Appliances Memorial Day SaleFree delivery. Ends 6/3. Terms apply.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.2 out of 5 stars with 188 reviews

Rating Filter

Rating by feature

  • Cleaning Quality

    Rating 4.5 out of 5 stars

  • Maneuverability

    Rating 4.7 out of 5 stars

  • Ease of Assembly

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers often highlight the Jet 60 Pet Cordless Stick Vacuum's impressive suction power and lightweight design, as well as its ease of use and relatively quiet operation. Some customers appreciate its cleaning performance, design, size, attachments, and overall quality. However, a significant concern among customers is the short battery life, and there are some worries about the durability of the dust bin.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 10 Showing 181-188 of 188 reviews
  • Pros mentioned:
    Cleaning performance, Weight
    Tech Insider Network Member

    Rated 3 out of 5 stars

    Nothing special, it does the job

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In today's crowded field of portable vacuums for pet hair and other light duties, the Samsung Jet 60 Pet cordless comes in as average. It is not as small and portable as my other vacuum but is light. It is not as powerful as would like, though it does a good job at removing hair from my vehicles and kitchen floor. It is not great for carpet of area rugs. The canister is easy to remove and clean using water or, as I prefer, compressed air. The on and off button is in an awkward position and it has 2 speeds... fast and slow. The battery charge lasts surprisingly long compared to my other vacuum and best of all, the battery can me removed easily for replacement. It comes with two rollers which do not have a light or powered motor. The filters are easy to access and not difficult to remove for cleaning or replacement. One of the filters is washable but with the dust it actually makes it less effective so I use compressed air to clean. I would prefer a trigger style on and of button instead of the thumb that this has. It's nothing fancy but gets the job done.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello Kadete,

      Thank you for taking the time to leave us a review on one of our products.

      Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).

      Thank you!

      -Angelica Samsung

  • Pros mentioned:
    Cleaning performance, Weight
    Tech Insider Network Member

    Rated 2 out of 5 stars

    Samsung Jet 60 vacuum misses the mark

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Jet 60 Pet Cordless Stick Vacuum is a lightweight (6lb) cordless vacuum that comes with attachments. It cleans very well - with 3 power settings. It was the setting up of the vacuum that was very difficult for me. The instructions were drawings only and not very clear ones, and there was no text to accompany them. There were no descriptions. The setup was absolutely not intuitive. Especially the dirt cup and how to attach it properly. (More about the dirt cup in the next section). There is one battery which is removable. It can be charged when attached to the vacuum or when sitting in the "desktop" charger. When finally setup and charged, I was able to use the vacuum. I was able to go from carpet to hardwood to tile floors and it vacuumed all very well - better than I had expected. The carpet was somewhat difficult for me, because there aren't wheels on the bottom. I had to push and pull and that was quite hard for me and exhausting as a senior. The head swivels 180° but because there are no wheels, it slides and doesn't turn as one might expect. Because it did clean well, the dust cup was filled with debris. The problem with that is that dumping the dust/dirt cup is extremely inconvenient. Trying to remove the dirt cup is more difficult than any vacuum I’ve used in my life. You have to pull off the plastic canister - you need 2 hands for this - but this vacuum doesn't stand up on its own, so you need 3 hands. Then you have unscrew the top of the filter & remove it from the dirt cup/canister. Dump the canister, then place the filters back in and try to get the canister to attach & line up. That takes some time and then: is it closed completely? Is the latch secure? A cordless vacuum without the ability to simply eject the dirt from the bottom? This is going back 10-15 years! So, for me, there are things I like about this Jet 60 Pet Cordless Stick Vacuum but unfortunately, there are more things I don't like about it. For me personally, this is a no go.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi BBReviewer,

      I’ve had a chance to review your complaint, we understand that the feature did not meet your expectation. The good thing about this product is the Clog-reducing Jet Cyclone technology provides consistent, powerful suction to keep dirt and debris from building up on the filter.

      To know more about the product, let me provide your the owner's manual. Please click the link below.
      https://downloadcenter.samsung.com/content/UM/202207/20220708100934009/O_VS6700AL_DJ68-00861A-01_EN_CFR_MES_220706.pdf

      To better assist you on this matter and to collect more details of what happened, please reach us with the following options:
      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
      4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)

      You may provide this reference number (1144963445) to help our team pull up your information.

      Thank you for choosing Samsung. Have a great day.

