Customer Ratings & Reviews
- Model:
- HW-MS750/ZA
- SKU:
- 5941700
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers find value in the Sound+ 5.0-Channel Soundbar for its exceptional sound quality, easy setup process, and the inclusion of a powerful subwoofer that enhances the overall audio experience. While some users have expressed concerns about the remote control, auto shut-off feature, and volume levels, the overall positive feedback suggests that this soundbar offers great value for its price.
This summary was generated by AI based on customer reviews.
Sound is not as good as expected
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have had no issues except the bass is weak so I added the sub and the bass is muddled or weak or something. The JBL with 10inch sub has much better bass.
No, I would not recommend this to a friendSound bar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound bar looks great and it is built well. My rating is based off of the sound bars look and quality!! We were not able to use it!!!
I would recommend this to a friendBrand response from Samsung
Posted .Toyota::
I am very sorry to hear that you were unable to use this Sound+ MS750 soundbar.
So that we can better understand your usage scenario and assist you, please contact Samsung Customer Support via any of the following options:
1) Phone: 1-800-SAMSUNG (ask for Soundbars) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Home-Theater-Home-Audio/bd-p/hometheaterhomeaudio
Again, I am very sorry for the disappointment and hope that we will hear from you soon.
- Samsung Solutions
Decent quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There’s much better sound bars out there. I only brought it because I had a good deal on it. Don’t buy full price.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Kevin:
Thank you for purchasing this Samsung Soundbar.
If you ever have questions or need assistance, please know that Samsung is always here to help. You can reach us via one of the below options:
1) Phone: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
- Samsung Solutions
- Pros mentioned:Subwoofer
Great Value On Sale
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Moved into a new house and put my large surround sound system in a theater room. Wanred something to go with the TV in our large great room. My wife wanted a soundbar for aesthetics. After considerable research and finding this on sale I got this with the optional Sub ($750 for both). I was sceptical that a sound bar would cut it in such a large room bur wow it delivered. The bar by itself does a decent job. With the sub the sound stage opens up and adds depth with a solid tight bass and frees up the speakers in the bar to focus on the mids and highs. Sound is excellent for both movies and TV (we only stream on this TV) tried streaming music from Alexa briefly via BT and it worked well. If you have a large room and can swing it get both. If you are in an apartment or the room is not that large/open the bar by itself is more than adequate. Grab one or both while on sale - great sound and great value!
I would recommend this to a friend Nice Soundbar when it works
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely disappointed by this Soundbar !!! It worked fine for about 3 months and now it has to be reset at least 3 or 4 times a week. I spent way to much money to have to worry about disconnecting all the cables and recycle power to this thing. Now I have to deal with Samsung service,!!! It’s only 3 months old and it is no longer reliable!!! I want my money back!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Mike:
Thank you for purchasing the Samsung HW-MS750 Soundbar. I am sorry to see that you are having issues with this product.
Our warranty process is efficient and easy:
1) Once you contact and inform us that you need to process an RMA, we will email you an RMA form.
a) This form will ask for your contact info, reason for repair, and a copy/photo of your receipt/bill of sale (if possible).
b) Please email us back the completed form and proof of purchase.
2) Once we receive your completed RMA form, we will email you your RMA Ticket Number. If you are within the U.S., you will also be emailed a UPS label to send us your Soundbar/Speakers/UBD for assessment.
3) You should receive your repaired or replacement drive within 5-7 business days from the date you shipped us back your model.
If at any time you wish to check the status of your RMA, you can contact Samsung Customer Support at any of the following options:
1) Phone: 1-800-SAMSUNG (ask for Soundbars) or (ask for Blu-ray Players)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
~ Samsung Solutions
Go big or go home
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I recommend going the next step up if u want theater quality in your home
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Kenyon,
I am very sorry that you are not completely happy with the Soundbar you received.
If there is anything we can do to assist you and improve your product experience, please contact Samsung Customer Support via:
1) Toll-free calling: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Your thoughts and opinions are very important to Samsung and we hope to hear from you.
~Samsung Solutions
Issues with settings
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The piece I bought had issues with side buttons. Some of them don’t work. Device continues have issues with default settings. It defaults to blue tooth even if I choose the source to be digital input within 2 min
No, I would not recommend this to a friendsamsung soundbar hw-ms750
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My samsung soundbar and surround speakers R3360 wireless or great easy to hook up great sound just what I have been looking for. Wish I had got wireless sub swa-w700 too have to waittttt now for it to ever go on sale again.
I would recommend this to a friendBrand response from MrSamsung
Posted .usfmagicman,
Again,thank you for purchasing this Samsung HW-MS750 Sound+ Soundbar System. I am glad that you are happy with the experience. Should you need assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you. You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/ -Samsung Ambassador
Absolute junk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Item worked for 30 seconds then would power cycle and then the sound would be super loud.
