Customer Ratings & Reviews
- Model:
- HW-MS650/ZA
- |
- SKU:
- 5754509
Customer reviews
Rating 4.4 out of 5 stars with 1046 reviews
(1,046 customer reviews)Rating by feature
- Value4.3
Rating 4.3 out of 5 stars
- Quality4.5
Rating 4.5 out of 5 stars
- Ease of Use4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers consistently note the Sound+ 3-Channel Hi-Res Soundbar's sound quality, ease of setup, and connectivity options. While some customers have expressed disappointment in the bass and volume, many are pleased with the purchase and price.
This summary was generated by AI based on customer reviews.
Rated 4 out of 5 stars
Good sound that needs improvement
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The treble and voice are a significant upgrade over normal TV speakers. Unfortunately, for the price, it could be better when it comes to bass & lows. Easy to install as well. Nice upgrade but not worth the price.
No, I would not recommend this to a friendRated 4 out of 5 stars
Great sound but disconnects from TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well I had Geek Squad come and hook it up and it sounded great for a bit but it keeps disconnecting from the tv and I have to constantly play with it to get it to work, somewhat annoying.
I would recommend this to a friendRated 4 out of 5 stars
Great Sound quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great soundbar, excellent sound, I used to have a home theater system and replaced it whith this soundbar, it look nice in my living room, low profile and i can connect it with other wireless speakers
I would recommend this to a friendRated 5 out of 5 stars
Samsung Sound+
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After trying every soundbar multiple times in the store, kept coming back to this one. Very happy with the unit. Later added the wireless rear speaker and the wireless subwoofer. Great setup without breaking the bank.
I would recommend this to a friendRated 4 out of 5 stars
Decent upgrade vs tv built in speakers
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bass is good, and actual surround sound is very pleasing. Wish the remote would would work my Samsung tv so I don’t have to usec2 remotes to turn it off at the end of the day
I would recommend this to a friendRated 5 out of 5 stars
Wonderful soundbar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this soundbar so I would not need a separate subwoofer(not important to me) the 3rd speaker as a tweeter in the middle makes a difference in movie voices. The wifi and Alexa features are a great bonus and my kids enjoy using it.
I would recommend this to a friend- Cons mentioned:Bass
Rated 3 out of 5 stars
Difficult syncing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought with samsung qled tv and had the hardest time syncing the two. Does not automatically connect each time you turn on the tv. Needs more bass
No, I would not recommend this to a friendBrand response from Samsung
Posted .Smarttv:
I am sorry to hear that you are experiencing connection issues with your Samsung QLED TV and this HW-MS650 Soundbar.
Please give us the opportunity to assist you by contacting Samsung Customer Support via any of the below options:
1) Phone: 1-800-SAMSUNG (ask for Soundbars)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email:  https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger:  https://www.facebook.com/samsungsupport
4) Twitter:  https://twitter.com/SamsungSupport
The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers:  https://us.community.samsung.com/t5/Home-Theater-Home-Audio/bd-p/hometheaterhomeaudio
Again, I am very sorry for the inconveniences you have had, and hope that we will hear from you soon.
- Samsung Solutions
- Cons mentioned:Volume
Rated 3 out of 5 stars
Complexity
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It didn’t come with “how to hook up” handbook. I can’t get it to connect to wifi. Also I can’t figure out how to get more volume at those speakers.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Terriwheeler:
Thank you for sharing your experience with this Samsung Soundbar.
So that we can better assist you with set up concerns, WiFi connection and audio adjustments, we ask that you please contact us and speak with a Samsung Customer Service representative.
You can reach us via any of these options:
1) Phone: 1-800-SAMSUNG (ask for Soundbars)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email:  https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger:  https://www.facebook.com/samsungsupport
4) Twitter:  https://twitter.com/SamsungSupport
The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers:  https://us.community.samsung.com/t5/Home-Theater-Home-Audio/bd-p/hometheaterhomeaudio
Again, I am very sorry for the inconveniences you have had, and hope that we will hear from you soon.
