Customer Ratings & Reviews

Hello EdwinU,

Thank you for purchasing the HW-Q750B Soundbar. I am sorry to see that you are not completely satisfied with your purchase.

Please contact Samsung Customer Support so we can better understand your issue and assist you with step-by-step troubleshooting or warranty service at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.

LiveChat with an agent by clicking the ‘Support’ link on the Samsung website.

~Samsung Solutions

Hello Rick,

Thank you for sharing the issues you are experiencing with your Samsung HW-Q750B Soundbar.

So we can better understand the problems you are experiencing and provide you with troubleshooting assistance or warranty service, please contact Samsung Customer Support.
Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.

LiveChat with an agent by clicking the ‘Support’ link on the Samsung website.

~Samsung Solutions

Hello Juan,

Thank you for sharing your detailed review of the HW-Q750B. Your experiences and feedback are very important to us and will be shared with our product teams.

Please know, in addition to the available sound modes, your soundbar features a wide range of other customization options accessed with the remote. Use the steps below to further optimize the sound to your personal preference:

You can adjust the Treble and Bass by pressing the TONE CONTROL button then use the Up/Down buttons to adjust the level.

With the Surround Speakers connected, use the CH LEVEL button and select REAR LEVEL. From there, use the Up/Down buttons to adjust the volume within a -6 to +6 range.

If you would like louder (or softer) bass from your subwoofer, you can adjust the level by rocking the WOOFER button on the soundbar remote, and then adjusting the level from -6 to +6. To set the subwoofer volume level to 0, press the button in.

With the sound mode set to Standard, press and hold the Sound Control button for about 5 seconds to adjust the sound for each frequency band for precise audio adjustments. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons.

I hope these tips help you enjoy your new product.
You can always contact us for further help at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

~ Samsung Solutions

Hello wellalbe,

Thank you for sharing your thoughts about the HW-Q750B Soundbar.

You can try manually optimizing your audio experience with the TONE CONTROL button. By pressing the TONE CONTROL button, you can adjust the volume of the treble or bass sound. It can be adjusted using the Up/Down buttons on your soundbar remote.

The CH BUTTON allows you to adjust the volume of each speaker such as Center level, Side level, Wide level, Front Top level, Rear level, and Rear top level. Using the provided soundbar remote, press the UP/DOWN buttons to adjust the volume between -6 to +6. If Surround Speakers are connected, select Rear level and then use the Up/Down buttons to adjust the volume within a -6 to +6 range.

To fine-tune your soundbar system, press and hold the (Sound Control) button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to “Standard”.)

Try the SOUND MODE button, here you can select the different pre-equalized sound modes available.

Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.

For additional support resources such as downloading a full manual, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage.

~Samsung Solutions

Hello DavidL,

Thank you for purchasing the Samsung HW-Q750B Soundbar and sharing your review.

Samsung is committed to providing the best possible product experience, quality, and value, and we back this soundbar with a 1-year limited manufacturer's warranty.

So that we can better assist you, please reach out to Samsung Support via:
1) 1-800-SAMSUNG, 8 AM - 12 AM EST, 7 days a week. Ask for "Soundbars."
2) LiveChat with an agent by clicking the ‘Support’ link on the Samsung website homepage.

We hope to hear from you and to make this right.
~Samsung Solutions

Hello ShannonC,

Thank you for sharing your review of the HW-Q750B Soundbar. Your feedback will be shared with our internal teams and is very important in our pursuit product excellence.

I am sorry to hear that you are experiencing these issues with your soundbar.

Please contact Samsung Customer Support so we can better understand your issue and assist you with step-by-step troubleshooting or warranty service.
Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.

LiveChat with an agent by clicking the ‘Support’ link on the Samsung website.

~Samsung Solutions

Hello Kristie,

Thank you for sharing your experiences with the HW-Q750B Soundbar. Your feedback is critical to us in our pursuit of bringing you the best in audio and customer experience.

I am sorry to hear that your experience with Customer Service and your soundbar has been less than ideal. This is not what we want for our customers.

Know that we are in fact here to help you. So that we can assist with your soundbar, please contact Samsung Customer Service.
1) 1-800-SAMSUNG, 8 AM - 12 AM EST, 7 days a week. Ask for "Soundbars."
2) LiveChat with an agent by clicking the ‘Support’ link on the Samsung website homepage.

Samsung is committed to providing the best possible product experience, quality, and value, and we back this soundbar with a 1-year limited manufacturer's warranty.