I would recommend this to a friendDOA
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.you expect them to check these open-box returns. It only cycled on/off after taking the time to install
No, I would not recommend this to a friendSound bar is trash
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Already stopped working. I had it just over a year so they can't do nothing about it
No, I would not recommend this to a friendAlot of static after 13 months
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this item in Nov 2017. Approximately one year later it just started crackling.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Stoneman:
Thank you for purchasing this Samsung Sound+ Soundbar. I am sorry to hear that you are experiencing issues with your soundbar making crackling noises.
Please give us the opportunity to assist you by contacting Samsung Customer Support via any of the below options:
1) Phone: 1-800-SAMSUNG (ask for Soundbars)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Home-Theater-Home-Audio/bd-p/hometheaterhomeaudio
We hope to hear from you soon.
- Samsung Solutions
Unssastifactory - Product failed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Soundbar came in totally inoperable, we need to return.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Maria:
I am sorry to hear that your Samsung Sound+ Soundbar arrived inoperable.
Samsung products are engineered to the highest standards of performance and quality and we back the HW-MS750 soundbar with a 1-year limited manufacturer's warranty, if purchased brand-new directly from an authorized seller, such as Best Buy.
Please reach out to us so that we can provide troubleshooting or begin warranty service.
You can call Samsung Customer Support via any of the below options:
1) Phone: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
We hope to hear from you soon.
- Samsung Solutions
- Cons mentioned:Auto shut-off
disappointing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound isn't bad but the auto shut off that happens maybe 12 - 14 minutes when no sound is coming through is a pain. If you pause a show or movie to go do something the stupid thing shuts everything off. I some times listen to movies late night with blue tooth headphones and can't do that now They don't work with the bar just my Apple or Amazon TV and no sound to the bar and of course everything shuts off. I got it because of the 2 4k pass through's but Apple TV has Prime app now so don't need the second HDMI Bad purchase for me. I see others have asked Samsung for a firmware change but no success
No, I would not recommend this to a friendBrand response from MsSamsung
Posted .Hello Bobs, we understand your frustration with this soundbar. Please feel free to fill out this form and our Social Media department would be more than happy to assist you. http://smsn.us/SamsungSupportUSA ^Michelle
Best sound bar to pare with a OLED Samsung A+
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We love this sound bar increase the experience tremendously very loud and in low volume you can hear everything very clearly superb.
I would recommend this to a friendAmazing quality…
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, a must have for incredible movie experience!
I would recommend this to a friendAwesome sound!!!!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This soundbar is awesome. Although it does not include a separate subwoofer, it does provide some subtle bass directly from the soundbar. I enjoy the multiple HDMI connections. If your TV has limited HDMI connections, this soundbar allows you to connect an additional 2 items without the hassle of disconnecting. It is definitely worth the price (if you can get it on sale)!
I would recommend this to a friendRequires setting the source every time
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wanted to eliminate my receiver and run my cable box and my Apple TV into the sound bar with one HDMI cable to my Samsung TV. Installed it per the instructions, but every time I turn on the TV the sound bar required me to toggle through the source. I wanted the input source to default to HDMI IN 1. Called SC and for an hour ran through a whole bunch of scenarios with the TV that really made no sense but I complied in case I was missing something. STILL DID NOT WORK! Seems like a no brainer to just have a setting to set the a default input source like every other electronic device, but no! Ended up returning it and having reset my TV and remotes back.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .JimPC,
Thank you for your review of this Samsung HW-MS750 Soundbar System
I am sorry to hear that it did not work out for you.
Your feedback is very important to us and will be shared with our product team for future improvement.
Should you ever decide to give Samsung audio products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support toll-free at 1-800-SAMSUNG or via LiveChat or email.
Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Again, thank you for taking the time to share your experience and provide us with information that helps improve our products and service. We hope to regain you as a customer in the near future.
-Samsung Ambassador
horrible experience after 8 hours
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I work in tech - this sort of thing should be easy. 1. had to contact samsung support to get the subwoofer to connect to soundbar 2. soundbar is turning off and on randomly, with no warning 3. can't connect soundbar to samsung app to update firmware to try and solve shutting on and off 4. cannot connect soundbar to wifi bottom line? this thing sucks and i will be returning it tomorrow.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .camarohair,
Thank you for your review of this Samsung Soundbar System
I am sincerely sorry for the issues and frustration you had with this product and have returned it.
Your feedback is very important to us and will be shared with our product team for future improvement.
Should you ever decide to give Samsung audio products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support toll-free at 1-800-SAMSUNG or via LiveChat or email. Please copy-paste this link into your browser: https://www.samsung.com/us/support/#contact_us_for_support
We are likewise reachable via Facebook Messenger at: http://m.me/samsungsupport, or via Twitter at https://twitter.com/messages/compose?recipient_id=18768513
Again, thank you for taking the time to share your experience and provide us with information that helps improve our products. We hope to regain you as a customer in the near future.
-Samsung Solutions