Customer Ratings & Reviews
- Model:
- HW-Q750B/ZA
- SKU:
- 6505885
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers consistently note the superb sound quality, encompassing excellent bass and effective Dolby Atmos, as the standout feature. Many also praise the ease of setup and compatibility, particularly with Samsung devices. However, some users express concerns about the rear speakers' performance and the clarity of the wireless connection instructions. Overall, the positive feedback on sound quality and ease of use outweighs the negative comments regarding the rear speakers and wireless functionality.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
BUYER BEWARE! CAUTION!!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this Samsung Surround Sound giving Samsung a second chance after my first Samsung Sound screwed up! After doing my research and looking at any and all reviews everything I saw said it was a good Surround Sound. So I bought it in December 2022 hoping this Samsung would act right and not mess up. I took it out of the box and it was a easy setup and it sounded good and I was so happy with it until March 2023 when the soundbar started acting up a little bit but I was going to let that slide cause it wasn't going to mess anything up. BUT then 1 of the small speakers (satellite speaker) started crackling and I never turn it up to loud to blow a speaker cause the surround sound system is in my bedroom. Before I called I tried any and all troubleshooting steps. Then I called them. When I called Samsung over the speaker knowing its under the 1 year manufacturers warranty they first tried to claim the speakers did not come with that soundbar. And from that point on they have given me every excuse and the phone calls have lasted 1.5 hours to 2 hours long. It is June 28th, 2023 when I am writing this review. I started calling at the very beginning of April 2023 and I have called 5 times and to this point they are still giving me every excuse so they don't have to send me a replacement speaker cause they said the speaker cant be fixed! I am going to be a thorn in there side. I am going to keep calling until they honor there warranty. I want a fully working Surround Sound that I paid for. Thats not to much to ask! Think long and hard before you buy. After giving Samsung a 2nd chance, the blew it!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello JOHN,
Thank you for sharing your review with the HW-Q750B Soundbar and Customer Service. I am sorry to see that these have been your experiences, this review will be shared among our internal teams.
Check your speaker cables to make sure that they are not pushed too far in to the back of the rear speaker. If the exposed wire is not placed correctly within the clamps, it can cause static or interference when using the rear speakers.
Please know that Samsung Customer Service is here for you. Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
LiveChat with an agent by clicking the ‘Support’ link on the Samsung website.
~Samsung Solutions
- Pros mentioned:Bass, Sound quality
Great home theater sound package
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Moved from a Polk bar/sub combo to this unit. Tremendous difference in the sound and a huge bass upgrade. The rear speakers with wireless module complete the perfect package without having to spend $1200-1500
I would recommend this to a friend Greate deal and awesome Product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.One of my Friend brought this and it was awesome and I would recommend to buy this product.
I would recommend this to a friend- Pros mentioned:Sound quality
Great Value. Great Sound!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Simple setup, great value, flawless functionality, and a clear improvement on the older Samsung sound bar and sub I replaced. I love just using it as a stereo to play Spotify from my smartphone.
I would recommend this to a friend AVOID OPEN BOX!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased the "Excellent" open box item and recieved an item closer to "Fair". Missing HDMI cable and hardware and had several scratches and scrapes. Had to pick up from a distant store since it was the only one available. Tried to settle the issue at my local store, but they did not help and said i had to go to the store it was purchased. I tried to call that store before having to drive all the way out there, only to realize that the phone numbers listed direct you to an automated line and the live support is only from overseas. I tried to explain the situation to support, but they did not understand and just wasted my time. I was lookimg to just do a simple price adjustment to match the condition of the item, but now my only option is to just return it. Worst experience dealing with Best Buy "customer support".
No, I would not recommend this to a friend- Cons mentioned:Rear speakers
JUNK
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought a open box. everything sound pretty good but the remote didn’t work. I took the unit back and they replaced with a brand new unit now the rear speakers wouldn’t work. Plus the remote didn’t work. I’ll never buy this brand again
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Easybuyer,
Thank you for sharing your review of the HW-Q750B Soundbar. Your experiences are very important to us and will be shared with our product teams.
So that we can better understand your issues with the remote and rear speakers, please contact Samsung Customer Support. Know that we are here and happy to help. Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
LiveChat with an agent by clicking the ‘Support’ link on the Samsung website.
