Customer Ratings & Reviews
- Model:
- VS20T7511T5/AA
- SKU:
- 6493638
Rating by feature
- Cleaning Quality
Rating 4.5 out of 5 stars
- Maneuverability
Rating 4.7 out of 5 stars
- Ease of Assembly
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the Jet 75 Cordless Stick Vacuum's powerful suction, ease of use, and long battery life. Many appreciate its lightweight design and effective performance on various surfaces. However, some customers point out that the dustbin is on the small side and that there are some issues with the brush roll. Overall, the positive feedback on key features outweighs the negative comments.
This summary was generated by AI based on customer reviews.
Wet Mode doesnt work
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works just fine and wet mode doesn ON. Not sure what’s missing tried to swich to wet mode but it didn’t worked. So, I switched to Dyson.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Thank you for choosing Samsung for your vacuum needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
^Aloe
Better value than competitors
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.More affordable then competitors, just as effective in cleaning. Just wish there are LED lights on the floor vacuum head.
I would recommend this to a friendEasy to use and very light compared to old vacuums
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picks up all the grime and hair. I tried to use it on some of my rugs and it was okay not really for that. Tile or hardwoods. I really like it.
I would recommend this to a friendAlways shuts off
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst vacuum I have ever owned. I have cleaned this vacuum out many many times. The red pipe light always comes on and it shuts off after 10 seconds of using it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Zakl,
We can feel your disappointment with your vacuum. We will be assisting you in every way possible.
We would like to speak to you directly to gather more details and see how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146661370), to help our team pull up your information.
Have a great day!
^Rodel
waste of money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage - don't buy it! Takes 2-3 charges to finish smaller living room. Long charging time. Very inconvenient charger. Bad suction.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day, ElinaG.
We want you to have the best experience possible with your vacuum.
Charging and cleaning times may differ depending on the brushes and the conditions of use. For your reference, please refer to page 11 of the user manual:
https://downloadcenter.samsung.com/content/UM/202208/20220815105322474/O_DJ68-00875B-03_VS7500_EN_FR_MES_AA_220706.pdf
Here's the link to help you choose the correct tool to improve the vacuum's cleaning performance.
Use your Jet Stick's accessories:
https://www.samsung.com/us/support/answer/ANS00085902/
If your Jet Stick stops sucking, it is clogged or backed up. Cleaning your Jet Stick will get it working again.
Samsung Jet Stick weakens and buzzes:
https://www.samsung.com/us/support/troubleshooting/TSG01204470/
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145628177) to help our team pull up your information when you message us.
Have a wonderful day!
—Vannesa
Not worth the prize
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I will give this product a zero if it was possible, I wouldn’t waste my money on this, I would rather add more money and get me Dyson.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We want to inquire more about what transpires with your Samsung vacuum, IkiomoyeN. We'll be glad to look into this.
You may contact our Support Team via the link below to speak with a live representative to better assist you.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you!
-Angelica
Buyer beware
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sent me a vacuum missing parts and then screwed me and wouldnt make it right
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
Thank you for leaving a review. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to assist you better. They are available 24 hours a day. They can answer your question or transfer you to your local store to raise feedback on your experience of purchasing the vacuum.
Have a great day.
-John
Lack of suction power
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a very good cordless vacuum cleaner. Too expensive
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Darren719,
We apologize that your experience with the vacuum was less than ideal. We appreciate all observation that helps us understand how to improve our products and services. Thank you for taking the time to leave this review.
You can control the suction power of the vacuum cleaner. + button: Increases suction power. - button: Decreases suction power. Please see the link for more details.
Controlling suction power on page 12
https://downloadcenter.samsung.com/content/UM/202208/20220815105322474/O_DJ68-00875B-03_VS7500_EN_FR_MES_AA_220706.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide them with this number (1144895464) when you message us to help our team pull up your information.
Have a great day.
^Charles
- Pros mentioned:Battery life, Weight
Dyson Slayer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great vacuum. This is far superior to the Dyson vacuums and other similar brands in this style. Coming from both Dyson and Shark vacuums, this is the clear winner. Better battery life, nice wall mount, plenty of accessories out of the box, stellar design, and just a superb experience. Lightweight and very easy to maneuver. Charging station was easy to mount and works well. I highly recommend this unit. You will be hard pressed to find a better unit for this price, and even above its price in my honest opinion.
