you for purchasing the Samsung HW-Q65T and for sharing your review. Your experience is important to us and will be shared with our product teams.

Please know, Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung Soundbar with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller.

Please give us the opportunity to gather additional information from you so we can isolate this issue. Call us at 1-800-SAMSUNG (ask for Soundbars), available 8AM - 12AM EST, 7 days a week.

For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates

~ Samsung Solutions

Hi 1234,

We appreciate you sharing your feedback regarding the performance of your HW-Q65T sound system. If you are not completely satisfied with the initial performance of your soundbar, please know there are many audio settings available allowing you to further tune the sound to your environment.

You can try quickly optimizing audio performance for your specific content by pressing the SOUND MODE button on your remote, and then selecting the desired sound effect by choosing STANDARD, SURROUND SOUND, GAME, or ADAPTIVE SOUND.

To quickly adjust the audio further, you can access Treble, Bass and Rear Level via the SOUND CONTROL button (looks like a gear symbol). Once selected, use the Up/Down buttons on the remote to adjust the levels.

If you would like louder (or softer) bass from your subwoofer, you can adjust the level by rocking the WOOFER button on the soundbar remote, and then adjusting the level from -6 to +6. To set the subwoofer volume level to 0, press the button in.

I hope these tips help. Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8AM - 12AM EST, 7 days a week.

For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
5) Contact Us

~ Samsung Solutions

Hi KnAlb,

Thank you for purchasing the Samsung HW-Q65T Soundbar and for your review. We appreciate your feedback regarding the sound performance of your unit. You can try manually optimizing your audio experience by pressing the SOUND CONTROL button (looks like a gear) to access the setting items such as TREBLE, BASS, and AUDIO SYNC. The selected item can be adjusted using the Up/Down buttons.

– Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to “STANDARD”.)

– If Surround Speakers are connected, select REAR LEVEL and then use the Up/Down buttons to adjust the volume within a -6 to +6 range.

Additionally, there are two adjustments that can be made for bass and subwoofer:
1) Using the WOOFER button on the remote, you can adjust the volume of the subwoofer between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down
2) Adjust the bass control by pressing the SOUND CONTROL button (gear icon) on the remote control, then select BASS to increase the level. You can adjust the volume between -6 to +6 by using the Up/Down buttons.

If you need further assistance, please know we are here to help. You can reach Samsung Customer Support at: 1-800-SAMSUNG (ask for Soundbars), available 8AM - 12AM EST, 7 days a week.

For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates

~ Samsung Solutions

Hi Yogi,

We appreciate you sharing your feedback regarding the price and performance of your HW-Q65T sound system. You can try quickly optimizing audio performance for your specific content by pressing the SOUND MODE button on your remote, and then selecting the desired sound effect by choosing STANDARD, SURROUND SOUND, GAME, or ADAPTIVE SOUND.

– You can further adjust Treble and Bass via the SOUND CONTROL button (looks like a gear symbol).

– With the Surround Speakers connected, select REAR LEVEL and then use the Up/Down buttons to adjust the volume within a -6 to +6 range.

– If you would like louder (or softer) bass from your subwoofer, you can adjust the level by rocking the WOOFER button on the soundbar remote, and then adjusting the level from -6 to +6. To set the subwoofer volume level to 0, press the button in.

If you need further assistance, please know we are here to help. You can reach Samsung Customer Support at 1-800-SAMSUNG (ask for Soundbars), available 8AM - 12AM EST, 7 days a week.

For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
5) Contact Us

~ Samsung Solutions

Hi Poor,

Thank you for purchasing the HW-Q65T Soundbar from Samsung featuring powerful bass with a 6.5" subwoofer and immersive soundbar with the included Wireless Rear Speaker Kit.

Please know, the HW-Q65T will include both the mounting brackets and screws required to mount the soundbar to the wall direct. If purchased brand-new and unopened, please contact Samsung Customer Support and a representative will gladly help you. If purchased in open-box condition, we recommend contacting Best Buy directly for assistance.

We hope your issue is resolved in a timely manner.

Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8AM - 12AM EST, 7 days a week.

For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
5) Contact Us

~ Samsung Solutions

Hi SanStyle,

Thank you for purchasing the Samsung HW-Q65T soundbar and for your review. If you are experiencing specific issues which caused you to give this a 3-star rating, please know Samsung Customer Support is here to help.

Please call us at 1-800-SAMSUNG (ask for Soundbars), available 8AM - 12AM EST, 7 days a week.

For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates

We look forward to hearing from you.

~ Samsung Solutions

Hi JoseJ,

We appreciate you sharing your thoughts and experience with the bass performance of the included subwoofer. I am sorry to hear that the settings and adjustments you have tried did not improve your audio experience with the soundbar to your liking.

If there is anything we can do to improve your enjoyment such as helping to optimize additional settings for your specific sound scenario, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for Soundbars), available 8AM - 12AM EST, 7 days a week.