~Samsung Solutions
No sound
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Having issues getting sound from our surround sound speakers. Everything is hooked up correctly and the led light is blinking blue but nothing...
No, I would not recommend this to a friendThis Soundbar is the worst I’ve ever bought
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The worst Soundbar I’ve ever purchased and the most expensive. Call me crazy, but when I pay $800 for a Soundbar I would think it would be able to do the simple task of playing sound through it. Technically it does play sounds from my Samsung TV, but only about 60% of the time. It is plagued with issues, randomly disconnects and stops working for no reason at all. When we want to sit down and watch TV at night, it is a regular occurrence to notice that the sound is playing from the TV instead of the Soundbar.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello ChrisL,
Thank you for sharing your review of the Samsung HW-Q750B Soundbar. I am sorry to see that you have experienced these issues with your new soundbar. This is not the experience we want for you.
So that we can better assist you with step-by-step troubleshooting or warranty assistance, please reach out to Samsung Support via:
1) 1-800-SAMSUNG, 8 AM - 12 AM EST, 7 days a week. Ask for "Soundbars."
2) LiveChat with an agent by clicking the ‘Support’ link on the Samsung website homepage.
~Samsung Solutions
Vary poor description of excellent open box
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was an opened box excellent purchase, but after connecting it the volume would jump. After sending it to Samsung repair center. They told me of a broken volume control panel. Will not purchase again this way. Excellent no, broken yes.
No, I would not recommend this to a friendThats things sounds good.....
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love it ......sounds great .......i aint never had one before but i would highly recommend.....
I would recommend this to a friendWish I could return…
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does not work very well— loud but not clear and the side speakers do not create good surround sound… also, I did not realize they were wired, with short wires.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for sharing your detailed review of the HW-Q750B. Your experiences and feedback are very important to us and will be shared with our product teams.
Please know, in addition to the available sound modes, your soundbar features a wide range of other customization options accessed with the remote. Use the steps below to further optimize the sound to your personal preference:
You can adjust the Treble and Bass by pressing the TONE CONTROL button then use the Up/Down buttons to adjust the level.
With the Surround Speakers connected, use the CH LEVEL button and select REAR LEVEL. From there, use the Up/Down buttons to adjust the volume within a -6 to +6 range.
If you would like louder (or softer) bass from your subwoofer, you can adjust the level by rocking the WOOFER button on the soundbar remote, and then adjusting the level from -6 to +6. To set the subwoofer volume level to 0, press the button in.
With the sound mode set to Standard, press and hold the Sound Control button for about 5 seconds to adjust the sound for each frequency band for precise audio adjustments. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons.
If we can help with anything else, please call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Solutions
Boom boom
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ooohhh yes this is a great surround systems get it
I would recommend this to a friendGreat sound, poor connectivity.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Rear speakers constantly disconnected during use and required manually reconnecting each time.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi PabloFG,
Thank you for sharing your feedback regarding connection issues with the rear speakers.
Updating the firmware on your HW-Q750B Soundbar gives you all the benefits of the latest improvements. You can update the Soundbar by connecting the USB drive that contains the update firmware to the SERVICE port of the Soundbar.
1.Go to the Samsung Electronics website (www.samsung.com) → click on the “Support” option in the upper right corner.
2.Click on “Manuals & Software” from the pop-up list > TVs & Home Theater > Home Theater > Select your model
2. Download the firmware file (USB type).
3. Unzip the file to create a folder with the file name.
4. Store the created folder in a USB and then connect it to the Soundbar.
5. A sequence of “UPDATE” > “BYE” > “ON” will appear on the display 3 times. This will take around 6 minutes.
- During update, do not turn it off or remove the USB.
- If “UPDATE” does not appear on the display window, remove the power cord from the Soundbar and then reconnect it.
- When the latest version is installed, no update is performed.
- Depending on the USB type, update may not be supported.
6. After the 3 cycles are complete, the Soundbar will restart and last source used will appear on the display for about 20 seconds and then it will go off (“UPDATE” > “BYE” > “ON”) 3 times “D.IN” > off
You can also try doing a HARD RESET on the soundbar. Make sure the soundbar is OFF, then press/hold the + and - Volume buttons on the bar itself. After a short time you will see INIT OK on the LED display. This will reset all of the settings but will not disconnect your subwoofer.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
5) Contact Us
~ Samsung Solutions