I would recommend this to a friend - Pros mentioned:Battery life, Suction power
One of the Best Cordless Vacs Available
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've owed and tested out nealy all the other high-end top brand name cordless vacs out and this has been the best so far. Suction power is insanely good, the brush itself is extremely well designed for deep carpet cleaning but also for hardwood floors as well. Battery life is good and removable, and the empty station which also serves as a dock and charger is well designed, slim, and works extremely well. Verhy convenient. For the current price this is a steal!
I would recommend this to a friend Horrible customer service
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My order arrived open missing components, i had to return and am still waiting the replacement 3 weeks later
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this concern, please get in touch with our BestBuy Customer Service Department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you, and stay safe!
^Chrystel
- Pros mentioned:Ease of use, Weight
Daily use for Kitchen floor
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Light weight stick vacuum. Easy to assemble and store.
I would recommend this to a friend - Pros mentioned:Performance
Cordless
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great on hard floors. Works on carpets if doing small sections, great on furniture. Really like not having to deal with a power cord.
I would recommend this to a friend - Pros mentioned:Performance
Do not buy a Dyson, buy the Samsung
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Powerful, ergonomic, well built, way more cost effective than a Dyson. Samsung does it again.
I would recommend this to a friend - Pros mentioned:Suction power
Amazing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its actually crazy like it is the most amazing vaccum that i have ever used in my life
I would recommend this to a friend - Pros mentioned:Ease of use
Works Awesomely!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Yes, get it! Youll love it! Easy to work with! Get from Best Buy!
I would recommend this to a friend Love this
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.obsessed, has changed my cleaning life! we still have a larger vacuum for more intense cleanings, but for daily use - things like hair and crumbs, this is a lifesaver
I would recommend this to a friendSamsung stick vacuum
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great vacuum. Lightweight and powerful. Use this vacuum several times a day
I would recommend this to a friendWorst vacuum of all time
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This vacuum has the shortest battery life ever. You barely get any use out of it before it dies. Also it clogs 24/7 even when you clean it. I’ve cleaned it so many times (filter, bucket that holds dust, inside the vacuum) and keeps shutting on and off when using. I would get a corded vacuum and one that can handle dust better too. Also it spits out whatever you clean up. Do not recommend.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi ZakL,
We understand the importance of having a vacuum that helps us clean our house. Let us help you.
The battery life depends on your usage. Your vacuum should run up to 60 minutes with a charging time of 3.5 hours.
We shared the manual link below. Please check page 11 under "Product Specification" for cleaning time details while operating the unit, page 12 for charging guidelines under "Charging the battery," and page 14 for guidelines for preventing vacuum clogging under "Cleaning the dustbin" and "Cleaning the filter".
User manual.
https://downloadcenter.samsung.com/content/UM/202208/20220815105322474/O_DJ68-00875B-03_VS7500_EN_FR_MES_AA_220706.pdf
We would love to speak to you directly to learn more details about why your vacuum turns on and off while in use and provide the best assistance.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147113494) to help our team pull up your information when you message us.
Thank you.
-Kimberly
Awful Battery life
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its a good vacum to clean and use .the negative and most importamt to me and a big problem is the battery life .8-minutes at a full charge on the high ..the low is like 25-30 minutes at best. Thats with it being charged all night and in its holster. If i unplug the charger the battery dies with out use. I just purchased this item a week ago . High speed is important but expect little up time and lots of down time. I should of got a corded one or a dyson.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We're eager to help with the battery issue on your Samsung vacuum, JaneM.
The battery life for this vacuum model should be up to 60 min run time with proper charging.
The below link is the user manual for your model. Turn the page 12 (Charging the battery) and page 20 (Battery usage) for reference: https://downloadcenter.samsung.com/content/UM/202208/20220815105322474/O_DJ68-00875B-03_VS7500_EN_FR_MES_AA_220706.pdf
You may also refer to this link:
Install and setup your vacuum and select charge your vacuum's battery: https://www.samsung.com/us/support/answer/ANS00085625/
Should you need assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145775849, to help our team pull up your information.
Have a great day.
Melardo