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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 1046 reviews

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  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers consistently note the Sound+ 3-Channel Hi-Res Soundbar's sound quality, ease of setup, and connectivity options. While some customers have expressed disappointment in the bass and volume, many are pleased with the purchase and price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 36 Showing 701-720 of 1,046 reviews
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Bass, Size
    Tech Insider Network Member

    Rated 3 out of 5 stars

    Good, but with some quirks

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I set this up the first night, watched a movie and went to bed disappointed with this soundbar. After connecting the speaker to my TV via the included TOSLINK cable, plugging in power and starting up a movie, I was disappointed to learn that my TV speakers offered better clarity for volume levels under 10. After volume level 10, the soundbar started to provide better clarity, but it was totally lacking bass. I watched my movie between volume levels 10 and 12 and turned up the bass setting to 6 (max). Still no bass. In fact, my child's bluetooth speaker provided more bass than this whole soundbar. Thinking that maybe my TV was cutting out the low frequencies I connected my iPad via Bluetooth and streamed some music but was still disappointed. I then tried to set up the Samsung Multiroom app on my iPad and setting up the soundbar for WiFi and struggled with connectivity for a while. Note: My iPad connects to my wireless router via 5 GHz band, the IOS app does not allow you to switch wireless networks. So I set it up via my Android phone which allows you to connect the speaker to different wireless networks specifically, one on the 2.4 GHz band. I played some music over Pandora and was still disappointed in the lack of bass. On my way home the next evening, I was determined to call Samsung for an RMA thinking that the woofers weren't connected because most of the advertising and other reviews said that the included subwoofer was great. That's when I had an idea to do a frequency sweep. What I learned is that while this soundbar is spec'ed down to 40 Hz, volume significantly drops out at 65 Hz. Once I understood that, I began playing around a little more and discovered that the bass doesn't come in until volume level 15. The sound quality then becomes very nice. However, volume level 15 is approaching my upper limit of my comfortable listening volume for my 18'x14' family room. In short, volume levels 0-10 I was better off with my TV speakers for highs and mids with good clarity and little bass. Volume levels 10-14, the soundbar provides better highs and mids with good clarity but no bass. Volume levels 15 and above, the soundbar provides good overall sound with good clarity. The soundbar looks nice and has decent weight. I like that there is a somewhat hidden display behind the speaker grill on the right hand side. It's a small display so text has to scroll. Even though you rarely have to use the Add Speaker or Wifi Setup buttons, I found it annoying that they were on the bottom of the soundbar rather than on the back. It is rather on the large side being nearly 42 inches long and 5 inches wide, and stands somewhat tall enough to possibly block the IR sensor on some TVs. Therefore, I'm taking one star away for the cumulative quirks of this soundbar, and another star away because I expected much better sound considering the size, weight and cost of this soundbar. ***Personal Notes*** I hope these notes help someone else with some strangeness encountered while setting up this soundbar. These notes are not factored into my review. 1. I have an older (circa 2008) Samsung TV. Even though I disabled the TV speaker in the menu, when I turned the TV on and used my Xbox One S to play the Blu Ray movie, the TV speakers were at high volume. I could verify that the TV speakers were indeed turned off and after toggling the TV speakers on, the volume restored to the previously set level. I resolved this by updating the firmware of my TV. 2. Out of the box, my Samsung TV remote controlled both my TV and this Samsung Soundbar, but the soundbar remote only controls the soundbar. This was a little annoying at first, but really got annoying after I turned the TV speakers off because any volume change with the TV Remote would trigger a large "Not Available" message on the TV. Luckily, I was able to reprogram the IR codes on my Logitech Harmony 650 remote to use the Soundbar volume control IR codes. 3. As mentioned above, this soundbar seems to connect to WiFi on the 2.4 GHz band. If your phone/tablet connects to your 5 GHz wireless network by default, it's easier to use an Android device to specify which network to connect to within the Samsung Multiroom app.

    No, I would not recommend this to a friend
    • Brand response from MrSamsung
      Posted .

      bzm3j81

      Thank you for purchasing this Samsung MS650 Soundbar System
      I am sorry to hear that you were not completely satisfied with its bass performance.

      Your feedback is very important to us and will be shared with our product team for future improvement.

      Should you need assistance with syncing the control between the soundbar and the TV, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.

      You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact

      We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/


      -Samsung Ambassador Samsung

  • Rated 5 out of 5 stars

    Excellent buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was everything we hoped it would be as far as quality. We are anticipating getting many years of use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sounds Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The perfect soundbar for my bedroom and samsung tv. Easy to connect and use. Bluetooth connection was perfect for a no wire option.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Yes oh yes

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has completely changed my movie experience. Just amazing. A little on the pricey side. But still in love

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound options are cool

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound bar options are really nice. I like watching tv with the smart surround sound, like watching movies in a theater.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy Setup, Awesome Sound!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really enjoying this speaker, heavy and powerful enough to full a large living room with great sound.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    perfect match for my Q80r tv

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy to connect using HDMI,this gets very loud ! plenty of bass, not room shaking but very deep and full.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT SOUND

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wish that I would have purchased this item long time ago. It really changes the sound of the program that you are watching.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great midgrade soundbar

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great midgrade soundbar for beginners who want a great audio experience at a fair price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device pairs perfectly with the Samsung Smart Tv. Good sound quality and several ways to pair with other equipment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    best in class and better than some at twice price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I compared all the soundbars in this general price range; this one is the best. Be sure to get the one with the woofer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great deal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought this alongside a new tv during the Fourth of July sale. The sound is amazing, and low profile makes it easily fit under the TV.

    I would recommend this to a friend
  • Cons mentioned:
    Volume

    Rated 2 out of 5 stars

    Not impressed

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was my first sound bar I ever purchased. I got it for my father who is having a difficult time hearing his tv. This thing sounded pretty bad in my opinion. Honestly, it didn’t sound much better than me just turning up the volume on my Samsung tv.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    NICE!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Feels like Im in the movie theater at home , Wife loves this upgrade for our new TV , very satisfied!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The sound adds the wow!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Samsung quality with a boom! Added the rear speakers too. Add this package to your tv and you will not regret!,,,

    I would recommend this to a friend
  • Cons mentioned:
    Bass

    Rated 3 out of 5 stars

    Nice bar

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just could use more bass. But for the money good buy

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Unbelievable sound quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Samsung soundbar elevates the listener experience. It is crystal clear and capable of being very loud when wanted

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This is awesome

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This sound bar is great. I love that it is all one piece. It is very good and compliments my tv nicely.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m very picky about the brand and what the product can do but with this purchase I’m very happy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful sound from music to movies and I can even pair it with my phone and tablet to listen to my music collection.

    I would recommend this to a friend