Customer Ratings & Reviews

Samsung's desire to create products with sleek, smooth, and an almost "out of this world", futuristic aesthetic has failed them with these earbuds. While they sound just fine, they sit in your (or at least my) ears horribly. The design seem more fitting to one specific style of inner ear that no amount of alternative rubber tips will fix. Trying different sizes made no difference as the left bud had trouble staying in my ear. Anytime I tried eating or exercising with them in, I could feel them slipping out of my ear. I think this is due to the fact they arent designed to stick in your ears paired with the smooth, glossy surface that makes them glide out of your (or again, my) ears even easier. I finally discovered my purchase came with little rubber wing-tips that you could wrap around the buds to give them a far more effective shape to stick in your ears (Bose Quiet Comfort are a good example of this). For about a week it was blissful, not having to constantly readjust or jam the earbuds back in, feeling them digging and aching my inner ears. But then, either due to humidity or wear/stretching of the rubber, the tips became loose and now its an entirely new challenge trying to get them on the Galaxy Buds, and then staying in place as I put them in my ears. The design and innovation is horrible here. I'm sending my complaint to Samsung as well and swapping to Bose.

I've had the galaxy buds and buds 2 they were both absolutely fantastic. When it comes to the buds pro ive found that personally they really hurt my ear. I've never had any issues with headphones hurting my ears and ive worn hundreds of different headphones throughout my life. I dont know why these ones hurt so bad. They sound absolutely fantastic. Way better than the previous buds but i just can't enjoy it when i find myself in pain from the earphones.

One of the buds mic got damaged after 2 - 3 months of use. Never got them wet or dropped. All of the sudden during calls the right side bud's mic stopped working properly. Every time I use it, people cannot understand me clearly. The other bud works perfectly fine, but it sucks that after a couple months I lose flexibility to switch one bud to another after the battery died during a phone call because of this issue. A replacement bud from Samsung costs more than the actual product. Waste of money imo.

Although these Buds are very high quality, for me, they have a very serious design flaw. If you don't mind rolling a $100 down the sidewalk, they're fine. However, no matter what size bud from smallest to largest, and no matter what way I positioned them in my ear, one would eventually fall out! One I had to chase down a slanted sidewalk! Since I have used them, I haven't tried to return them. Instead, I purchased a set of POWERBEAT Pros which have a design that won't allow them to fall out and are very comfortable.

I bought these for my husband as a Christmas gift and he loves them! I wanted something that would we reliable for when he's at work and a comfortable fit. So far he hasnt had any problems and the battery will last him two full 12 hour shifts! Definitely recommend!

I bought these a gift for my mom for mothers day. She loves them and it was easy for her to set herself.

I bought my expensive headphones but I losted 3 weeks ago and I have warranty with that, how can I do?

Great product, and good customer service is one of the reason best buy is the best in electronics.

Great wireless ear buds. Had them for over a year and never had any issues. Unfortunately I have to buy a new pair b/c I washed/dried the case and buds inside. To my surprise the ear buds still work but the case no longer holds a charge. Great product!

These headphones a very affordable compared to other brands and sound just as good if not better. I really like the noise cancelation feature.

My husband's gift for Christmas. He says he loves them.

Much easier to secure lost 2 sets because they fell out of case .Excellent clarity very content with them.

Sound quality is good, active noise cancellation isn't too great and the headphones fall out of my ears when eating or working out.

Not sure how long they're supposed to last but they worked great at first and after 1.5 yrs, there's a static noise in left ear sometimes.

Easy to hookup! Loud and powerful speakers for my ears.

Love the quality and clarity most of the time but the left one tends to stop working and play feedback into your ear at random times..

These are good ear buds. Pair qick and seamlessly with the Samsung S22 Ultra. Ambient feature is great. And the noise canceling is pretty good as well.

I use to have the galaxy bud+ before the Pros, I love the smaller case and the reverse charging in case my ever lasting s22 ultra goes low on battery, which it rarely does. The microphone and speakers are very clear and fits in the ears nicely

Simply the best. Tried de pro's, and they wouldn't fit as good as this ones, tried the beat pro's, and they stopped working after a month. These ones are Beautiful, stylish and confortable.

These are some great earbuds for any type of occasion