Customer Ratings & Reviews
- Model:
- HW-MS650/ZA
- |
- SKU:
- 5754509
Customer reviews
Rating 4.4 out of 5 stars with 1046 reviews
(1,046 customer reviews)Rating by feature
- Value4.3
Rating 4.3 out of 5 stars
- Quality4.5
Rating 4.5 out of 5 stars
- Ease of Use4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers consistently note the Sound+ 3-Channel Hi-Res Soundbar's sound quality, ease of setup, and connectivity options. While some customers have expressed disappointment in the bass and volume, many are pleased with the purchase and price.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Rated 5 out of 5 stars
Great sound bar!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This sound bar gives our tv the best surround sound we have ever had!! Would definitely recommend this product.
I would recommend this to a friend - Pros mentioned:Sound quality
Rated 4 out of 5 stars
Great sound. Needs more Bass
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This sound bar has great sound but the built in sub leaves a bit to be desired.
No, I would not recommend this to a friend - Pros mentioned:Easy setup
Rated 5 out of 5 stars
Great sound!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this to go with my new Samsung TV. It was easy to set up and sounds fantastic. Great price too.
I would recommend this to a friend - Pros mentioned:Easy setup
Rated 5 out of 5 stars
Great sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy set up and terrific sound. Larger than my old one but still fits on the entertainment center.
I would recommend this to a friend - Pros mentioned:Sound quality
Rated 5 out of 5 stars
Excellent Product for the money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound for new 4k TV. I bought it as part of a bundle, so I got a great deal.
I would recommend this to a friend - Pros mentioned:Sound quality
Rated 4 out of 5 stars
As advertised
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound at that does the job. Won’t blow you away but it’s good.
I would recommend this to a friend - Pros mentioned:Sound quality
Rated 5 out of 5 stars
Soundbar Review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is Awesome! Super loud and able to make the sound seem like it's coming from everywhere!
I would recommend this to a friend Rated 5 out of 5 stars
Amazing soundbar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this soundbar as an upgrade for my current samsung soundbar that is close to 5 years old. This soundbar is amazing and I'm so glad that samsung has models that have the sub woofer built in. I don't have a lot of space in my room and the sub woofer for my last soundbar was really big and bulky so I wasn't even using it. Of course it doesn't sound good without it, so I upgraded to this one and gave that one to my parents.
I would recommend this to a friend- Pros mentioned:Easy setup
Rated 5 out of 5 stars
Great soundbar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was easy to setup and sounds great. I'm glad we added this to our TV
I would recommend this to a friend - Cons mentioned:Bass
Rated 5 out of 5 stars
Can't go wrong with Samsung
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I highly recommend this sound bar you don't need the subwoofer in my opinion it sounds amazing
I would recommend this to a friend - Pros mentioned:Sound quality
Rated 5 out of 5 stars
Fabulous addition to my tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.What a great addition to the sound and quality of the tv! This sound at us in my living room!
I would recommend this to a friend - Pros mentioned:Sound quality
Rated 5 out of 5 stars
Great dynamic sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picked up an open box and was very pleased with the sound quality. Gets very loud.
I would recommend this to a friend Rated 4 out of 5 stars
Sound is good! Samsung software gremlins
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this to be my TV sound and a WiFi speaker for the family room. I have last year Samsung 8000 series TV so they were supposed to talk easily to each other. Out of the box worked great. Then synced with Alexa. Now the TV would not connect via WiFi. Unplugged the speaker and worked as designed. If I connect WiFi with anything other than the TV it loses TV WiFi connection.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .TPMB,
Thank you for your review of this Samsung HW-M550 Soundbar System.
I am sorry to hear that you are experiencing issue with the WiFi connection.
Please give us the opportunity to assist you by contacting Samsung Customer Support via one of the following options:
1) Toll-free calling: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger:  http://m.me/samsungsupport
4) Twitter:  https://twitter.com/messages/compose?recipient_id=18768513
Again, I am very sorry for the inconveniences you have had, and hope that we will hear from you soon.
-Samsung Ambassador
- Pros mentioned:Sound quality
Rated 5 out of 5 stars
Love the sound bar.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the sound. With everything build into one no need to worry about space.
I would recommend this to a friend - Pros mentioned:Sound quality
Rated 5 out of 5 stars
Easy set up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound. Can't imagine Tv without it. Only need one remote as it syncs up instantly.
I would recommend this to a friend - Pros mentioned:Connectivity
Rated 4 out of 5 stars
Avg sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound bar looks great but delivers bag sound. Very easy to Bluetooth to
I would recommend this to a friend - Pros mentioned:Sound quality
Rated 5 out of 5 stars
Sound & Samsung Super!!!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good Sound...Help from Samsung to set up! Like Samsung & Best Buy!
I would recommend this to a friend Rated 5 out of 5 stars
great soundbar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this is a great soundbar that is very loud. I really enjoy it. The only downfall is the mobile app that's compatible with the soundbar won't allow me to sign in to music streaming apps like Pandora or sirius/xm. hopefully that will be fixed someday.
