Customer Ratings & Reviews
- Model:
- OBX DW80R5061UT
- SKU:
- 6586678
Rating by feature
- Cleaning Quality
Rating 4.2 out of 5 stars
- Dry Quality
Rating 4.2 out of 5 stars
- Cycle Options
Rating 4.4 out of 5 stars
to a friend
Amazing
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Must have for any home. Love the color and quality.
I would recommend this to a friendnice dishwasher
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use these in flips - Samsung products look great for the money.
I would recommend this to a friendIt's "OK"
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The dishwasher does not fully empty and always has error codes. The door pops open towards the end of the cycle to help it dry (stupid). I have to cancel the load to empty the dishwasher several times. It was look at by my plumber and everything was hooked up fine there are no blockages and no disposal, so no reason why its not working correctly. also it was missing the kick plate. ugh
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I realize your experience has been less than ideal. I would love the opportunity to change that. Please feel free to
contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter
(https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142425000. We thank you for being a part of the Samsung family. ^Brad
Samsung low quality control and diagnosis skills.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung dishwasher low manufacturing quality control under warranty.New dishwaher installed but no power on(dead).Had to have 3 individual service calls.First service call from Samsung was to install a new control panel however since still dead the over the phone Samsung tech then dianosed it to need a new computer board .When the new board arrived on the second service call the Samsung tech could still not get any power and reccomended to order a second replacement board. Samsung declined to replace the dishwasher still under warranty. On the third service call the new board finally solved the dead power issue.Obviously Samsung has overall issues with their quality control and poor diagnosis skills of the Samsung over the phone technical support.The in home repair technician was relying on the failed diagnosis of the corporate "skilled experts techs "at Samsung. If you buy Samsung plan to possibly having time to stay home all day for repeated service calls with Samsung corporate techs to take a guess how to resolve an issue under warranty.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Congratulations on your new Samsung Dishwasher. I am glad to see that our service technicians were able to resolve the issues going on with your unit. We thank you for choosing Samsung and welcome you to our growing family. ^Brad
Great dishwasher
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great, looks great. Can’t complain. Like the extra rack up top.
I would recommend this to a friendDishes are clean
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Functions as advertised and dishes are clean. No complaints so far.
I would recommend this to a friendBrand response from Samsung
Posted .Hey blackfridayshopper! We hope you keep loving this dishwasher for a very long time! ^Jecca
Worst dishwasher I've ever used
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this based on the reviews and prior ownership of a Samsung washer and dryer. That turned out to be a mistake - this dishwasher is massively disappointing. First of all, it leaks. There is some kind of seal problem on the lower left of the door. Next, it flat out doesn't clean dishes very well. I have to thoroughly rinse anything I put into it, otherwise dishes will not come out clean, which kind of defeats the point of a dishwasher. I'm not putting them in heavily soiled or anything. Finally, the third (topmost) rack is almost useless. Flatware and utensils don't get clean when placed in it, which the manual flat out states is possible. It makes me wonder why Samsung even bothered putting a third rack in, other than a marketing bullet point. Overall this thing is overpriced for how cheaply it is built and how poorly it washes dishes. I recommend spending a bit more on a Bosch.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there, KangarooFX! I have a couple things that might be able to help you. First, I have this link (https://bit.ly/2SdhafO) that explains what to do if the dishwasher is leaking. I also have this link (https://bit.ly/2vo212d) that can give you information on how to get the best cleaning performance out of the dishwasher. ^Jecca
Great value
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent appliance and Great value for your money.
I would recommend this to a friendDisappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.D/W normal cycle is a full 2.5 hours !! Unless using this cycle or sanitize, 1 hr cycle leaves dishes totally unwashed...Not pleased with washing cycle length and use of electricity and water, multiple pre rinses, and post rinses...( dishes are clean, finallly at end). OC, not drained signal appeared on first use...Cleared with excellent cust svc online help.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there goldilocks, I would like to congratulate you on your Samsung Dishwasher. I am glad that you were able to get assistance on your previous issue with the error code. I understand how flustering it can be with a new appliance and hear now you have some concerns with the cleaning. I would like to offer some helpful information to resolve this issue. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
If you continue to have issues, We are always available to speak via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143330824. We thank you for being a part of our Samsung family and choosing us for your kitchen needs. ^Brad
Dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great cleans dishes very good has alot of good functions
I would recommend this to a friendStopped working
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after 18 months and couldn't be repaired. Had to get a new one.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there, LouM.
Thank you for choosing Samsung for your dishwasher needs. We are saddened to hear that you need to purchase a new dishwasher as your old one cannot be repaired. We look forward to working with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
^Camille
exchanged for no handle to match my applicances
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice value for the bucks, I exchanged for a no handle washer.
I would recommend this to a friendGreat and worth the price
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing dishwasher! Has a lot of cool washing options.
I would recommend this to a friendJust ok
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Requires liquid drying aid to get dishes dry. Pops open during drying for “drying efficiency”. That is irritating for us with small kids. Racks could be more sturdy. Surprisingly like the 3rd rack. It’s just an ok dishwasher.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there SammiT, I know you have some concerns with your Samsung Dishwasher settings and I know how concerning it can be when you have a chIld running around. I would like to offer some assistance to ensure you are getting the best performance from your machine. See link below:
https://www.samsung.com/us/support/answer/ANS00084182/
USERS MANUAL
If you need any assistance, Please reach out to us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143419994. We thank you for being a part of our Samsung family. ^Brad
Great Dishwasher so far
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great dishwasher so far..no major complaints. Will checkin later.
I would recommend this to a friendDishwasher
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivered in great condition. Flawless installation.
I would recommend this to a friendPerfect Dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great dishwasher! Looks so good and I love all the quietness of it!
I would recommend this to a friendLOVE IT
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the color of this dishwasher it looks amazing in my kitchen
I would recommend this to a friendBrand response from Samsung
Posted .Hey JBernal! This really is a very stylish dishwasher! Thanks for the 5 stars. ^Jecca
Looks good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I haven’t even tried it yet but it looks good sitting in the kitchen
I would recommend this to a friendWon't buy open box again.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this from Best Buy Outlet. When I looked at it, it was marked in excellent condition and had no visible problems. When it got to my house, it was destroyed. From the look of it, it had been strapped too tight in the truck. It was bent on the front, bottom and back. I didn't see all that until the installer left. When I ran it for the first time, it started losing interior parts so it didn't wash well. I immediately asked for a refund and replacement. Bought a NEW one that is still not installed. Won't buy open box appliances again unless I can take it and install it myself.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. We’re saddened that you no longer have the product and would love the opportunity to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.
-Trisha-