We hope to hear from you and to make this right.
~Samsung Solutions

Hello BeeGee,

Thank you for your review of the Samsung HW-Q750B Soundbar and for sharing these experiences that have caused you to return your unit. Your experience is very important to us and will be shared with our product team.

Should you ever decide to give Samsung Soundbars another try and have questions or need assistance with settings, setup, or features, please know we are always here to help.

Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.

~ Samsung Solutions

Hello TexasSteve,

I’m sorry for the difficulties with your HW-Q750B Soundbar setup. We understand your frustrations and are here to help.

By pressing the button, you can adjust the volume of the treble or bass sound. The desired item can be adjusted using the Up/Down buttons. This function is enabled in Sound mode excluding in Standard mode.
• To control the volume of the treble or bass sound, select TREBLE or BASS in Sound Settings, and then adjust the volume between -6~+6 by using the Up/Down buttons.
• Once the bass level is changed, the woofer level will be also adjusted accordingly.

By pressing the CH LEVEL button, you can adjust the volume of the each speaker such as Center level, Wide level, Front Top level, and Rear level.
• To control the volume of the each speaker select Center level, Wide level, or Front Top level in Sound Settings, and then adjust the volume between -6~+6 by using the Up/Down buttons.
• If Surround Speakers are connected, select Rear level and then use the Up/Down buttons to adjust the volume within a -6 to +6 range.

• Voice enhance mode enhances spoken dialog in movies and TV to make it easier to hear.
• Night mode is optimized for night time viewing with the settings adjusted to bring the volume down but keep the dialog clear.
• Press and hold the (Sound Control) button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to “Standard”.)
• If the video on the TV and audio from the Soundbar are not synchronized, select Sync in Sound Control, and then set the audio delay between 0~300 milliseconds by using the Up/Down buttons.
• Sync is only supported for some functions.
• The Virtual Speaker function can be turned ON/OFF by using the Up/Down buttons.

Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.

For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
5) Contact Us

~ Samsung Solutions

Hello Carlosindahouse,

Thank you for sharing your thoughts about the HW-Q750B Soundbar. Your feedback is very important to us and will be shared with our internal teams.

If there is anything we can do to improve your enjoyment -- such as helping to optimize settings for your specific usage scenario -- please let us know. You can reach Samsung Soundbar Support at:
Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.

LiveChat with an agent by clicking the ‘Support’ link on the Samsung website.

~Samsung Solutions

Hello WilliamR,

Thank you for your review of the Samsung HW-Q750B Soundbar and for sharing your experiences with the issues that have caused you to consider returning your soundbar. Your experience is very important to us and will be shared with our product team.

If you have not yet returned your unit, please give us the opportunity to troubleshoot your subwoofer and work towards a solution.

You can reach Samsung Support at 1-800-SAMSUNG (ask for Soundbars) 8 AM – 12 AM EST, 7 days a week.


~Samsung Solutions

Hello,

Thank you for sharing your thoughts and opinions based on the HW-Q750B Soundbar. I am sorry to see that your experience has been less than ideal.

There are a few things to consider when using the rear speakers with the Soundbar. You may want to try checking the sound format on your TV to ensure you are getting the best experience for a surround sound setup.

If your Digital Output Audio Format is set to PCM then you will likely notice decreased performance with surround sound audio systems. Dolby options are designed for surround systems (like 3.1.2 or 7.1), whereas PCM provides great sound quality for stereo speakers.

On a Samsung TV this setting can be found at Home > Settings > Sound > Expert Settings. (It can also be found in the Quick Settings.)

Additionally, some sources have their own volume control which might be set too low. Please check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV or soundbar. Also, check the cable connection between an external device and the TV or soundbar and then try cable connection again.

To improve your surround sound experience, you may want to try adjusting the sound mode. The Surround mode may provide you with an improved and more immersive surround sound experience.

Press the SOUND MODE button on your remote, and then select the desired sound effect by choosing STANDARD, SURROUND SOUND, GAME, or ADAPTIVE SOUND.

Additionally, you can increase the volume level of the surround speakers using the CH LEVEL button on the Soundbar remote control. Press the Sound Control button on the soundbar remote (looks like a gear), then select REAR LEVEL and use the Up/Down buttons to adjust the volume within a -6 to +6 range.

I hope these tips help you enjoy your new product.
You can always contact us for further help at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

~ Samsung Solutions

Hello Kevin,

Thank you for purchasing the new HW-Q750B Soundbar, I am sorry to hear that you are experiencing these issues with your unit. Your input is invaluable to us and will be shared with our product team.

