Customer Ratings & Reviews
- Model:
- HW-MS650/ZA
- SKU:
- 5754509
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers consistently note the Sound+ 3-Channel Hi-Res Soundbar's sound quality, ease of setup, and connectivity options. While some customers have expressed disappointment in the bass and volume, many are pleased with the purchase and price.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Easy setup
Pretty good for a sound bar.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to set up. The base is adequate for me. The volume is a little weaker than I anticipated. But overall it’s good.
I would recommend this to a friend - Pros mentioned:Easy setup
Soundbar is great addition to Samsung TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The soundbar was exactly what I was looking for...great service at the store level & thanks to salesman & YouTube...set up easy!
I would recommend this to a friend - Pros mentioned:Sound quality
Good sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound could only connect through Bluetooth have to reconnect whenever tv is turned off
I would recommend this to a friend - Pros mentioned:Sound quality
beautiful sounding bar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this is one of the best sounding bars I have ever heard. very clear and works great with original Samsung tv controller
I would recommend this to a friend - Pros mentioned:Sound quality
High Price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.High Price and lose connection every once in awhile but still an amazing sounding sound bar
I would recommend this to a friendBrand response from Samsung
Posted .RealReviews:
Thank you for purchasing this Samsung Soundbar. I am sorry to hear that you are experiencing connection issues.
Please give us the opportunity to assist you by contacting Samsung Customer Support via any of the below options:
1) Phone: 1-800-SAMSUNG (ask for Soundbars)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/
Again, I am very sorry for the inconveniences you have had, and hope that we will hear from you soon.
- Samsung Solutions
- Pros mentioned:Sound quality
Great sound and a sharp look.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is very good, exceptional. I had a very good surround sound in the prior but this system has been a good replacement.
I would recommend this to a friend - Pros mentioned:Sound quality
Met expectations. Simple to set up.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was recommended by a friend. Simple sleek design fits well under the TV and produces great sound. Easy to install.
I would recommend this to a friend - Pros mentioned:Sound quality
Works excellent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great for the space I’m in. Sounds is good. Not as “surround sound”as I would like, but very satisfied with the purchase.
I would recommend this to a friend - Pros mentioned:Sound quality
excellent soundbar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For the price this is the best soundbar. great bass without a subwoofer, crystal clear room filling sound. perfect for an apartment
I would recommend this to a friend - Pros mentioned:Sound quality
Great Soundbar
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This soundbar is perfect for our family room TV. Gives great sound and love the Bluetooth hookup.
I would recommend this to a friend Good soundbar - can't wait for sub addition
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like this soundbar as it is great for my bedroom. I have a 4k tv in there and lately its where I watch movies. The Dialogue is clear, the built in bass is nice- and the audio when listening to music over WiFi is amazing. It does work with my 4k bluray player although sometimes Audio ARC is a little picky in the order I turn that on the devices. I am looking forward to adding the SoundPlus Sub to this bar and even have more boom when watching a movie.
I would recommend this to a friend- Pros mentioned:Sound quality
Nice Soundbar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality sound for a soundbar even though there is no separate subwoofer. It's serving our needs well.
I would recommend this to a friend - Pros mentioned:Sound qualityCons mentioned:Bass
just OK
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just OK...sounds is clear, bass is not so strong..volume level very good
I would recommend this to a friendBrand response from MrSamsung
Posted .Oscar
Thank you for your review of the Samsung Audio Soundbar. I am sorry to hear that you are not satisfied with the bass sound quality.
Please know that the HW-MS650 has a dedicated BASS level control on your remote.
The button is labeled “BASS”, and is located to the right of the Volume button.
Push the button up or down to adjust the bass volume within -6 to +6 range.
To set the bass volume level to 0, simply press the button again.
I hope this helps to resolve the issues. For further assistance, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
-Samsung Ambassador
- Pros mentioned:Sound quality
IN LOVE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This sound bar is one of the best investments I've made in life. Love the quality of sound it brings to my living room!
I would recommend this to a friend - Pros mentioned:Sound quality
Clean sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It has a very clean and clear sound. I was surprised how good it sounds w/o a subwoofer
I would recommend this to a friend - Pros mentioned:Sound quality
Great Soundbar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Spent more than I planned but glad I did. Excellent sound for movies, sports and normal TV viewing.
I would recommend this to a friend - Cons mentioned:Size
Works well in bedroom
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this for a guest bedroom and works just fine. Probably not for a large family room
I would recommend this to a friend - Pros mentioned:Easy setup
Excellent sound and easy set up
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Paired this sound bar with a 55 qled Samsung. Easy to set up and great sound for the money. So glad I got it!!
I would recommend this to a friend - Pros mentioned:Easy setup
Amazing Sound!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound and very easy to set up! I’d recommend this product to anyone looking for a higher sound bar.
I would recommend this to a friend - Pros mentioned:Sound quality
WOW
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.ok this soundbar is a BEAST, I have to literally drop the base to -4 -5 it KICKS. Sound is clear and sharp. A must have.
I would recommend this to a friendBrand response from Samsung
Posted .Justaregdude,
Thank you for purchasing this Samsung Sound+ Soundbar. I am glad that you are happy with the experience.
If you ever have questions or need assistance, please know that Samsung is always here to help. You can reach at either of the following options:
1) Toll-free calling: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Thank you for choosing Samsung.
- Samsung Solutions