Customer Ratings & Reviews
- Model:
- HW-MS650/ZA
- |
- SKU:
- 5754509
Customer reviews
Rating 4.4 out of 5 stars with 1046 reviews
(1,046 customer reviews)Rating by feature
- Value4.3
Rating 4.3 out of 5 stars
- Quality4.5
Rating 4.5 out of 5 stars
- Ease of Use4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers consistently note the Sound+ 3-Channel Hi-Res Soundbar's sound quality, ease of setup, and connectivity options. While some customers have expressed disappointment in the bass and volume, many are pleased with the purchase and price.
This summary was generated by AI based on customer reviews.
Rated 4 out of 5 stars
First time experience with soundbar.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unit is easy to use and instructions clear. However a lot of the features will only work on newer TVs. Salesman touted features but didn't ask how old my TV was.
I would recommend this to a friendRated 4 out of 5 stars
Sufficient for bedroom in a apartment building
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It does not have the boom you get from other bars with a separate subwoofer, but i find it to be sufficient for use in my bedroom. I would not recommend as primary set up for home theater.
I would recommend this to a friendRated 4 out of 5 stars
Better than TV speakers alone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound bar works well, obviously not a lot of bass without a sub. Has a lot of great features like Bluetooth to other devices, etc for tech ppl, which I am not
I would recommend this to a friendRated 5 out of 5 stars
Clarity and more
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was looking for a sound bar that provided clarity of dialogue and this delivers. It also provides a reasonable amount of depth for movie soundtracks and effects without the need for a additional sub.
I would recommend this to a friendRated 5 out of 5 stars
Its the soundest bar
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pairing this with my Samsung TV was a huge relief - now I only need the one remote, even though the remote the sound bar comes with is a slick little number. Don't need it, don't care. Buy it.
I would recommend this to a friendRated 5 out of 5 stars
Great sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound with a compact body. No wolfer sitting in the corner of the room or under the TV and yet great low end sound. Several options regarding listening procedures.
I would recommend this to a friendRated 5 out of 5 stars
Feels the room with sound perfectly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We paired this soundbar with a 75" Samsung LED TV and it's the perfect pair. The soundbar hits all the high and mid-tones. Also didn't feel the need for a sub. Excellent soundbar and worth every penny!
I would recommend this to a friend- Cons mentioned:Auto power off
Rated 3 out of 5 stars
Decent Sound
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is decent. If you pause the television for more than a minute or two, the soundbar turns off.
I would recommend this to a friend Rated 4 out of 5 stars
Good soundbar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This a good soundbar for the money. Compact, easy to use and install. The bass is good, but not as powerful as more expensive bars. However, I would buy it again.
I would recommend this to a friendRated 5 out of 5 stars
Soundbar performing well
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We wanted a soundbar to help us with conversation in movies and TV. This one has clear voice and so far that has worked well for us. We haven't had to use close captioning since.
I would recommend this to a friendRated 5 out of 5 stars
Great sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound bar worked fantastic for the room. They internal sub helped save space.
I would recommend this to a friendRated 5 out of 5 stars
Great!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This soundbar is great. It is very easy to use and easy to read the numbers on it as you increase or decrease sound. It works well with the Vizio tv we bought. I would recommend this.
I would recommend this to a friendRated 5 out of 5 stars
Should have got 2.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This soundbar is Amazing. I wanted to get another one, but changed it up because my wife wanted a bigger size. Now I wish I got a second one like this.
I would recommend this to a friendRated 5 out of 5 stars
can hear the voices over the back ground
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Once again the Samsung Guy answered questions on various sound bars and which one would be a good choice for our needs. The sound is true to life and you can understand the voices over the back ground.
I would recommend this to a friendRated 5 out of 5 stars
Great HIFI soundbar
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Better than sonos, Played both side by side with master tracks from tidal. Love this hands down and perfectly paired with its sub. Buy this over sonos
I would recommend this to a friendRated 5 out of 5 stars
great sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought as an open box and several pieces missing. No help there. The sound bar was perfect and easy to connect. The sound much better than the tv and better than the JBL sound bar that it replaced
I would recommend this to a friendRated 5 out of 5 stars
Great Soundbar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have a problem hearing the voices from the TV and from my previous Samsung Sound Bar. This sound bar however, has an excellent center speaker allowing for a clear voice that I can finally hear.
I would recommend this to a friendRated 3 out of 5 stars
Had very high hopes as it is a Samsung
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Trying to pair with a 55’’ Vizio 4K tv. Went through the Arc hdmi port. Very little instructions. Hooked it how Samsung has said to do this. All I get is a really loud vibrating sound. Replaced hdmi cord and went away. 2 weeks later same issue now starting. Doesn’t seem very promising for a Samsung. When it works it works great. Spent 400$ on this item. Not worth the money if it won’t connect to another brand tv. Will be seeing if I can still return this item.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Fordguy23:
I am very sorry to see that you have encountered issues with the Samsung HW-MS650. I understand your disappointment and hope that you will give us a chance to assist with troubleshooting if you have not yet returned the unit.
You can reach us via any of the below options:
1) Phone: 1-800-SAMSUNG (ask for Soundbars)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email:  https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger:  https://www.facebook.com/samsungsupport
4) Twitter:  https://twitter.com/SamsungSupport
The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers:  https://us.community.samsung.com/t5/Home-Theater-Home-Audio/bd-p/hometheaterhomeaudio
Again, I am very sorry for the inconveniences you have had, and hope that we will hear from you soon.
- Samsung Solutions
Rated 5 out of 5 stars
Quailty sound bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Upgraded the sound bar and speakers in our livingroom. This has been a great choice so far. We did add also purchase the pair of wireless surround sound speakers.
I would recommend this to a friend- Pros mentioned:Sound quality
Rated 3 out of 5 stars
Good sound when it works
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This soundbar offers good surround sound but it sometimes glitches/skips when there is loud noise in the movie.
No, I would not recommend this to a friendBrand response from Samsung
Posted .McNy:
I am very sorry for the glitches and skips you have encountered with your MS650 Soundbar.
Please contact Samsung Customer Support so that we can better investigate your issue and assist you towards a resolution via any of the below options:
1) Phone: 1-800-SAMSUNG (ask for Soundbars)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email:  https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger:  https://www.facebook.com/samsungsupport
4) Twitter:  https://twitter.com/SamsungSupport
5) The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers:  https://us.community.samsung.com/t5/Home-Theater-Home-Audio/bd-p/hometheaterhomeaudio
Again, I am very sorry for the inconveniences you have had, and hope that we will hear from you soon.
- Samsung Solutions




