Customer Ratings & Reviews
- Model:
- VS15A6032R7/AA
- SKU:
- 6473458
Rating by feature
- Cleaning Quality
Rating 4.5 out of 5 stars
- Maneuverability
Rating 4.7 out of 5 stars
- Ease of Assembly
Rating 4.7 out of 5 stars
Customers are saying
Customers often highlight the Jet 60 Pet Cordless Stick Vacuum's impressive suction power and lightweight design, as well as its ease of use and relatively quiet operation. Some customers appreciate its cleaning performance, design, size, attachments, and overall quality. However, a significant concern among customers is the short battery life, and there are some worries about the durability of the dust bin.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Battery life
Buyer beware
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Anything with a battery will eventually need a new battery and will lose charge over time. It’s hard to buy something like this when it will be discontinued at some point or the price of the vacuum will drop so low a new battery wouldn’t be worth it. You can go to Samsung website and read all the reviewed about the vacuum from years later.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MarkE,
Thank you very much for your observation of our vacuum. Rest assured that we are working to improve our products and services with the help of your reviews.
Should you need assistance with the vacuum, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148436539) to help our team pull up your information when you message us.
Have a great day,
-Ernest-
Tony Williams
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My Son and wife love it! They have three kids and. St Bernard and are very satisfied
I would recommend this to a friendbad brush
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.3 months after purchase the brush rotating dirt collector broke after it collected dirt , there was no parts manual in the box so i tried to contact the support and they said the part is in back log, it arrived 6 weeks later and they sent the head but not the rotating part although i sent pictures of the part , and then the support team asked me to tell them the part number because they cant find it !!! , i resent picture and tried to show the part using arrows and then they took few weeks to send me the wrong brush/head all together !, and after complains they said we will need to ship every thing to factory for assessment instead of sending me a new one! i dont recommend buying the vacuum or buying any samsung device because of their terrible support
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi merm,
We appreciate you giving us a review about the Samsung Jet60 Vacuum. We apologize for the inconvenience since the brush rotating dirt collector broke after using it.
To help you with this, I will provide you with a link that indicates a troubleshooting guide if the Samsung Jet stick brush stops spinning.
Here's a link: https://www.samsung.com/us/support/troubleshooting/TSG01204474/.
Also, you can check the Samsung parts website to check the vacuum part that you need.
Here's a link: https://www.samsungparts.com/.
You can also check the warranty information on this link: https://www.samsung.com/us/support/service/warranty/VS15A6032R7/AA.
If you have inquiries and need further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1800-7267-864
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144469639
^Rainly
- Cons mentioned:Battery life
Bad luck
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Used it once and the battery died after 12 minutes even though I fully charged it
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There,
We want you to enjoy using your vacuum at home. We'll ensure that your unit is used to its fullest!
The battery life is mainly determined by the used cycles of the battery. This means that a higher capacity withdrawal would result in a reduction of the life cycle. Please check the links below for details.
I have shared your model's user manual for assistance. Turn to page 19 about the "Production Specification/ Cleaning time."
https://downloadcenter.samsung.com/content/UM/202207/20220708100934009/O_VS6700AL_DJ68-00861A-01_EN_CFR_MES_220706.pdf
For additional reference, I have also shared information about "Install, set up, and charge your Samsung Jet Stick":
https://www.samsung.com/us/support/answer/ANS00085625/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145325565, to help our team pull up your information.
Have a great day!
^Chrystel