For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
5) Contact Us

~ Samsung Solutions

Hi Naturalgamer,

Thank you for purchasing the Samsung HW-Q65T soundbar and for sharing your review. Your input on the design of the soundbar and mounting bracket is invaluable in our continuous pursuit of delivering the best in product and customer experience.

Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8AM - 12AM EST, 7 days a week.

For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
5) Contact Us

~ Samsung Solutions

Hello,

Thank you for purchasing the Samsung HW-Q65T and for your detailed review. We appreciate you sharing your thoughts, and your experience will be shared with our product teams.

If you are experiencing issues with no sound on occassion, you may want to try the following troubleshooting steps. Check that the cable connection is not loose.

If available, we recommend using the HDMI connection to your TV.

Connecting your soundbar to a TV through HDMI will provide the best audio and user experience, often eliminating any connection or delay issues you may be experiencing. There are 2 ways to connect your soundbar with HDMI: you can connect a device to your soundbar (like a Blu-ray player) and then connect the soundbar to the TV, or you can use HDMI ARC. The first method will give you the best possible sound from external devices you regularly use. ARC is the way to go if you want great sound from streaming apps on your TV and a soundbar.

You may also want to initialize your soundbar again by pressing the - + (volume) buttons at the same time for at least 5 seconds. “INIT” appears on the display when the soundbar is initialized.

Please also make sure that you have the latest firmware update (v.1006.0). You can update your firmware by using a USB device. Updating the firmware on your soundbar gives you all the benefits of the latest improvements, and may improve the connection of your Bluetooth as well.

Should you want to troubleshoot your issue, please contact Samsung Customer Support at:
1-800-SAMSUNG (ask for Soundbars), available 8AM - 12AM EST, 7 days a week.

For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
5) Contact Us

~ Samsung Solutions

Hi Harley,

Thank you for your review of this Samsung Soundbar System. Your input is invaluable in our continuous pursuit of delivering the best in product and customer experience

Should you ever decide to give Samsung Soundbars another try and have questions or need assistance with settings, setup, or features, please know we are always here to help. Call us at 1-800-SAMSUNG (ask for Soundbars), available 8AM - 12AM EST, 7 days a week.

For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info

We hope to regain you as a customer in the future.

~ Samsung Solutions

Hi Romethou,

Thank you for your review of this Samsung HW-Q65T Soundbar. We appreciate you sharing your feedback regarding the bass performance.

You mentioned adjusting audio settings already; however, please be aware there are two adjustments that can be made to maximize bass from the soundbar and subwoofer:
1) Using the WOOFER button on the remote, you can adjust the level between -6 to +6. To set the subwoofer volume level to 0, press the button in.

2) Adjust the bass control by pressing the SOUND CONTROL button (gear icon) on the remote control, then select BASS to increase the level. You can adjust the volume between -6 to +6 by using the Up/Down buttons.

For precise audio adjustments, you can use the 7-band frequency equalizer to optimize the sound for your room acoustics.

I hope this helps. For further assistance with features, settings, adjustments, or functions please contact Samsung Customer Support at 1-800-SAMSUNG (ask for Soundbars), available 8AM - 12AM EST, 7 days a week.

For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
5) Contact Us

~ Samsung Solutions

Hi Vinod,

Thank you for your review of the Samsung HW-Q65T Soundbar and for sharing the issue that has caused you to return your unit. Your experience is very important to us and will be shared with our product team.

It is possible that your unit needed minor troubleshooting, a firmware update, or adjustments in settings.

Should you ever decide to give Samsung Soundbars another try and have questions or need assistance with settings, setup, or features, please know we are always here to help. Call us at 1-800-SAMSUNG (ask for Soundbars), available 8AM - 12AM EST, 7 days a week.

For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info

We hope to regain you as a customer in the future.

~ Samsung Ambassador

Hello Lionsden,

Thank you for purchasing the Samsung HW-Q65T Soundbar with Dolby Digital 5.1 and DTS:X bringing you powerful 3D surround sound. We appreciate your feedback regarding the performance of your soundbar.

You can try optimizing audio performance for your specific content by pressing the SOUND MODE button on your remote, and then selecting the desired sound effect by choosing STANDARD, SURROUND SOUND, GAME PRO, ADAPTIVE SOUND, or DTS VIRTUAL:X.

You can further adjust TREBLE and BASS via the SOUND CONTROL button (looks like a gear symbol).

Refer to pages 27-29 of the User Manual for detailed instructions:  https://downloadcenter.samsung.com/content/UM/202104/20210414172923834/HW-Q65T_ZA_FullManual_00_ENG_210318.0.pdf

You can also increase the volume level of the rear speakers by using the up/down buttons on your remote to adjust the volume within a -6 to +6 range.

I hope these tips help improve your audio experience. Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.

For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

We look forward to hearing from you.

~ Samsung Specialist