      -Trisha- Samsung

  • Cons mentioned:
    Battery life
    Tech Insider Network Member

    Rated 2 out of 5 stars

    Under-Delivers in Many Ways

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Samsung Jet 60 Pet Cordless Stick vacuum has many shortcomings that prevent me from recommending it to those looking for this type of vacuum. We own another vacuum in a similar class and it is far superior to this one. First, the vacuum does not run very long on a charge--maybe 15-20 minutes at the most. Put it on high power, and the run time is even less. Charging the battery takes a few hours, so if the job you want done is more than just a quick pickup, you might have to come back hours later to finish the job. Next, the vacuum is somewhat awkward to maneuver. It looks like the head will rotate easily and freely with the appearance of the head and because the vacuum is so light, but when vacuuming around furniture or near corners, I found myself constantly needing to pick up the vacuum unit because the head would not maneuver the way I wanted it to. Third, while the unit is wall-mountable, it is not easy to wall-mount in my residence. The unit needs to be wall-mounted close to an electrical outlet. So if you want the vacuum in a closet or laundry room, where outlets are non-existent or already used for other purposes, you'll need to find another place, likely in a more visible part of the house. In addition, the wall-mount unit is heavy, so be sure to anchor it to a stud; mounting just through the drywall with the provided mollys will probably have the wall mount pulling away from the wall after some time. We chose to fully charge the battery and then store the vacuum in the closet without the wall-mount. The vacuum would not stand up on its own. Even when vacuuming and needing to set the vacuum upright while moving something out of the way, the vacuum will not stand up on it's own--you have to lean it against something or in a corner. This is the most annoying thing about this vacuum. Now let me touch on the actual function of the vacuum, which is not that great. While the unit works reasonably well on hardwood floors, tile and rugs with no or minimal pile, any carpet with more than minimal pile overwhelms this vacuum. The brush stops spinning and all you get is suction--even on the higher power. The "lines" left on the piled carpet are not left with the forward motion of the vacuum, but rather from pulling it back towards you, meaning that you are not getting a good and powerful vacuum stroke. Therefore, the unit does a poor job at cleaning carpet with any type of pile. If your residence has all hard surfaces and no piled carpet, it will probably be OK. I also used the vacuum on furniture and as a car vacuum with the different attachments and taking advantage of the modularity of the unit. The unit worked adequately on fabric furniture (with several passes), but as a car vacuum, the unit was difficult to maneuver (even in its smallest configuration) and did not have enough power to clean the floor mats without several passes. However, getting the unit configured multiple ways was quite simple, as all the push buttons were logically located and easy to actuate. The unit does not have a good battery indicator--it only has four bars on the battery. I would prefer a percentage indicator, which is much more informational. The last shortfall of this unit is that the instruction guide is completely pictorial--no words. Some of the illustrations are not very clear, and that made learning about the unit and its features easier to accomplish by experimenting with the unit rather than looking through the guide. As a household vacuum (with piled carpet) or a car vacuum, this unit is quite sub-par. However, as an apartment owner or a homeowner with only hard surfaces, the unit would be adequate. Storage requires some planning, as the wall mount needs to be near an outlet and the vacuum itself does not stand on its own. Run time is more than disappointing, and the instruction manual needs work.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi stirfry,

      We are glad to hear that you are using Samsung products. We are here to help you out with your vacuum concerns. To address this matter let me provide you with a link to a troubleshooting guide.

      See pages 18 to 19.
      https://downloadcenter.samsung.com/content/UM/202207/20220708100934009/O_VS6700AL_DJ68-00861A-01_EN_CFR_MES_220706.pdf

      To better assist you on this matter and to collect more details of what happened, please reach us with the following options:
      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      You may provide this reference number (1144966097) to help our team pull up your information.

      Thank you for choosing Samsung. Have a great day.

      -Trisha- Samsung

  • Rated 5 out of 5 stars

    Works great!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice design, holds a good charge, works well on multiple surfaces.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Buyer beware

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Anything with a battery will eventually need a new battery and will lose charge over time. It’s hard to buy something like this when it will be discontinued at some point or the price of the vacuum will drop so low a new battery wouldn’t be worth it. You can go to Samsung website and read all the reviewed about the vacuum from years later.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Tony Williams

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Son and wife love it! They have three kids and. St Bernard and are very satisfied

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    bad brush

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    3 months after purchase the brush rotating dirt collector broke after it collected dirt , there was no parts manual in the box so i tried to contact the support and they said the part is in back log, it arrived 6 weeks later and they sent the head but not the rotating part although i sent pictures of the part , and then the support team asked me to tell them the part number because they cant find it !!! , i resent picture and tried to show the part using arrows and then they took few weeks to send me the wrong brush/head all together !, and after complains they said we will need to ship every thing to factory for assessment instead of sending me a new one! i dont recommend buying the vacuum or buying any samsung device because of their terrible support

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Bad luck

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used it once and the battery died after 12 minutes even though I fully charged it

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi There,

      We want you to enjoy using your vacuum at home. We'll ensure that your unit is used to its fullest!

      The battery life is mainly determined by the used cycles of the battery. This means that a higher capacity withdrawal would result in a reduction of the life cycle. Please check the links below for details.

      I have shared your model's user manual for assistance. Turn to page 19 about the "Production Specification/ Cleaning time."
      https://downloadcenter.samsung.com/content/UM/202207/20220708100934009/O_VS6700AL_DJ68-00861A-01_EN_CFR_MES_220706.pdf

      For additional reference, I have also shared information about "Install, set up, and charge your Samsung Jet Stick":
      https://www.samsung.com/us/support/answer/ANS00085625/

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number 1145325565, to help our team pull up your information.

      Have a great day!

      ^Chrystel Samsung