Customer Ratings & Reviews
- Model:
- OBX DW80R5061UT
- SKU:
- 6586678
Rating by feature
- Cleaning Quality
Rating 4.2 out of 5 stars
- Dry Quality
Rating 4.2 out of 5 stars
- Cycle Options
Rating 4.4 out of 5 stars
to a friend
Quiet and efficient
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works and looks good too . very Quiet. easy hook up. good amount of cleaning options. worth the price for sure.
I would recommend this to a friendExcellent Service!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The technicians were on time, thorough and efficient. You can't ask for much more than that! Love my new dishwasher!
I would recommend this to a friendWASTE OF MONEY
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.COMPLETE CRAP! I purchased this dishwasher and it did not even last 8 months. The worst thing is that I was also talked into buying the "premium" GeekSquad total care support so I could have better support but that was a complete lie. Not only that but the DW never really cleaned well from day one - many times leaving fifth grime on our dishes and not rinsing well, among other things. Customer no-service at BestBuy is outsourced to an overseas department (the rep I spoke to was in Guatemala) and they are completely useless. To make matters worse, they don't actually cover anything until after the manufacturer's warranty is expired so you are paying like $200 - $300 per year, for something that isn't even covered until after you've paid for at least 2 years' service (in other words, I paid an additional $600 on a $600 dishwasher and didnt even get service)
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand the importance of a dishwasher that cleans the dishes properly, ScottMc. Let us help you.
Here are steps to take should your dishwasher not clean the dishes. Click the link and hyperlinks and watch the instructional video for tips.
Dishes are not clean after the dishwasher cycle:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/#food-particles-on-dishes
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147052645, to help our team pull up your information when you message us.
Have a great day.
-John
Samsung dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife and I were looking into upgrading our dishwasher and after reading reviews we decided on this one. It has been working great for us. No problems so far.
I would recommend this to a friendBrand response from Samsung
Posted .Samsung is pleased that you are enjoying your new dishwasher. We take pride in providing our customers with quality products and innovative features. Welcome to the Samsung experience. ^Cat
Clean!!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A very high functioning appliance that works perfect.
I would recommend this to a friendGreat Dishwasher
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this dishwater. Perfect size and love all the different type of wash cycles it can complete. The sanitation cycle is one of my favorites.
I would recommend this to a friendWas hoping for better
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Much louder than the previous discontinued model that failed after 6 six years. Samsung quality is on the steady decline.
No, I would not recommend this to a friendDishwasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome product Works well Would definitely recommend this product to others
I would recommend this to a friendDishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dishwasher does an excellent job. Love the fact that I can just have the bottom level. Everything comes out squeaky clean. You need to figure out the best way to dry your plastics as they can still be wet but it’s not a dealbreaker as i had this issue with every other brand over the years
I would recommend this to a friendReturned due to smell
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like the way the Samsung looked and was very quite but after a few days the dishwasher started to smell due to condensation in the tub. Returned and ordered a different brand.
No, I would not recommend this to a friendSAMSUNG A+++++
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I LOVE IT! IT IS AN AWESOME DISHWASHER. I'D BUY IT AGAIN!
I would recommend this to a friendGreat price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice and the price was reasonable. Love the color black
I would recommend this to a friendhomeowner
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.person at store explained all feature of this product. was very through. set up and explained deliver information and billing details
I would recommend this to a friendDishwasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent service and very professional installation staff
I would recommend this to a friendAverage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The internal parts of the dishwasher seem loose and wiggle unevenly. There is forced dragging noise in the dishwasher when trays are pulled out to load
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello AnkurT,
An uneven dishwasher may sometimes cause a delay in cleaning the dishes. We'll be glad to help make your experience with the appliance even better.
Here is a link to the troubleshooting steps to try with the dishwasher sounds.
https://www.samsung.com/us/support/troubleshooting/TSG01002056/
https://www.youtube.com/watch?v=UCU1FVp06MQ
You may also check the resource below for information about leveling the dishwasher.
https://www.samsung.com/us/support/answer/ANS00080768/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145154736) to help our team pull up your information when you message us.
Thank you!
-Angelica
Home owner
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dishwasher is a very excellent product. Recommended highly.
I would recommend this to a friendSamsung - StormWash 24" Top Control Built-In
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung - StormWash 24" Top Control Built-In Dishwasher with AutoRelease Dry, 3rd Rack, 48 dBA - Stainless steel
I would recommend this to a friendQuick, clean and Great Service
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quick, clean and Great Service. Couldn’t ask for anything better!
I would recommend this to a friendWorst dishwasher we've ever owned
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I hate this dishwasher, It is the most inefficient dishwasher we have ever owned. Purchased this model after being happy with a previous Samsung dishwasher, and its successor is honestly worthless. We prewash/scrub everything that goes in and I swear sometimes the dishes come out dirtier than they were when they went in. Most of the time if there is ANYTHING on a dish/glass it gets baked on and is 10x harder to clean than if we'd just washed it by hand. I feel like we were duped. This dishwasher is a joke, spare yourself the frustration and look elsewhere.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello HeatherD,
We understand that dealing with a dishwasher that does not clean the dishes can be frustrating. Let us help.
We have a link with details to help you with the dishwasher that needs to clean the dishes correctly. Select the drop-down arrow that best describes your experience with the unit. We suggest checking the hyperlinks attached to it as they also contain helpful tips.
The dishwasher cycle ends before the dishes are clean:
https://www.samsung.com/us/support/troubleshoot/TSG10000118/
You may also refer to the user manual for other solutions when the dishes are not clean. Turn to page 27.
https://downloadcenter.samsung.com/content/UM/202312/20231219145312463/User_Manual_DW80R5060_DW80T5040_DW80K5050.pdf
Lastly, the links below will guide you about improving the dishwasher's cleaning performance and its cycles, settings, and options for reference. Please watch the video of the first link from the start until 1:25; the second link includes other resources about running a dishwasher cycle and loading the unit, which you may also check.
Improve your dishwasher's cleaning performance:
https://www.youtube.com/watch?v=bajCw_H-njg
Samsung dishwasher cycles, options, and settings:
https://www.samsung.com/us/support/answer/ANS00084182/
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148396781) to help our team pull up your information when you message us.
Thank you.
-Angelica
terrible quality
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.one month after the warranty expired, the dishwasher broke. Never buying Samsung appliances again. Wasted $745 on this brick.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day,
We are saddened by the condition of your dishwasher. We want to have a direct conversation with you to hear about your overall impressions of your experience, review your fixing options, and address any other issues you may have.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1149093670, to help our team pull up your information when you message us.
Have a great day.
-John