- Samsung Solutions
Rated 5 out of 5 stars
Sound Bar Quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound bar quality is excellent. Purchased a new TV and bought this sound bar after a recommendation from Best Buy employee. Makes the sound during movies and sports much louder and clearer. TV is fairly quiet without sound bar on.
I would recommend this to a friendRated 4 out of 5 stars
Product great but shipping sucks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product was ordered 3 weeks before the holidays started and didn't deliver until 2 weeks after they were over. If your going to buy get it from the store because they deliver whenever they feel like it.
No, I would not recommend this to a friendRated 5 out of 5 stars
Great Soundbar
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this sound bar for my 75 inch TV by Samsung . I have not been disappointed in the least it is everything I was told it was an old recommend it to anyone
I would recommend this to a friend- Cons mentioned:Volume
Rated 3 out of 5 stars
This sound bar works good
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a gift and works okay but could be louder. Works way better than the Vizio we used to have that broke after only a few months.
I would recommend this to a friendBrand response from Samsung
Posted .Reviewer253:
Thank you for purchasing this Samsung HW-MS650 Soundbar System. I am sorry to hear that you were not completely satisfied with its sound performance.
Have you tried the Surround sound control that adds depth and a sense of space to the sound effect?
There is a dedicated button for the control on the remote, located on the left just below the Play button, and is labeled "Surround".
Each time you press this button, ON and OFF alternate. When it is ON, the unit play sound over all the speakers.
When it is OFF, you can hear the sound of the original source channel from several speakers.
Here is a link to the remote-control diagram and details of its functionality on your user manual (page 16): http://downloadcenter.samsung.com/content/EM/201709/20170912120703044/HW-MS650_ZC_AH68-02994R-04-170904.pdf
I hope these tips help to enhance your audio enjoyment.
For further assistance on sound adjustment or other feature usages, please reach out to Samsung Customer via any of the below options:
1) Phone: 1-800-SAMSUNG (ask for Soundbars)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email:  https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger:  https://www.facebook.com/samsungsupport
4) Twitter:  https://twitter.com/SamsungSupport
The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers:  https://us.community.samsung.com/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
- Samsung Solutions
Rated 5 out of 5 stars
Works great and looks good.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As a 3 channel soundbar, it lets the voice tracks stand out from the background sound effects, which our previously owned 2 channel soundbar did not do. It is much easier now to hear conversation in movies.
I would recommend this to a friendRated 4 out of 5 stars
Above average sound bar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Everything is what was expected...Little disappointed in the Woofer..need to upgrade it so you can add a subwoofer if desired...I'm hard hearing and it helped me big time..All in all a very good soundbar
I would recommend this to a friendRated 4 out of 5 stars
Great for Movies
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased to use for regular TV watching as well as movies. It is terrific for movies. It is just so-so for normal TV. May try eventually placing it above the TV, right now it is on table right in front.
I would recommend this to a friendRated 5 out of 5 stars
Amazing Soundbar!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is definitely worth the money. If you have a little more money to spend spring for wifi rear surround speakers and the Subwoofer. Such great sound quality especialy upgrading the sound from our cable box.
I would recommend this to a friendRated 4 out of 5 stars
Great sound bar
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality sound bar. Had some issues with it. Sent it back and once the software was updated it’s been solid. Love the Bluetooth capability.
I would recommend this to a friendRated 5 out of 5 stars
Great sound, look and price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.An excellent choice for a complete theater sound in a limited space. I opted out of buying the sub woofer but got the rear speakers kit. Completely satisfied with the sound quality. The built-in subwoofers are more than adequate.
I would recommend this to a friendRated 5 out of 5 stars
Great soundbar.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this soundbar but when I saw they had a bigger one, I opted to return this and got the M750. Nothing wrong with this 3 channel 9 speaker soundbar but the 5 channel 11 speaker M750 was a definitely better.
I would recommend this to a friendRated 5 out of 5 stars
Great sound bar!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This sound bar works great! It sits nicely on a tv stand below the tv or can be wall mounted. Love the fact the subwoofer is built in, so you don’t have extra equipment to find a place for.
I would recommend this to a friend




