Customer Ratings & Reviews
- Model:
- HW-MS650/ZA
- SKU:
- 5754509
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers consistently note the Sound+ 3-Channel Hi-Res Soundbar's sound quality, ease of setup, and connectivity options. While some customers have expressed disappointment in the bass and volume, many are pleased with the purchase and price.
This summary was generated by AI based on customer reviews.
better than tv speakesrs, but...
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.At $399 I was hoping for better. My thin Polk tower speakers sound better [richer sound] and they only cost $300 for the pair. Not worth $399
No, I would not recommend this to a friendBrand response from Samsung
Posted .geotype:
I’m sorry to see that you are not completely satisfied with this Sound+ Soundbar.
If there is anything we can do to assist you and improve your product experience, please contact Samsung Customer Support via:
1) Phone: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Your thoughts and opinions are very important to Samsung and we hope to hear from you.
- Samsung Solutions
Unreliable and poor design
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this to go with my new Samsung 65" 4k TV. Should work like they were made for eachother! NOT!!! First, the sound bar looks as thought it is designed to fit flush with the TV stand. Even a groove on the bottom of the bar. BUT doing so blocks the sensor on the TV from the TV remote. FAIL! Then I find out too late of the notorious Samsung WiFi is Junk issue. Let me sum up. WiFi to the TV keeps dropping and failing. Even sent it back to Samsung who claims they replaced internal components. No go. BlueTooth at times results in sound synch delay. Junk. Optic Cable? Worked good for 7 months or so, then began getting static and pop filled. JUUUUUNK! Samsung appears to have deactivated the ability to add reviews for this product on their site BECAUSE THEY KNOW IT IS A FLIPPIN PIECE OF JUNK!!!!!!
No, I would not recommend this to a friend- Cons mentioned:Auto power off
not good sound quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This Soundbar turns off automatically and quality of sound is unbelievably bad. I chatted with Samsung tech was not knowledgeable. Now I am out of the return period. Stuck with this Bar waste of money.
No, I would not recommend this to a friend Buyer Beware May be a good soundbar but I can't te
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this as an open box buy in excellent condition. I assumed that meant that someone at Best Buy checked inside the box to make sure all of the components were there. Unfortunately I was out of town when it was delivered and didn't get a chance to try it out until after the 15 day return period expired. When I opened the box there were NO COMPONENTS. Just the soundbar and nothing else. No cables, no remote, no holders, no manual. NOTHING. On trying to return it, of course the time period had expired. I trusted Best Buy to check before they marked it as excellent, but I never will again......... now I have to try to find the components to purchase separately. Grrrr
No, I would not recommend this to a friendSamsung Sound Bar HW-MS650
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely awful, muted sound. Look elsewhere. I compared the sound from the Samsung sound bar with two small Bose speakers. The Bose was far superior. I am not a happy camper. No more Samsung products.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Marc,
Thank you for purchasing this Samsung HW-MS650 Soundbar System.
I am sorry to hear that you were not completely satisfied with its sound performance.
Here are a few tips help to enhance your audio enjoyment.
1. Please check the connection between the Soundbar and other source devices.
2. If the Soundbar is connected to a TV thru HDMI, make sure to use the HDMI-ARC jack on the TV and select “External speakers” as the TV sound output.
3. Check the audio output format sent to the Soundbar. Typical options are PCM, Dolby Digital, and Bitstream. Select the option that optimizes the sound from your source.
4. Change the SOUND MODE on the Soundbar using the Soundbar’s remote. Choices are STANDARD, MUSIC, CLEAR VOICE, SPORTS, or MOVIE. Select the appropriate mode for the individual room acoustics.
5. Turn on Dynamic Range Control. This is done by pressing and holding the SOUND MODE button on the remote control while the Soundbar is in standby mode.
For further assistance on sound adjustment or other feature usages, please contact us via one of the following options:
1) call Samsung Customer Support toll-free at 1-800-SAMSUNG.
2) reach us via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
3) Connect with us via Facebook Messenger at: http://m.me/samsungsupport,
4) Find us on Twitter: https://twitter.com/messages/compose?recipient_id=18768513
-Samsung Ambassador
Samsung Soundbar HW650/za
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is an open box item and it wasn't a good buy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Shorty:
I am very sorry to see that you had an unfortunate purchasing experience with an open box item. I would recommend you contact Best Buy directly for assistance.
Should you need assistance or have questions about using this HW-MS650 Soundbar, please contact Samsung Customer Support via any of the below options:
1) Phone: 1-800-SAMSUNG (ask for Monitors) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
The Samsung Monitor Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
- Samsung Solutions