I would recommend this to a friend- Pros mentioned:Sound quality
Rated 5 out of 5 stars
Great sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good value and great sound production for movie/game room
I would recommend this to a friend - Pros mentioned:Connectivity, Design, Sound quality
Rated 4 out of 5 stars
Good, but slightly pricy for what it is
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Disclaimer - I received this item in exchange for a fair and unbiased review. TL;DR - the audio quality for both viewing and listening is surprisingly great for a soundbar and a brand not known for audio. The bass hits deep for a speaker as small as it is, wireless options are pretty good overall (Bluetooth for your phone, WiFi for streaming options and connectivity to Samsung TVs, and wireless connectivity is available for subwoofers and surround speakers). Wired connectivity is limited, especially if your TV does not support HDMI's ARC (audio return channel) feature. There are better options for the price, but not necessarily better-sounding options. If you don't mind the wires and are looking for a true home theater experience, a "Home Theater in a Box" setup is a better option, but as far as soundbars go, it's hard to beat this one. Full review: The Samsung Sound+ soundbar, model HW-MS650, is a surprisingly good sound bar. While not exactly a small unit, it does sound far larger than it actually is. Wired connectivity options are okay; It gives you HDMI passthrough (with audio return channel from your TV), optical digital audio, and an aux connector for phones and other devices. Wireless connectivity is where this shines, however; it supports Bluetooth from any smart phone or device that supports Bluetooth audio out (including the Aptx codec for high-quality audio), WiFi for streaming audio services, and WiFi audio streaming from compatible Samsung TVs (2014 on up). First, the initial unpacking and setup is pretty straight forward. The soundbar itself is very well-packed, and its box of accessories is easy to sort through. You'll want to decide if you want the sound bar wall mounted or sitting on a shelf; Samsung includes both feet for placing it on a shelf and brackets for wall mounting. Samsung also sells an optional bracket kit for mounting the soundbar under your wall mounted Samsung TV. The soundbar looks at home under a 48-50" TV set. Under a smaller TV set (up to 42"), you'll have either side of the sound bar sticking out. Under a larger (52" or larger), and the soundbar looks a little undersized. If you're using this as part of surround setup, you'll really want a soundbar that's about the same width as your TV, so it doesn't sound like all three front channels are coming from the center of the TV set. The included cables are a standard 2 prong power cord with right-angle connectors and a "figure 8"end that connects to the sound bar, and a standard TOSLINK digital optical audio cable. The ports on the sound bar include the TOSLINK connector, two HDMI ports (input and output, with the output supporting audio return channel - or ARC), an AUX connector for devices like phones or analog input from your TV, the power in, a connector for a wireless subwoofer dongle, and a power output port that requires a special power cable to connect between your TV and the soundbar (which is included with the previously mentioned Samsung mounting kit, but can be purchased separately - just search the web for "C7 to C8 extension cord"). Once you have your wired connections made and have everything set up, you'll power on your soundbar and should hear audio through it after setting the correct input. Pairing a Bluetooth device is simple and painless. You'll also want to install the Samsung Multiroom Audio app to your smartphone (it works with Apple devices running iOS 8 or later, or Android devices running Android 5 Lollipop or later). The Multiroom app is used to both manage your soundbar (firmware updates, changing settings) and as a remote app for adjusting audio settings and using streaming music services. Out of the box, it supports Amazon Music, TuneIn Radio, Pandora, iHeart Radio, 8Tracks, Spotify, 7Digital, Napster, Murfie, Tidal, SiriusXM, along with media on your device or on a DLNA server. The Android and iOS apps are very similar to each other in terms of both layout and functionality. In terms of performance and ease of use, this sounds great and is very easy to use. If your TV supports HDMI-CEC (also known as Anynet+, BRAVIALink, or SimpLink among other trade names), the soundbar can turn itself on and off with signals sent from the TV. If your TV supports HDMI ARC (which may need to be enabled in your TV's menu system), you'll only need the single HDMI cable running from your TV to your sound bar. The remote's volume and bass buttons are slightly unintuitive - they're actually rocker switches. Pressing up and down on them does adjust your volume and bass up and down; pressing in on the volume mutes the sound bar, while pressing in on bass brings your bass gain setting back to zero. I did try this soundbar with 3 different TV sets I own - a Sony 55" XBR850C, a LG 49" LH570A, and an Olevia 37" 537-B11. Both the Sony and LG support CEC and ARC functionality, and that worked as expected with the soundbar. The Olevia lacks CDC and ARC functionality as it's an older TV set (from 2007), but the optical audio connectivity worked great. I also tested it with different phones and devices - Apple iPhone 6s, Moto Z Play Droid edition, Acer Iconia One 8 B1-850, and a Mac. All four worked well with the sound bar over Bluetooth, and the iPhone managed to make it around 50 feet away from the soundbar inside of my home before the signal started dropping. It also worked well with both Pandora and TuneIn; in fact, TuneIn makes this an excellent radio on top of everything else it does, since it allows for radio stations around the world to be played through your WiFi connection. One thing I didn't get to test was how well this worked with a wireless subwoofer and wireless surround speakers. This unit supports adding both of these features on. There are a couple of drawbacks with this soundbar, however. First, for the price, you can find a better solution that comes with a wireless subwoofer and/or wireless surround speakers. Or if you want to go the HTIB route, you can get a good HTIB with more flexibility on input for around the same price. This also lacks support for some streaming services and wireless music features, like Rhapsody, Apple Music, Google Music casting, and Apple AirPlay. The iPhone app also doesn't support playing back any music from Apple Music on the sound bar, whether from the cloud or stored on your iPhone. The pack-in of a TOSLINK cable is nice, but this should have also come with an HDMI cable in the box, along with that previously mentioned C7 to C8 extension cable. One other disappointment was the fact there are no rear mount points for the soundbar. almost every other soundbar of this style has a pair of mount points on its back side. All in all, the Samsung Sound+ HW-MS650 is a great soundbar. It's a little on the pricy side for what it is, but it also packs plenty of features for what it is. I can easily recommend this for people that have a Samsung smart TV and are looking for a better audio experience, and I can recommend this for people who are looking for a better audio experience for their newer (2012+) TV sets that support HDMI ARC. This would also make a good minimalist audio system for a small office or a room without a lot of space.
I would recommend this to a friend