When your soundbar is on, make sure that the subwoofer is showing a solid blue light on the back LED indicator. If it flashing blue or a solid red, then the subwoofer is not properly connected to the soundbar.

Follow these steps if the light is red or if you want to try to re-connect the subwoofer manually. Make sure the soundbar and subwoofer are both plugged in properly, and the soundbar is turned off.

1. Turn off the Soundbar main.
2. Press and hold ID SET on the rear of the subwoofer for at least 5 seconds.
• The red indicator on the rear of the subwoofer turns off and the blue indicator blinks.
3. Press the Up button on the remote control for 5 seconds.
• The ID SET message appears on the display of the Soundbar for a moment, and then it disappears.
• The Soundbar will automatically power on when ID SET is complete.
4. Check if the LINK LED is solid blue (connection complete)

Also please make sure that the subwoofer is 32.8 feet or closer to the soundbar. Any further will cause connect issues between the soundbar and wireless subwoofer.

To increase the amount of bass, use the TONE CONTROL button on your soundbar remote. You can adjust the TREBLE and BASS between -6 to +6 using the UP/DOWN buttons.
If you push UP/DOWN on the WOOFER button on the remote you will be able to adjust the bass between -12 or -6 to +6.

Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to “STANDARD”.)

Make sure that your soundbar has the newest firmware update by going to https://www.samsung.com/us/support/downloads/?model=N0021435&modelCode=HW-Q750B/ZA and follow the download instructions. Alternatively you can use the SmartThings after connecting your HW-Q750B Soundbar to Wi-Fi and setup the auto update feature.

If you are still having issues, please know that Samsung Customer Support is here to help. Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.

For additional support resources such as downloading a full manual, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage.

~Samsung Solutions

Hello,

Thank you for your review of the Samsung HW-Q750B Soundbar and for sharing your experiences with the issues that have caused you to consider returning your soundbar. Your experience is very important to us and will be shared with our product team.

If you have not yet returned your unit, please give us the opportunity to troubleshoot your issue and work toward a solution.

You can reach Samsung Support at 1-800-SAMSUNG (ask for Soundbars) 8 AM – 12 AM EST, 7 days a week.

We hope to hear from you soon.

~Samsung Solutions

Hello HareG,

Thank you for sharing this review regarding the Samsung HW-Q750B Soundbar.

So we can better understand the problems you are experiencing and provide you with troubleshooting assistance or warranty service, please contact Samsung Customer Support.
Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.

LiveChat with an agent by clicking the ‘Support’ link on the Samsung website.

~Samsung Solutions

Hi Timothy,

Thank you for sharing your review of Samsung’s HW-Q750B Soundbar.

We’re sorry your experience didn’t match your expectations. Your feedback is very important to us as we continuously strive for best-in-class product and service.

Please feel free to reach out to Samsung Customer Support with any further comments, concerns, or suggestions you wish to share. If given the chance, we would love to help make your experience a more enjoyable one.

Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.

For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
5) Contact Us

~ Samsung Solutions

Hello BarbaraG,

Thank you for sharing your user experience with the HW-Q750B Samsung Soundbar. We value your feedback regarding the overall audio quality.

If there is anything we can do to improve your enjoyment to 5 stars -- such as helping to optimize settings for your specific usage scenario -- please let us know. You can reach Samsung Customer Support at: 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.

LiveChat with an agent by clicking the ‘Support’ link on the Samsung website.

~Samsung Solutions

Hello Lexi,

Thank you for sharing your experiences regarding the HW-Q750B Soundbar. I am sorry to see that your out of the box experience was not ideal.

Please give us the opportunity to assist you by contacting Samsung Customer Support. Know that we are here and happy to help you with troubleshooting or warranty assistance if required.
Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.

LiveChat with an agent by clicking the ‘Support’ link on the Samsung website.

~Samsung Solutions

Hello,

Thank you for your review of the Samsung HW-Q750B Soundbar and for sharing your experiences with the issues that have caused you to consider returning your soundbar. Your experience is invaluable to us and will be shared with our product team.

If you have not yet returned your unit, please give us the opportunity to troubleshoot your issue and work towards a solution.

You can reach Samsung Support at 1-800-SAMSUNG (ask for Soundbars) 8 AM – 12 AM EST, 7 days a week.

We hope to hear from you soon.

~Samsung Solutions